Ridiculously Rich by Alana Reviews 

Ordered on Monday night ,delivered on Wednesday, nothing was damaged, only tasted one so far and it was delicious and mouthwatering . Excellent service

They have clearly become too big for their boots on TikTok and let quality slide. Over £20 for 3 dry, almost dusty brownie bars that had to be mostly wasted. Ridiculously Deceiving.

I have been following the company for a few weeks and was finally tempted to order a box of 9 cakes. I was able to choose the flavours I wanted and only one was unavailable. I ordered yesterday and they arrived this morning. How's that for service?
Being the pig i am I have just dived straight in and eaten a malteser tiffin and toffee flapjack, both were gorgeous and generous in size.
Would order again.

Excellent Product.
Having purchased more Build Your Own Boxes from the Ridiculously Rich Website, they will now be my Go to site for my Naughty Treats in the Future .
Again cannot fault The Excellent Customer Service, The Handwritten Note especially for Anna Marie Birthday box was appreciated.
Would Recommend Alana's Ridiculously Rich Treats to Everyone I know .
A Very Happy Customer, 😁😁
Rosemarie

3rd order I’ve placed this year.

1st order didn’t arrive. Was dropped off to incorrect house by Royal Mail. RR refunded straightaway.

2nd order. £70 for 35 brownies. These were Easter presents for my family as I refuse to pay for overpriced easter eggs and all the packaging.

Arrived on time although only giving 4 stars as some of the brownies really should have been saved for the wonky box. Please ask your staff to check the quality of the brownies you are dispatching. However, that said they were all edible.

3rd order arrived today. 3 cake bars. The churro kunafa Blondie is absolutely stunning. The best by far.

Will be ordering more.

I ordered a 15 slice build your own box, and a Mars Bar Bar very early morning, 2.26am on Saturday the 26th to be precise, and recieved my order on the Sunday - literally the next day..I have never had a quicker, more impressive delivery/service from a business, than from Ridiculously Rich by Alana..this was my first time ordering from here too..I just want to point out this was sent out I presume via their shop/bakery based in Wales, and I am in the West of Scotland. Impeccable service.
The packaging is so cute, and secure.

I had friends over at the weekend, so we stuck into the goods; I am usually a very picky eater, especially with baking, but it is safe to say these were the tastiest brownies I've ever had, and my friends agree! Will be ordering again very soon..20/10, recommend buying from here! Alana and the team should be extremely proud of their business..Xx

Ordered 2 × surprise boxes, each with 15 sweet treats. They arrived in 2 days, and were well packed.
A great assortment from the range, and everyone is loving them.
These may be classed as slight seconds or less than perfect, but the vast majority of them did appear perfect.
I've purchased several items previously and will happily continue. Absolutely wonderful decadent sweet treats.

I ordered 16cakes when they arrived some 5 days later
They were miss alignment and crushed. Some of the cakes were under cooked. And some were as hard as a brick
I paid £32.00 for my cakes a small fortune, but it was for a special occasion. I contacted Alana reported the problem email photos of the cakes, had no reply disgusting. They take your money and that's It.

Made an order 8 days ago for which I have been charged for. No dispatched email and no cakes have arrived. 3 emails sent to customer service with no reply. 2 messages sent on tik tok with no reply. Contact sheet submitted on the website again with no reply. This company takes your money then completely ignores you!! Still waiting on a refund!

Bought a wonky box recently (said to be just as nice just not packaged properly or broken making it ineligible to sell normally) and granted i knew i couldn't choose but i would never buy it again. Off cut chocolate is hardly worth paying for (it wasn't special chocolate) and the rhubarb and custard (recieved twice) were practically inedible as it was squished and gooey. Had to throw half out.

But that's not the problem given it's a wonky box. Half of the brownies were sickly sweet - especially the happy hippo and to a lesser extent the churro blondie. And most made my stomach feel funny. The chocolate brownies and the churro blondie were nice, however, just too sweet. Cookie dough and gooey chocolate brownie taste almost exactly the same.

