Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
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Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rightmove Property purchase date wrong by 10 years .
I contacted Rightmove as they are showing the incorrect date I purchased my property I supplied 100% proof their entry is incorrect but they will not amend it or remove it. I purchased the property over 10 years ago which it clearly shows in the land registry but Rightmove have it as being purchased 1 year ago which is greatly affecting the sale of the property as people put in offers that are accepted then hugely reduce them when they view property history on Rightmove . When they are told Right move have it wrong they feel there is something not quite right and withdraw their offer. It has happened several times.
16 October 2025
Unprompted review
GREAT
Smooth, straightforward, and genuinely helpful.
This was my first time being vetted by Rightmove, and I was pleasantly surprised by how easy it was. No endless forms or pointless questions — just a clean, simple process. I had a query on my end because my accountant hadn’t replied to their email, so I had to chase him up. Once he finally responded, I spoke with Guy Brown and Carli Dodd, who were both incredibly understanding and helpful. They explained everything clearly and made the whole experience stress-free.
15 October 2025
Unprompted review
Reply from Rightmove
Hi Mont,
Thank you so much for taking the time to leave such a thoughtful review.
We're really pleased to hear your first experience with us was smooth and straightforward.
We're especially glad that Guy and Carli were able to support you so clearly during the process.
I will make sure they see your kind words. We know how important it is to feel informed and at ease when navigating something new, so it's great to hear we hit the mark for you.
If there's ever anything else we can help with, don’t hesitate to reach out. Wishing you all the best with your next steps!
Warm regards,
The Rightmove Team
5 stars
5 stars - Cheryl acknowledged and resolved my problem immediately, great service!
10 October 2025
Unprompted review
Reply from Rightmove
Hi Simon,
Thank you for the five-star review!
We're thrilled to hear Cheryl was able to assist and resolve your query.
I have passed this feedback over to her.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you,
Rightmove.
Don't know when to give up
Don't know when to give up
I have used them to look for properties, but in exchange, you are bombarded with emails about this and that.
Fed up with them sending all these emails, I unsubscribed.
Guess what?
The emails still keep coming.
Well Rightmove, you'll be pleased to know that you have joined the blocked senders list, awarded junk/spam status.
Well done.
Well what does the unsubscribe form the email mean when you keep sending emails from Rightmove?
For Rightmove read Right pain.
8 October 2025
Unprompted review
Reply from Rightmove
Hi Philip,
Thank you for getting in contact.
We’re here to help and would like to discuss this in more detail to assist with resolving this.
If you have unsubscribed from property alerts, the emails you are getting may be related to your marketing preferences:
You can add and change your marketing preferences in your My Rightmove account.
To change marketing preferences?
Sign in (if you haven't already)
Click the 'Account Settings' option within My Rightmove
Click the 'Contact Preferences' button to make your changes.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist further.
Many thanks,
Rightmove
website is a waste of time literally doesnt work
Worst website ever ive submitted 10 enquires in the last 3 weeks, not received one email. the verrification process doesnt even work, ive never received an email which is impossible to submit an enquirey. Tried to register, dont receive confirmation emails, tried to re do password, nothing.
6 October 2025
Unprompted review
Reply from Rightmove
Hi Natasha,
Thank you for taking the time to leave this feedback and we apologise for your experience so far.
We'd like to help get this fixed for you, please send over an email to talk-to-us@rightmove.co.uk and one of our Technical Care Specialists will be happy to help.
Many thanks,
Rightmove
Excellent customer service
Excellent customer service communication. Problem resolved quickly and efficiently
6 October 2025
Unprompted review
Reply from Rightmove
Thank you for the five-star review and feedback about the positive customer service received.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you, Rightmove
Can't register or sign in
Can't register or sign in. If I enter my email then I am not given an option to register. If I ask for a password reminder the email never arrives, not in my inbox or spam. Pointless.
27 September 2025
Unprompted review
Reply from Rightmove
Hi James,
Thanks for flagging this. We’re really sorry to hear about the trouble you’ve had signing in and registering.
That definitely shouldn’t be happening. If you’re not receiving the password reset email (even in your spam folder), it could indicate a technical glitch or an issue with how the account was set up. We completely understand how frustrating that must be, especially when you're just trying to get started.
We’d love to get this sorted for you as quickly as possible. If you’re able to reach out to our support team at talk-to-us@rightmove.co.uk or 01908 712300, we can investigate your account directly and help get you signed in.
