RIGHTIO Reviews 

Plumber had to return after initial visit as when I flushed toilet for the first time after initial visit it continued to flush all night...as I'm on a water meter I suspect I will have a much larger water bill next time in addition to the quite substantial amount I paid initially to this company

Good communications. Excellent clean, efficient job. Friendly, helpful manner. Thanks Gully!

work done well but no receipt for money paid by card why?

The worst Company I have ever had to deal with.
Advertise as local tradespeople but they are not.
Promise phone calls to get back..... never
Avoid them completely.

What a waste of time. Contacted this company on the local number given. Explained the situation, non working radiator and boiler service. Took all the details, appointment made, took the credit card details for payment to be taken when job done. 48 hrs later text/phone call to say have no engineers in your area. So WHY are you putting local phone number on you web page? And WHY was this not checked on Saturday instead of wasting people's time? Complete and utter waste of time

They cancelled twice at short notice, 2 days wasted, very expensive

I cannot comment about there workmanship but I have just been cut up on the a30 by one of the vans and he tried torun me out of my lane I would now never use them

Fast response, good communication and friendly. Plumber was very professional and completed the job timeously and without any mess.

Everything went all right and their engineer engineer was a lovely and helpful young man!

Liam the electrician was fast and very efficiently did what was needed.

Great service and a quick delivery on the item to be fixed, plumber was very pleasant and explained they had to provide me with another type of shower, my old one was obsolete, but i am well happy with new the new one.

Absolutely awful

Complete & utter disgraceful service.

I had multiple problems with the service, especially when my ceiling collapsed the following day due to a faulty boiler installation.

No apology, no compensation & no admission of any fault.

Disgusting

If I could leave a "-5 stars" I would

BE AWARE- Rip off pricing.
The price we were quoted was £49.50 ph for labour plus parts, (which seemed reasonable as google suggested £40 - £70 ph for a plumber). They said this included a pensioner discount.
It was not an emergency call-out.
The price we were actually charged was £149.00 plus VAT for the hour it took, plus the parts. They swear the £149ph price was quoted at the outset. We beg to differ.
Also, they only let you see the invoice when you have paid. I won’t be recommending them based on this price or practice.
The plumber who came fixed the problem and fitted a new valve in the toilet cistern.
The total bill came to £236.41.

PLEASE NOTE: the response from the company appears that they are keen to put right the wrong, but despite me providing them with the details they asked for on 20th February 2026 I have not heard a thing from them as at 4th March 2026.
Also, when the work was completed, the company sent a link for me to rate them. I responded with a one star rating about the rip off pricing. Needless to say that they have not published that on their website and indeed only two glowing reviews have been posted in the last month. I posted this review independently so that others would not be seduced by their self-edited review status on their website. Another disgruntled customer already said that their review was not included. Shame on them from hiding the truth from their customers.

Wish I could put 0 star!!
Ripp
Off merchants.
Charging £180 for basically visiting for ten minutes??? Promised it be £100 to do job but added another £80? So £180 for a job that wasn't even started cowboys!!

Easily contactable and engineer confirmed appointment for same day. Arrived on time and presented well. He was very efficient, serviced my boiler in no time and was very courteous and helpful throughout the time he was here. I would highly recommend this person and will use again in the future.

I asked for a free quote not to pay£190.80 just to look at

The plumber stayed maybe 15 mins, did not resolve the issue and then when I tried to ring Rightio back, all I could get were three options for if I was looking for work. No customer services response at all, and I tried two different numbers. They also charge £216 for the visit. Would definitely not recommend.

If I could score minus i would I should have seen all the warnings but didn't.Saw advertisements in local magazine it gave a local phone code so believed they were local, they are not. When I phoned for a shower which had a sticking thermostat dial the first thing I was asked was my post code they said they had people in my post code that had there policey and would I be interested. That was the first warning I missed. Then told it would be £159 to get someone to me very quickly. That was the second warning I missed. They then asked for my card details saying this was just like a hotel would do. I can't believe I missed that warning but I did. Plumber turned up with no more than a screwdriver and a pair of pliers after. Looked at shower couldn't have been here more than 10 mins said shower was unrepairable and after playing around on his tablet told me they could repair for £400+ this did not include labour which is charged at £100+ per hour. I was then told the bill was £190 I said that was not what I was told on booking. Plumber said he would contact office and tell them to listen to recored call. Please avoid this company I feel like I have been completely SCAMED I have since contacted a local plumber who came and looked and can do the same job for £260. I hope people read this to protect vulnerable people from this appalling company. BE WARNED

Same day call out, but didn't have stuff on van to complete had to come back next day, charged more than they said. The man went at least 4 times to his van never fetched anything just taking up time. Then I noticed he took the single water connection with him as well as my hot water connection. I know it wasn't being used but it could have been left. So my guess is they charge someone for them parts they took from me.

Rightio qouted £172 to fit a new shower and check a faulty flushing toilet. The plumber arrived on Thursday and had trouble fitting the shower and left it as it was getting late. He said he would return on Friday to complete it. He did not return on Friday and the company said he would return Saturday. He did not! Iwas told he would return early Monday. He arrived at 12.30, finished the shower and replaced the toilet flush, which I agreed a price of £80 plus VAT. I have been charged over £500. This is extortionate. Do not give your card details prior to the job. The company would not negotiate the price. DO NOT USE THIS COMPANY.