Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... See more
Company replied
No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... See more
Company replied
We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience room which made our sons birthday even more special. No hard sell at all which impressed me. I have bought items from there myself and always found them very helpful and fair. Would recommend.
Honest helpful advice from David and…
Honest helpful advice from David and good prices for quality ji fi equipment.
May use AI-assist with repliesRead more
Conor of Richer Sounds Sheffield
Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for this kind of thing

Reply from Richer Sounds - Sheffield
Couldn’t have been better
Spoke to Geoff on the phone to make sure the items were in stock. This was checked and verified. Said I’d be along later that day and the items were ready to be picked up. All very straightforward and easy.

Reply from Richer Sounds - Sheffield
Friendly and helpful staff who are very…
Friendly and helpful staff who are very knowledgeable .Prompt delivery of item purchased.

Reply from Richer Sounds - Sheffield
Really friendly staff who were very…
Really friendly staff who were very helpful great products at great prices. Delivered the following day as promised! Well done

Reply from Richer Sounds - Sheffield

Reply from Richer Sounds - Sheffield
Excellent as always
Excellent as always. So few companies truly get customer service right but these guys do it consistently.

Reply from Richer Sounds - Sheffield
Local promises - local satisfaction
No problems at all in purchasing my TV online from Richer Sounds.
The adverts showed members of Sheffield staff who would be willing to assist me if problems arise.
On receipt of my LG tv, I had difficulty setting it up.
I used the 0333 telephone line and was put through, disappointingly, to an LG helpline. Not the friendly local staff willing to assist me!
At the age of 84 modern technology isn’t always easy to grasp.
A local sympathetic ear would have been reassuring instead of a foreign lady I had difficulty understanding, though helpful.
Since, Richer Sounds contacted me and couldn’t apologise enough for the problems I had.
Each time I’ve spoken with their agents, they have always sought to help - and they certainly have.
I would never hesitate in purchasing from this company in the future.
The main problem was my misunderstanding of the TV setup (age eh!).
Their main task is making sure the customer is always happy - and I am.
Thanks Tom and Theo at Richer Sounds.

Reply from Richer Sounds - Sheffield
Really helpful bought a Wiim amp and…
Really helpful bought a Wiim amp and it’s v good , spoke with these on the phone and helped so much .. best shop for audio by a mile 👌

Reply from Richer Sounds - Sheffield
System Enhancement. Following my recent purchase of a pair…
Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed research, I went with the 6” Argon Malmo subwoofer.
I happily returned to Richer Sounds (Sheffield) as my initial experience with them was certainly 5*. Once again they did not disappoint.
Excellent service, sound advice, competitive price all combined with super fast delivery that has, once again, made me a very happy customer and perfectly satisfied with the results of the enhancement to my system.
Highly recommended, thank you!

Reply from Richer Sounds - Sheffield
Friendly and knowledgeable staff
Friendly and knowledgeable staff, good prices, well organised shop displays.

Reply from Richer Sounds - Sheffield

Reply from Richer Sounds - Sheffield

Reply from Richer Sounds - Sheffield
Fast delivery of item to store
Fast delivery of item to store. Easy collection. Very pleased with my purchase.

Reply from Richer Sounds - Sheffield
Values customers and delivers excellent…
Values customers and delivers excellent support to assist customers to select the best buy product .

Reply from Richer Sounds - Sheffield

Reply from Richer Sounds - Sheffield
Excellent service and price
Excellent service and price. Product turned up for in-store collection the next morning as advised.

Reply from Richer Sounds - Sheffield
Friendly helpful advice from staff and…
Friendly helpful advice from staff and after sales support

Reply from Richer Sounds - Sheffield
I never shop anywhere else for TV, Hi-Fi.
I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you have a problem they'll quickly sort it. 10/10.

Reply from Richer Sounds - Sheffield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







