I’ve been genuinely impressed with the service from Richer Sounds. Every interaction has been professional, friendly, and focused on actually helping rather than just selling. Communication has be... See more
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See what reviewers are saying
Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next... See more
Company replied
I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim... See more
Company replied
I recently purchased an LG OLED TV from Richer Sounds and had a great experience. The whole process was smooth and professional. A special thanks to John from the telesales team, who helped me promptl... See more
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Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #4 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7k reviews
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Outstanding Service from Start to Finish
I’ve been genuinely impressed with the service from Richer Sounds. Every interaction has been professional, friendly, and focused on actually helping rather than just selling. Communication has been clear throughout, and they’ve shown real patience while working through the technical checks and troubleshooting steps with me.
What really stands out is their honesty and customer-first attitude. They take the time to explain things properly, follow up when they say they will, and make sure you feel supported at every stage. It’s rare these days to find a retailer that combines great prices with this level of care and expertise. Thanks also to Vik
A big thank you to the team – it’s exactly why I keep coming back to Richer Sounds. Highly recommended.
3 June 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
From start to finish excellent customer…
From start to finish excellent customer service, especially product knowledge. Deliver first class.
4 June 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful and friendly online service
Helpful and friendly online service, followed up by patient, knowledgeable and helpful advice from the Cambridge shop. All highly recommended.
31 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
Sales person v helpful and made it an…
Sales person v helpful and made it an easy process
25 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Good price and quick delivery plus…
Good price and quick delivery plus helpful salesperson
22 May 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Price match very easy to do and…
Price match very easy to do and knowledge of Jeff Opara very good. Now just waiting for the Samsung 10% discount to apply
20 May 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent company
Excellent company. My first stop for electrical goods. Great range and price. Very vast delivery via DPD.
18 May 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Excellent Samsung bar from Richer sounds
We recently upgraded our soundbar to the 2025/6 Samsung Q990F SOUNDBAR, Richer sounds as usual were excellent in dealing with our purchase. From the initial phone call to receiving our soundbar 2 days later, after having this soundbar now for 2 weeks ( Bought early May 2026 ) we are very pleased with it after tweaking it and calibrating it the Bar has excellent ATMOS & DTS-X sound and as for the dual subwoofer it really is a top tier Bar. The staff have been excellent throughout our purchase and this is why after 40 years of shopping with this company we don't go anywhere else, so all told We highly recommend Richer sounds for all your electric needs, thanks from Richard & Ernie in Manchester.
18 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Overall great experience and 2nd…
Overall great experience and 2nd Mitchell & Brown tv bought from Richer Sounds.
17 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful staff on the phone order…
Very helpful staff on the phone order line and excellent delivery staff.
30 January 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Excellent service
Excellent service. They beat the lowest price I could find for a TV with no quibble. Communication and delivery top notch.
18 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great TV shame about all those menus
I ordered the TV through customer sales and it was delivered within a couple of days. Process was very easy and the Tv was delivered within the time slot and into the living room. It was easy to put up, put the stand together screw it to the back of the TV and put it in place. The only setup problem I had was with WIFI as it has its own set of Location details, once entered it connected.
The picture quality was brilliant especially on Freeview SD channels. Old programs Dads Army etc. looked very good.
The remote control is taking a lot of getting used to. buttons on my old LG remote, Info, Switching input, Screen Ratio, seem to have been replaced by lots of menus and it takes a while to find them. Also I cant find how to switch from Freeview to Freesat. The obvious place for this would be the TV/Inputs screen, but I haven't found a way to add it.
14 May 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback, I'm pleased that the sale and delivery side of things went well although sorry that you have been having some teething issues of course.
Should you still need technical assistance please feel free to contact the sales team on 03339000093 or failing that, the below e-mail address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent old fashioned personal service without the malarky.
Bought by telesales to avoid soulless online experience. Spoke to very professional and friendly salesmanager (Vic). Everything went perfectly and he arranged exact delivery schedule which was met.
17 May 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Transaction was smooth but web site was wrong
Transaction was smooth, delivery was quick however the product description on the web site was wrong, in two different ways. Whilst the errors (no remote included, no FM Tuner/DAB) were significant, I ended up keeping the product
15 May 2026
Reply from Richer Sounds - Telesales
Thanks for the feedback, although I was sorry to hear there was an error in the web specification which I can see has now been amended. Obviously mistakes will occur from time to time but I have since had words with our head of ecommerce to ensure we do a better job of updating our website so our valued customers don’t have this kind of hassle.
Of course if you do need any further help or decide you want to return the item please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
This is the second time I have…
This is the second time I have purchased from Richer Sounds , just a great experience so easy to order from them. Also a exceptional service and delivery from this company, I highly recommend them I will certainly be using this company in the future , just a great experience. Highly recommended
12 May 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Excellent service from ordering to…
Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.
13 May 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Enthusiasts who put the customer first
A great experience throughout. Friendly and professional.
13 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
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