Richer Sounds - Sheffield Reviews 

1,925
TrustScore 5 out of 5

4.9

130 Whitham Road, S10 2SR Sheffield, GB


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Rated 5 out of 5 stars

Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more

Company replied

Rated 5 out of 5 stars

I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not... See more

Rated 5 out of 5 stars

Conor was very helpful in explaining the benefits of the Bluetooth headphones. As usual, Richer Sounds shows why buying from a retail shop with real people is always better than on-line shopping for t... See more

Company replied

Rated 5 out of 5 stars

No problems at all in purchasing my TV online from Richer Sounds. The adverts showed members of Sheffield staff who would be willing to assist me if problems arise. On receipt of my LG tv,... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 130 Whitham Road, S10 2SR, Sheffield, United Kingdom

  • 0333 900 0034

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,925)

24,895 reviews in the last 12 months

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Rated 5 out of 5 stars

I had looked online confident in what I…

I had looked online confident in what I wanted but needed to speak to a salesman. I found him to be very knowledgeable and realy looked after me.

12 June 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review!

Rated 5 out of 5 stars

Terrific service

Terrific service. The sales assistant, Alex, sourced me a TV from another shop when the model I wanted was not available at Sheffield or from another store. He also chased up delivery for me the following week, liaising with the other shop.

10 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

USED YOU FOR YEARS

USED YOU FOR YEARS, PLENTY OF KNOW HOW AND VERY HELPFUL, I WOULD RECOMMEND TO ANYONE

10 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, delivery to meet my needs,
Arrived in totally pristine condition, like I had collected the item myself Delivery by BJ's excellent service again.
Thank you so much to Richer Sounds 110% & Delivery BJ's 110% "Exceptional Service"

11 June 2026
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Only place you can order headphones in…

Only place you can order headphones in and actually listen to them properly. Top service.

10 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Staff couldn’t have been more helpful

Staff couldn’t have been more helpful. The last of the units I was interested in was in Stockport, they ordered it for me, it was ready to collect 2 days later

9 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Well Ive got to hand it to them

Well Ive got to hand it to them, they answer the phone every time I call, in this day and age that is remarkable, I purchased a screen and projector that was not cheap, well for me anyway, and Connor was very patient while I made my mind up, he also showed great interest in my needs and preferences, I must admit when you get in to the world of projection lens shifting, aspect ratios, throw distences, etc, then this is where Richer sounds staff are there to help, Connor could not have been any more invested in my purchase and his expertise was second to none, Ive recieved my screen last week which arrived the next day of me ordering, and Im awaiting the projector arriving soon. Well done Richer sounds I feel you have really taken care of me.

9 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, new what they were talking about,no pressure to buy.

5 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

In store

In store - the guys are great (RS Sheffield). The delivery company were fairly poor.

6 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for taking the time to leave your review. Whilst it’s great to hear the Sheffield team looked after you so well, I’m sorry the delivery didn't match that. I’ll of course be raising this with our courier to understand what went wrong.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Friendly, knowledgeable staff

Friendly staff, helpful and knowledgable. Shop on the high street nearby - easy to pop in!

5 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars
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Reply from Richer Sounds - Sheffield

Thanks for taking the time to leave your review. We're glad Oli in Sheffield looked after you so well and will be sure to pass that on. Hopefully the next time you use us, we can make it a full five-star experience!

The Richer Sounds team

Rated 5 out of 5 stars

Simply the best.

Dave and Stuart at your Sheffield branch were very helpful last year when I purchased some new hi-fi equipment.
Obviously when I decided I'd like a new TV last week, richer sounds were my first port of call..
I phone the Sheffield branch and spoke with Stuart, who was extremely helpful.
My new LG 77 G6 is on order and I hope to receive it at the beginning of July.
Great help and service.

5 June 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always a good service and deal at…

Always a good service and deal at Richer sounds. My go to shop with a six year warranty included.

2 June 2026
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Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly helping me pick the right oled tv with this tv great a price of there was a soundbar with this tv i mean want more can you ask for. Delivery was more of the same friendly and trust them in my home.

2 June 2026
Unprompted review
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Reply from Richer Sounds - Sheffield

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Perfect service

Found the advertised item online and e-mailed the store, got an instant reply and the rest of the process was a breeze.
They had the equipment set up for the next day, to go and listen to it before purchase, which was superb and they had it in stock to purchase immediately. I could have sourced it from elsewhere ( Amazon etc ) at the same price , but not get anywhere near the same level of service, so well done Olli and the team ..... If only other businesses offered the same level of service, the world would be a better and less stressful place.
This company is the benchmark others should aspire to.
Genuinely well done guys !

7 June 2026
Unprompted review
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Reply from Richer Sounds - Sheffield

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Quick service in ordering new TV

The staff were helpful in discussing different TV models and confirmed our own research into what type to buy. They provided helpful information about TV and satellite dish installers. The TV we ordered was delivered very quickly, within two days.

30 May 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

m the moment we entered the shop the…

From the moment we entered the shop the customer service was excellent. We explained what we wanted and was delt with straight away. No nonsense polite and knowledgeable. Delivery. Was spot on, no complaints at all.

31 May 2026
Richer Sounds - Sheffield logo

Reply from Richer Sounds - Sheffield

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good people, good shop

Prompt, Polite and knowledgeable, prices are good too.

27 May 2026
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Reply from Richer Sounds - Sheffield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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