I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... See more
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Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... See more
Company replied
Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... See more
Company replied
My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, United Kingdom
- 0333 900 0093
4.9
Excellent
7k reviews
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Great TV shame about all those menus
I ordered the TV through customer sales and it was delivered within a couple of days. Process was very easy and the Tv was delivered within the time slot and into the living room. It was easy to put up, put the stand together screw it to the back of the TV and put it in place. The only setup problem I had was with WIFI as it has its own set of Location details, once entered it connected.
The picture quality was brilliant especially on Freeview SD channels. Old programs Dads Army etc. looked very good.
The remote control is taking a lot of getting used to. buttons on my old LG remote, Info, Switching input, Screen Ratio, seem to have been replaced by lots of menus and it takes a while to find them. Also I cant find how to switch from Freeview to Freesat. The obvious place for this would be the TV/Inputs screen, but I haven't found a way to add it.
14 May 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback, I'm pleased that the sale and delivery side of things went well although sorry that you have been having some teething issues of course.
Should you still need technical assistance please feel free to contact the sales team on 03339000093 or failing that, the below e-mail address..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent old fashioned personal service without the malarky.
Bought by telesales to avoid soulless online experience. Spoke to very professional and friendly salesmanager (Vic). Everything went perfectly and he arranged exact delivery schedule which was met.
17 May 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Transaction was smooth but web site was wrong
Transaction was smooth, delivery was quick however the product description on the web site was wrong, in two different ways. Whilst the errors (no remote included, no FM Tuner/DAB) were significant, I ended up keeping the product
15 May 2026
Reply from Richer Sounds - Telesales
Thanks for the feedback, although I was sorry to hear there was an error in the web specification which I can see has now been amended. Obviously mistakes will occur from time to time but I have since had words with our head of ecommerce to ensure we do a better job of updating our website so our valued customers don’t have this kind of hassle.
Of course if you do need any further help or decide you want to return the item please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
This is the second time I have…
This is the second time I have purchased from Richer Sounds , just a great experience so easy to order from them. Also a exceptional service and delivery from this company, I highly recommend them I will certainly be using this company in the future , just a great experience. Highly recommended
12 May 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Excellent service from ordering to…
Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.
13 May 2026
Reply from Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Enthusiasts who put the customer first
A great experience throughout. Friendly and professional.
13 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Slick process buying over the phone…
Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !
14 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience and interaction with Telesales
I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.
13 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Ordered a Hisense 32in freely TV after…
Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.
11 May 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
Product arrived safely and we like it
Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.
11 May 2026
Reply from Richer Sounds - Telesales
Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.
This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.
Of course if you do need any further help from us feel free to get in touch via..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Item was accurately described and sales…
Item was accurately described and sales person was both helpful and knowledgeable,
11 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Great experience
Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend
11 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
One of the best
One of the best, I purchased a TV from Richer Sounds.
If ever you need it, hopefully not they have a great warranty on TVs and excellent customer support.
Wouldn't order a TV from anywhere else.
5 May 2026
Reply from Richer Sounds - Telesales
Thanks for your great feedback and for supporting local business.
Lived up to expectations
Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.
6 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A fantastic experience from beginning to end.
A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.
8 May 2026
Reply from Richer Sounds - Telesales
Thank you for your 5 star review!
Excellent all round.
8 May 2026
Reply from Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Website didn't edit "text instructions" from county box
Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.
7 May 2026
Reply from Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
John was brilliant telling me all I…
John was brilliant telling me all I needed to know before buying
5 May 2026
Reply from Richer Sounds - Telesales
Thank you for your wonderful feedback
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