On this occasion we were served by Kevin who was friendly, polite and listened to our needs. Once home our initial choice proved not so good so were returned and another selection made. This we still... See more
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Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... See more
Company replied
Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... See more
Company replied
I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 189 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
12 St Sampsons Square, YO1 8RN, York, United Kingdom
- 0333 900 0084
4.9
Excellent
2k reviews
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Great personal and professional service
3 January 2026
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Emailed York Richer Sounds
Emailed York Richer Sounds, had a reply straight away, how good was that. So kind friendly and great communication. Even offered to make us a carry handle when we collected our goods. Fabulous service. Thank you so much 😊
29 December 2025
Reply from Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excelent service from York branch
Excelent service from York branch. Helpful and knoweledgable staff.
1 January 2026
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
We ordered a television online for our son for Christmas, unfortunately the TV had a black line right through the middle of the screen. I contacted richer sounds on boxing day and they were great, they offered a free collection and replacement, we asked if we could just go and swap it at our local store rather than wait in for the courier, this was fine by them. The guys in the York store were really helpful and friendly great customer service.
31 December 2025
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
This company has a good energy and…
This company has a good energy and makes the buying experience really easy
2 January 2026
Reply from Richer Sounds - York
Thanks for your great feedback and for supporting local business.
Excellent and helpful advice regarding…
Excellent and helpful advice regarding most suitable television
2 January 2026
Reply from Richer Sounds - York
Thank you for your 5 star review!
Plenty of choice and great prices
The whole process was very quick. The website was easy to view, the TV I wanted was in stock and with the VIP membership , the price was excellent. Delivery was quick and efficient.
29 December 2025
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Excellent information about different…
Excellent information about different produces available.
Great availability.
Easy delivery.
Easy to speak to.
30 December 2025
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great friendly service
Great friendly service. Great product knowledge and good price band.
30 December 2025
Reply from Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great advice and service as usual!
29 December 2025
Richer Sounds York - TOP TEAM
I have used my local Richer Sounds Hanley for many years and have always received first clsss customer service and customer support.
This was also the case when using the York branch recently. Joe and Kevin were brilliant. Nothing was too much trouble. Responding to my emails and my calls. Also getting my Ansell & Kern SR35 to me within 2 days. So a big thank you.
28 December 2025
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Telesales service was great
Telesales service was great. Knowledgeable helpful person saved me money and got me exactly what I wanted
29 December 2025
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
The extra mile through talking about…
The extra mile through talking about the items and helping find extra parts to help installation at home. This is why I always comeback to Richersounds
28 December 2025
Reply from Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful & knowledgable
Helpful, knowledgable staff. Always the reason I come back to Richer Sounds.
28 December 2025
Reply from Richer Sounds - York
Thank you for your 5 star review!
Great Service I have been a customer of Richer Sounds…
Great Service
I have been a customer of Richer Sounds for over twenty years and have always looked for the required products to meet my needs at Richer Sounds first. This is due to competitive pricing and the expertise and knowledge of sales assistants who are happy to help.
The range of goods is impressive and should installation be required they can also arrange that.
27 December 2025
The sales consultant was really…
The sales consultant was really friendly & explained the differences between the TV'S.
26 December 2025
Reply from Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Boxing day purchase
I went on a recommend from a friend. The sales assistant was friendly helpful and informative. I ordered the item then and there and it arrived the next morning at the time that they said it would.
26 December 2025
Reply from Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Very straightforward
Very straightforward, knowledgeable staff to assist in choosing products.
19 December 2025
Reply from Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Kevin (York store) was extremely…
Kevin (York store) was extremely helpful over the phone.
Bought a tv on his recommendation which has proven excellent.
Even though the order was placed late in the day, the purchase was delivered next morning. Many thanks.
23 December 2025
Reply from Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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