We really appreciate your patience and hope to get you back up and running soon.
Thanks,
Rightmove
New UI draw a search is terrible
The new UI to draw a search is so much worse than the previous one. The rail at the bottom was super useful. Also when you clicked on a house it would find it in the rail so you could decide whether to click. I wonder if they made it worse by design to make people go through the other search and see more ads. Really disappointed. It was the one advantage over Zoopla.
27 September 2025
Unprompted review
Reply from Rightmove
Hi there,
Thanks for taking the time to share your feedback. We really appreciate it.
We're genuinely sorry to hear that the new search isn’t working as well for you. The rail feature and the way properties were highlighted in the past clearly added value to your experience, and it’s disappointing to know the current setup feels like a step backwards.
We want to reassure you that our aim is never to degrade usability. The recent changes were part of a broader redesign aimed at enhancing performance and clarity across devices. We’re actively listening and passing these points to our product team.
Your trust matters to us, and we hope to earn it back by making meaningful improvements. If you're open to it, we'd love to hear more about how the new design is impacting your search and to see if there is anything we can help you with. Please feel free to drop us a line at talk-to-us@rightmove.co.uk. Alternatively, feel free to call us on 01908 712300
Thank you again for helping us do better.
Thanks,
Rightmove
excellent response from customer…
excellent response from customer service extremely swift and professional and sorted my query withing minutes thank you so very much
19 September 2025
Unprompted review
Reply from Rightmove
HI Debby,
Thanks so much for taking the time to leave a review.
I'm glad we were able to help, it really makes a difference hearing things like this.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
I asked for help with a new listing
I asked for help with a new listing, had a response instantly - problem solved! Thank you Jamie Birley !
18 September 2025
Unprompted review
Reply from Rightmove
HI Daniella,
Thank you for taking the time to leave a review.
We’re thrilled to hear about your positive experience with Jamie and Rightmove.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks,
Rightmove
TENANTS BEWARE 31 BEMISTER ROAD BH9 1LG
TENANTS BEWARE – DO NOT RENT FROM THIS LANDLORD / AGENT
31 BEMISTER ROAD BH9 1LG
My experience has been awful and I wouldn’t want anyone else to go through the same. After leaving the property in SEPT 2025, they kept £560 of our deposit for issues that were pre-existing, approved by them in writing, or general wear and tear.
They relied on an old, inaccurate video as “evidence.”
They charged us for items I had written permission to leave behind.
They deducted for things that were already damaged before we moved in (cracked sink, broken freezer drawer, marked walls, curtains that were repeatedly fixed during the tenancy).
There were persistent rat infestations that were never fully resolved despite multiple reports. THIS HAS BEEN PRESENT SINCE 2021
When challenged with photos and videos, they dismissed everything and hid behind the DPS decision I accepted while abroad — before I had seen their so-called evidence.
This behaviour is unacceptable. If you value honesty, fairness and transparency, avoid them completely. There are far better and more professional agents and landlords out there.
ABSOLUTE SCAM!!!!!
27 August 2025
Unprompted review
Reply from Rightmove
Hi Marisa,
Thanks for taking the time to leave your feedback and we're sorry to hear of your experience.
Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.
In the first instance, I would recommend raising a formal complaint in writing to your Estate Agent so that they’re aware of this and have the opportunity to look into this for you.
Once you’ve gone through the agent’s in-house complaint’s procedure, you can then escalate it to the appropriate Governing Body if the outcome of your complaint isn’t satisfactory. We’re not a governing body here at Rightmove which means that we don’t have regulatory or enforcement powers over agents or landlords.
If there's anything else we can do to help, you can also contact talk-to-us@rightmove.co.uk for more direct support.
Many thanks,
Rightmove
Extremely unprofessional and unhelpful.
Extremely unprofessional and unhelpful.
4 September 2025
Unprompted review
Reply from Rightmove
Hello Ayesha,
Thank you for your message.
I’m here to help and would like to discuss this in more detail.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist.
Many thanks,
Rightmove
Everyone should know this!
The word disgusting does not cut it. We listed our Cornwall property for sale through a local agent. After a long period of time we decided to pull it off for sale and instructed the agent to remove it from advertising, which they advised in writing they deleted all info regarding the listing, yet our property detail on Righmove still remains. This can not be Legal. We wrote to Rightmove yet their response has been 'oh please send us a link to the ad', as if they don't know whats going on! This matter is now a Legal Matter. This is clearly a breach of privacy rights and I will take it to the top. Unfortunatley for Rightmove they have picked on the wrong chick. I demand my rights to privacy with no explanation required. BE VERY AWARE, RIGHTMOVE WILL USE YOUR INFORMATION, PHOTOS, PROPERTY DATA for their own benefit, regardless of the law.
