Rigby & Peller Reviews 

They have been very helpful in sorting my correct size

I purchased three Revolution bras from Rigby & Peller in May 2022, paying over £100 each. Two have lasted well, but one developed damage around the wire despite being washed exactly as instructed — always on a hand‑wash setting and placed inside a protective net bag.

When I contacted customer service, I was told the damage was “due to being washed in the machine”, which felt unfair given that I followed their care guidance. I also explained, as I did back in 2023, that I cannot easily travel to the store due to long‑term difficulties following a brain haemorrhage. This was not acknowledged at any stage.

I sent the bra in for inspection. Their alterations team confirmed it cannot be repaired, yet customer service still refused to replace it, insisting it was caused by aftercare and outside their 6‑month policy. In the end, I had to stitch and repair the bra myself just to be able to wear it again.

For a brand charging over £100 per bra, I expected far better durability and a more supportive response. Instead, I’ve been left feeling blamed rather than helped. Very disappointing experience.

went to the harrogate store always very helpful

On Friday April 10th, 2026 I attended the St John's Wood shop. The service provided by ALL three ladies was absolutely excellent. Krzysztofa, Chloe and Sabrea were first class in providing a professional and comfortable service to ensure my visit was met with the highest standard. I look forward to my next visit when I introduce my daughter to the ambiance of R&P.
Thank you very much.
Elaine

It took weeks for 2 pairs of pants to arrive
A second order of My matching bra and more pants r still missing

Love this bikini. Gorgeous bright colour, fits perfectly. Arrived in good time.

I ordered these bras once I realised how delighted I was with the ones I had bought in store. They arrived beautifully packaged and on time.

Thank you

EASY delivery

The most beautiful lingerie. From start to finish the ordering and delivery are seamless and the Customer Service … exceptional. The only site I purchase my lingerie from !!

What a beautiful bra. The fit is just right and very comfortable. I'll always come here first now when I'm looking for a new bra.

Easy to navigate the web site, clarity of detail

Whilst the assistant was helpful and pleasant, the customer services leaves a lot to be desired. I spent just over £300 on 3 bras, whilst comfortable in the shop and standing up. On wearing and having sat down for a couple of hours they were no more comfortable than bras I pay £40. When I contacted the store (St John's Wood), I was told to purchase bra extenders! On contacting customer services they told me only the stores deal with complaints. I received a phone call from my the manageress who, quite frankly, needs lessons on politeness and empathy so much so, that I do not want to go back to the shop, as suggested, and try to get my problem resolved (no refunds, which is fair enough. No exchanges because I've worn them, so what's to sort)! I will never frequent Rigby and Peller again

Good packaging and perfect fit

YOU CAN TRUST THEM
GOOD QUALITY EASY DELIVERY AND RETURN

Most convoluted returns process I have ever experienced. I will NEVER buy online from Rigby and Peller again.

I am new to wearing Rigby and Pellar lingerie this past year.

I can honestly say that I do not wish to shop anywhere else as the quality and comfort of products that I have purchased are excellent.

I had a great choice of colours and styles which was lovely. Once ordered, communication was excellent and I was kept informed all along the way until the parcel arrived. Fit was spot on, and I am delighted with the colours I chose.