Overall they have a nice variety and taste nice but too too sweet and not special enough for the price.

Ordered late on Friday and they arrived Wednesday, so if you are wishing to order I would suggest order mon-thurs. ordered 4 and they are Definetly not bite sized, they are huge but very sickly. I love sweet stuff but eating even half of a brownie was hurting my stomach coz of the richness ( guess it is in the name though😂)

My latest order arrived quickly and well packaged. I'm loving the new design of the boxes

Amazing amazing cakes and bars. No good for diet though. Staff are friendly and approachable. Customer service is brilliant. Quick to reply and rectify any problems. Cakes are brilliant for freezing aswell.

Cancelled my order because my address wasn’t in the uk when it obviously was, and then I missed out on the offer to re order because the money took so long to come back into my account and all I got was an oops sorry! There was big capital letters at the end of my address Hatfield UNITED KINGDOM, like double check before you go cancelling orders? Didn’t bother again. There is plenty other amazing bakery’s on the world of TikTok who actually care about their customers and staff! Avoid avoid avoid, these reviews are not wrong.

I received a box which was completely inedible and stale. I spoke to somebody on there tiktok live who said I was a troll and could ' F myself'

There customer service is terrible and there cakes are inedible. DO NOT USE!!

I have previously purchased from here without issue but today I mistakenly purchased the wrong box and a rude young lady called megan thought it was appropriate to name and shame me (full name btw) on live tiktok in front of over 300 people, why? She could have put it to the side and emailed me and I could have rectified the issue, I didnt do it on purpose I must have checked out with the wrong box easily done, it was embarrassing and I suggest some tact wouldn't go amiss with customers in future.

Ordered from tiktok and it came fairly quickly but unfortunately the cakes were already past their best, very dry, one was too dry to eat and some were bland, they cost a fortune for very poor quality when you can get cheaper ones which are way better. You're basically just paying for the name because she was on the Apprentice

Just awful. Ordered a mixed box from tik tok. When they arrived, some looked so old, and others really sweaty in their little packets. A couple of the brownies I got were grainy, like they hadn’t been cooked properly, I emailed to tell them, to which I got a reply saying “sometimes that happens” and no offer of any compensation or replacement. Mental considering the cost to start with. Definitely will not be ordering ever again. I would avoid at all costs!

I can see why the reviews are very bad on google, Facebook etc. My experience was a waste of money.
Orders from this place 2 different iAd boxes for gifts for customers via their tik tok. Opened one to have a look and 3 of the 9 cakes went straight in the bin. One had crystallise icing that had been on the bag too long and sweated off, one had foreign black object baked or stuck onto it and another had all the filling oozing out and it was crushed by the lid of their box bing forced down which was evident. I contacted for a refund as I then had to go out and buy another gift as couldn’t give this to someone, cost me more money and a half days holiday. Offered to refund me 3 slices of cake, didn’t seem to understand the issue here at all. Spent nearly £50 on two boxes of these “cakes” as gifts. I had to race out and spend another £20 on replacement gift. Disgraceful. It has now been brought to my attention today from my lovely customer whom I gave the large box to as a gift and who was embarrassed to tell me that there were around 8 cakes they had to throw away due to various reasons, again, a big black foreign object on one of them, all the icing off of 2 of them that was bric hard and stale, another cake had some “blue” marks on the bottom which they think was mould. What an embarrassment this has caused me and my customer felt embarrassed today telling me about it. A total waste of my hard earned money and you should be ashamed of this standard of food and service and to offer me a refund for 3 slices is scandalous. I regret not having more photos to show you the unsatisfactory job you have done and what a waste of my £50. Read their reviews on other platforms several are much worse

This company is unethical, they gift WEEKLY a morbidly obese, house bound woman. Who has a crippling food addiction (Becki Jones)