Richmond Classics Reviews 134

My son and I stumbled across Richmond classics trying to find a prom suit not having much luck anywhere we went it and was welcomed by a lovely lady who directed us downstairs where Keith greeted us allowing us to roam around before asking if we needed any help .
Once we asked for help Keith was amazing allowing my son to try on different jackets advising us on what to wear trying on shoes he had the complete personal shopping experience which made my son feel very special.
So we did end up buying a whole outfit .

I had an exceptional and personable experience with Richmond Classics. They were one of a rare few outlets that had a pair of Moschino shoes that I'd been eyeing up for some time. Their helpful website chatbot directed me to the company WhatsApp, where all of my questions and concerns were answered and dealt with to A-grade standard. They have intimate knowledge of each product they sell and really treat you as a valued customer. I have since purchased another pair of Moschino trainers from them and will no doubt make another purchase in the near future. Thank you!

Great items and price, delivered same day on one occasion. The owner is very helpful and responsive and kept me in the loop with a refund when I had challenges with the postal services. Great shop. Will be my go-to shop for fashion going forward.

I ordered some shoes which took a week to arrive. When they did they were the wrong ones! Their customer service did resolve but not great really.

Only does credit note or exchange no refunds shocking experience, rude staff. Its All about how much money they can take.no thought for the customer at all.

I paid for an item on next day delivery and it still has not come, that was ordered two days ago. I just have the message "Payment Received: We have received payment for your order, and will be processing your order to begin the dispatch shortly" Very poor customer service, I messaged Richmond Classics on Facebook, I emailed them on their contact form and I emailed in separately. I phoned their customer service line and I just got told I had called the wrong number and I got hung up on. I've been loyal for Richmond Classics for a few years mainly going in store to buy items but this is crazy how they think it is okay to treat someone as unfairly as this and the experience was all round horrible. I still am yet to receive or get any form of contact back. If you pay for a service you expect to get it and it just seems like their next day delivery is a con and the fact they say they pride themselves on great customer service is also a lie. I hope this gets solved soon.

I called them again and someone more helpful answered and said he would look over the situation, the complete opposite to that the other person said before. The item was delivered the following day, I never received a dispatch email no communication and I still never heard back from the emails I sent.
If you pay for next day delivery, you should get that item that next day if not you should get your next day delivery payment back.

I have ordered a bag through amazon. A week later amd amazon email me that they don't know whats going on and cancel the pending transaction. However the order doesn't seem to be cancelled. I have emailed Richmond twice and had zero replies and I have no idea whats going on. I don't know if I should leave money in the bank or not, is the bag on its way? Id love to know. However the lack of communication already sucks enough. Why sell through amazon if you won't communicate properly.

I bought an item from Richmond Classics and unfortunately never received it. It seems it was DPD fault, but Richmond Classics didn't carry any responsibility although the seller is responsible for the goods they are selling until they reach the buyer. Would never buy from them.

To begin with, my order had arrived late than the chosen next day delivery, so rather than waiting 1 day for my order, I had to wait 3 days. Then I had found that my order was faulty, as the material in my clothing had a small hole in it, it didn't bother me too much at first, but then I came to think that I shouldn't be experiencing such things with new quality products. I had consulted this matter via e-mail and to be fair, I had been given the option of a refund, but I did not choose to take it, as I really wanted this product, and the reason I was unable to get an exchange was that the product was sold out in my size... this wouldn't have occurred if my order had been delivered on the appointed time. I have had an overall bad experience, but I am willing to give this website a second chance.

I read the trust pilot review score before deciding to use Richmond Classics as i'd never heard of them but they had stock of some footwear in the size I wanted.
I placed an order and received confirmation of payment and order being placed. Then 2 hours later got an email advising that my order had been cancelled (no reason why).
I followed this up to ask why it had been cancelled as I wanted the order, I was advised that they had sold the last pair in the size I wanted in store before my order could be fulfilled.
Not sure how you can show stock online and then sell it instore if you are using the correct stocking methods. Perhaps a bit ambitious having an online retail option if the two areas cannot communicate successfully.
Now left without the item I wanted and having to check to ensure the money isn't taken as it is pending on my credit card.

I am very glad to had a deal with Richmond Classics as they are highly professional and the website is very good organized.

I ordered online,very straight forward and within a day or two it was here! I was notified by email every step of the way even up to the hour in which it would be delivered....brilliant service

Goods delivered as described very promptly.
Thank You

fast ship great product

I am very disappointed with the service I have received, I placed my order over a weekend for a jacket and requested the item was sent to my work address, I then got an email saying it would be delivered to my home address which is not what I requested. I emailed customer service and got an email saying they have contacted the courier and the item would be with me the next day at my work address. I received another email still saying it is being delivered to my home address instead of work. I rang the customer service and spoke with Melissa who said she would get it changed again 3rd time lucky. I received an email from the courier saying the jacket would arrive Wednesday which is today and nothing has arrived. So you can see my frustrations and I am not a happy customer.

I have ordered a Barbour International Quilted Jacket on 15th July and get delivered early in the morning to Austria already
on the 18th July 2014.
The jacket fits perfectly and looks exactly as described and expected!
Perfect quality!
Best Price!
Perfect information about ordering, delivery from the check-out, and
shipment tracking.
Perfect service!
Perfect delivery!

Thank you very much, I'm absolutely happy
Of course I will like to order again and recommend Richmond Classic definitely at the next opportunity.
I am now a fan of Richmond Classics!
Incredibly Fantastic in every way!
Please continue in this way!
Great!
Thank you very much!

Maria C. Mulle
Austria

Always love shopping here. They always have great selection of labels and styles at good prices. The service is always great and helpful.

Ordered on one day, dispatched the next day and received the following day! Quality service abs good price.

Order delivered next day even though ordered after specified cut-off time.

No problems at all and would happily use again.

Richmond classics were superb and had very quick delivery. I am very satisfied.