Richer Sounds - Solihul Reviews 

Really helpful staff, friendly and knowledgeable

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he pointed me in the right direction. The order and delivery process went well and now the tv etc has been installed by the ariel company who were also excellent. Stuart takes a genuine interest in what you need and how best to fulfill your requirements. Highly recommend.

What can I say about this company? Except that I had popped in just to have a look at the products and after asking Samuel in the Solihull store a few questions about the turntable and speakers I decided to have a coffee and I think about which product I wanted I could have the cheaper copy or pay a lot more and have the flagship item and again after some friendly professional advice, I decided if you want to have the best sound you need the best product. Samuel was proficient professional applied all times not overpowering like some salesman. He listened to my needs and advise me correctly and I’m so glad I made my purchase. I will definitely go back again when I need to enhance my sound system and recommend them very highly if you want a good turntable speakers and equipment to get that sound from your vinyl then go see Samuel in the Solihull store definitely worth more than five stars thank you very much for your professionalism and understanding top salesman with top knowledge definitely five star plus

Simple to order online. Arrived on time at pick-up store. Email notification that it was ready to pick up. Pleasant service at the shop (Solihull). Love the product.

Robert from Nottingham was very helpful both with information and the ordering of my new projector, however following a fraud check your colleague from Birmingham completed the sale transaction and I am please to say I throughly enjoyed the England win against mexico

You habe a massive choice in hifi's but though your staff have loads of knollege they think everone has the same , ok so i am knockin on a bit age wise but i still want to know what i am spending perhaps up to £1000 on a hifi ,not just a passing chat in between the next customer. In resent weeks mths i have been in your solihill store and knew no more than i did at the start. Yes i did make a perchace but did all the research i could myself. Why did i spend my cash at richersounds because the deal worked better for me ,ie 6yrs warranty

I had always bought from Richer Sounds on the basis they were light years ahead of competition in terms of customer service.

They always felt like a sensible business with sensible policies - rather than the computer says no in the face of common sense approach a lot of big companies operate within.

I recently bought a tv and sound bar and decided to use their 0% finance offer. Just be aware that their price promise doesn’t apply if you select finance - which is a bit disappointing.

Given it’s heavily advertised as a USP or the brand I was surprised too. I’m sure it’s written somewhere but it wasn’t obvious to me this would be the case.

It meant I ended up paying +£££ more for an item, which now makes me just think I should have bought from one of their competitors after all.

Staff were nice about it.

Excellent staff and service. We got exactly what we wanted at a better price. Delivery was quick and professional. Very satisfied all round.

Staff friendly and knowledgeable. Quickly corrected my order when I made a mistake. Explained delivery options available.

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from their Solihull quickly answered. The TV was delivered very quickly and delivered to the room it was to be used in. I am very pleased with the service I received from Richer Sounds and always recommend them.

Helpful staff, reasonable choice of products in the shop. Very happy with purchase.

Solihull branch. Stuart was excellent. Called ahead and had the items ready to collect after showing the speakers to me.

Tom from the Lichfield branch could learn some customer service tips from him. Rude and disinterested.

Great service, friendly & knowledgeable staff.

Always use Richer Sounds for my AV and hifi products, no better place.

Prior to purchase I received some great advice from staff in the store at the Solihull branch. They were extremely knowledgeable and this was really helpful for me making a decision about which speakers to purchase. They also offered help should I have any difficulty setting them up. Although I could have purchased them a little cheaper from an online market store I felt the advice and potential follow up customer service was entirely worth it.
I had full confidence that if there were any issues after purchase it would be dealt with satisfactorily - no issues so far, thankfully.
I am extremely pleased with my purchase and the service I received.

Member of Staff very helpful and gave good advice

I recently purchased an Atacama Hi-Fi rack through Richer Sounds in Solihull. As always, they were brilliant and helped me to obtain the correct shelves and supports for them. Richer Sounds is always my 'go to' audio dealer as they never let you down. Thank you Richer Sounds

Stuart looked after us and guided us as we purchased our first turntable. Very knowledgeable and we are thrilled with our purchase.

All the people I dealt with were knowledgeable and helpful.