2 September 2025
Unprompted review
Reply from Rightmove
Good afternoon,
We appreciate you taking the time to provide this feedback and we're sorry for your experience.
We reached out to you with further information by email and please do get back to us if you'd like to discuss this further.
Many thanks,
Rightmove
Got an issue, raise it
Had an issue with a listing but after emailing & raising a complaint Katy was an absolute star, she took note of what I was saying, understood my concerns ..we worked together to find a suitable outcome that I was happy with.
All in all Katy was responsible for my smiling
2 September 2025
Unprompted review
Reply from Rightmove
Hi Carla,
Thanks for taking the time to leave such a nice review.
It really makes a difference to hear things like this. I've made sure Katy has seen this so she knows her work is appreciated!
I'm glad we managed to find a solution for you. If you ever need anything in future, please don't hesitate to get in touch again.
Many thanks,
Rightmove.
Jemma Holton
Jemma Holton - Very helpful and informative, did what she said she would do. Very good.
1 September 2025
Unprompted review
Reply from Rightmove
Hi Elliot,
Thank you for leaving this 5 star review, we're so pleased to hear this and we'll be sure to pass this feedback on to Jemma.
Please reach out if there's anything else we can help with.
Many thanks,
Rightmove
Customer Services
Contacted Rightmove regarding an issue and they sorted it out quickly and professionally.
Thank You.
1 September 2025
Unprompted review
Reply from Rightmove
Hi Nadeem,
Thank you for taking the time to leave us a review. It's wonderful to hear about your experience with Rightmove.
If you need anything else, please get in touch 01908 712300, or email us at customersupport@rightmove.co.uk
Thanks, Rightmove
Reply from Rightmove
Thank you for the five-star review! We're thrilled that you're enjoying our app. For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300. Thank you, Rightmove.
Look for alternative search engines for renting
If anyone is looking to rent a property especially in the South Manchester/ Stockport Sk area
I urge you please look at other agencies rather than Rightmove
Every property I have looked then contacted the letting agent through Rightmoves link ,the agent informed me its gone, The property can still be showing up to a week later on Rightmoves website
One agent tells me its out of their control ,Rightmove removes them when they chose to, its a poorly run organisation,
26 August 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review and share your feedback.
Rightmove are not responsible for removing listings once they are let, or for updating them to "Let Agreed" status - this is something that should be done by the Estate Agent advertising the property.
I am sorry you have had instances where this has not been done, I appreciate how disappointing it is to see a property you have interest in, only to discover it is no longer available.
We can look into this in more detail for you, please can you contact the Data Quality team directly at dataquality@rightmove.co.uk or via phone on 01908 712220.
Many thanks,
Rightmove
Lack of features
Having no "pets allowed" filter in 2025 takes a really backwards company to achieve.
21 August 2025
Unprompted review
Reply from Rightmove
Good afternoon,
Thank you for your message and your suggestion.
We are always looking to improve, so I have passed the feedback you provided to our developers.
Whilst we cannot make any promises, your feedback will be taken on board when looking at future developments related to the app and the notification.
If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300.
Many thanks,
Rich
Sold price data is wrong
Sold price data is wrong. A property I sold 11 months ago which did have correct sq m always historically was changed at point of sale, for unknown reasons as EPC was correct and all previous data. No alterations. They have increased the sq m squewing the local index house prices. Rightmove refuse to change it even with repeated emails. I also checked the house next door & that's also been increased. Not sure where there 'trusted data' is coming from, but they should not trust it....and neither should buyers, sellers, estate agents or anyone looking for price comparisons of houses in the UK!!
Update - I've already had numerous rails with talktous and they have refuse to correct the data & just say that it comes from a 'trusted source' which makes zero sense as it was always correct until recently.
20 August 2025
Unprompted review
Reply from Rightmove
Good afternoon,
Thank you for your message and bringing this to my attention.
I would like to assist with your query in more detail and go through the details which are not displaying correctly on the site.
Please contact us at Talk-to-us@rightmove.co.uk or call 01908 712 300 with the property address and any details you can provide which would help with our investigation.
Many thanks,
Rightmove
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