Richer Sounds - York Reviews 

2,058
TrustScore 5 out of 5

4.9

12 St Sampsons Square, YO1 8RN York, GB


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Rated 5 out of 5 stars

Popped into Richer Sounds in York today and had been served by Kevin. Can i start by saying his knowledge on record players is truly impressive and is such an amazing gentleman. He had helped me pick... See more

Company replied

Rated 5 out of 5 stars

I have used Richer Sounds in York before, and been very pleased with their assistance in helping me to select a HiFi sound system. This time I wanted a flatscreen TV. I was shown all the various TVs,... See more

Company replied

Rated 5 out of 5 stars

Great service from Aaron in York. Hubby loves new record player. Happy with the extended guarantee which involved no admin on my part. Good price. Will be back next time we need music/tv produc... See more

Company replied

Rated 5 out of 5 stars

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... See more

Company replied


Company details

  1. #6 of 40 best companies in Hi-fi shop
  2. #12 of 188 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 12 St Sampsons Square, YO1 8RN, York, United Kingdom

  • 0333 900 0084

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,058)

24,787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were excellent

The staff were excellent. Knowledgeable and engaging. Great service.

17 August 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service

Great service, great product

17 August 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great staff

Great staff, great service, great advice. Great.

13 August 2026
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Reply from Richer Sounds - York

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was happy with the service in the…

I was happy with the service in the store in York City centre and was able to purchase my CD player and obtain it quickly with delivery to my house the next day.

10 August 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I have used Richer Sounds in York…

I have used Richer Sounds in York before, and been very pleased with their assistance in helping me to select a HiFi sound system. This time I wanted a flatscreen TV. I was shown all the various TVs, and expertly assisted to make an informed choice which suited my needs and my budget. I’m so pleased that I decided to use Richer Sounds again.

8 August 2026
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Reply from Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Was struggling to decide on a tv for my…

Was struggling to decide on a tv for my new house, thankfully Arron at Richer sounds in York was very helpful in helping me decide what was the best fit for the new house, and he was very friendly too, a great first time experience with the company and couldn’t recommend Arron and Richer sounds more than I am !

17 August 2026
Unprompted review
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service from Aaron in York.

Great service from Aaron in York.
Hubby loves new record player.
Happy with the extended guarantee which involved no admin on my part.
Good price.
Will be back next time we need music/tv products

4 August 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Richer Sounds York review

Popped into Richer Sounds in York today and had been served by Kevin. Can i start by saying his knowledge on record players is truly impressive and is such an amazing gentleman. He had helped me pick out my first record player ( Argon Audi TT MK2) and had also helped me with how to use the player, few accessories id need and more. The info was truly appreciated and his service was impeccable. No pressure into buying anything but my gosh did he do a fantastic job at helping me pick my first player. The other gentleman also who was in the store was fantastic and had provided the same level of knowledge around the topic. Friendly and helpful staff, brilliant store and fantastic service. Would definitely recommend to all.

15 August 2026
Unprompted review
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff, and even did a follow up call.

7 August 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Patient & Knowledgeable Help

The person behind the counter was very patient and helpful. He spent quite some time researching into the piece of equipment that I needed. The Bluetooth adaptor that he recommended works perfectly.

6 August 2026
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Reply from Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

On this occasion we were served by…

On this occasion we were served by Kevin who was friendly, polite and listened to our needs.
Once home our initial choice proved not so good so were returned and another selection made. This we still have and are happy with it.

4 August 2026
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Reply from Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Staff always helpful and very knowledgeable.
Excellent selection on display with good choice for all budgets.
Would not hesitate to recommend.

3 August 2026
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Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Wonderful service

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed but were able to order it to be delivered to my home and it arrived earlier than expected!

25 July 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Genuine staff

Genuine staff. Good advice. Great value. Pleased to support local branch. Lived up to good reputation.

23 July 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Denon M41

I phoned richer sound and they had a Denon M 41 to replace my old Denon
The staff are very helpful.

23 July 2026
Richer Sounds - York logo

Reply from Richer Sounds - York

Thank you for your 5 star review!

Rated 5 out of 5 stars

Brilliant Service

Have had a fantastic first time experience with RS and they will now be my go to for electrical items.
Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he answered all my questions and the delivery was next day....absolutely brilliant.

16 July 2026
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Reply from Richer Sounds - York

Thanks for your great feedback and for supporting local business.

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