Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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good follow-up to query I had raised…
good follow-up to query I had raised about their website
17 July 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review.
It's great to hear that we were able to help with your query.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Find the agents in your area and email them direct- much easier than Rightmove
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion.
Registration is painful, taking 5 mins to wade through their security protocols
11 July 2025
Unprompted review
Reply from Rightmove
HI Francis,
Thanks for taking the time to leave a review and share your feedback.
I'm sorry to hear you have had difficulty with our security. If you ever want some direct help with this, you can also reach us at talk-to-us@rightmove.co.uk or call on 01908 712 300.
Many thanks,
Rightmove
Great customer service
Great customer service, you couldn't ask for better.
4 July 2025
Unprompted review
Reply from Rightmove
Hello Martin,
Thank you so much for taking the time to leave us a 5-Star review. We appreciate this greatly.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300. Happy home hunting! Many thanks, Rightmove
I would give minus stars if possible
I would give minus stars if possible.
Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill".
I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland???
Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
2 July 2025
Unprompted review
Reply from Rightmove
Good afternoon Harry,
Thank you for flagging this with us.
We really appreciate you sharing this feedback and making us aware of your experience.
We would like to assist with your query and discuss this in more detail via our Specialist Complaints Team.
Please can I ask you to contact RLTcomplaints@rightmove.co.uk.
We look forward to speaking with you,
Rightmove
Reply from Rightmove
Hi Jamie,
Thank you for taking the time to leave this 5 star review. We'll be sure to share this with Cheryl.
If you have any further feedback or suggestions please don't hesitate to reach out to us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Outrageous and no apology or explanation
I discovered yesterday that my home, that I purchased in 2018, shows that it was listed again in January 2022 - which it most certainly was not! Having contacted Rightmove to find out how this happened, I was told that this happens when the listing is archived; yet other people I know, who bought properties years before I purchased mine, still show the actual date of the listing before they purchased it! Why would it not state, 'Date of archiving' rather than 'Property last listed January 2022' - and if it was archived, how come all the marketing information including photos is still there...? I have now got to provide private information about the house sale to Rightmove, including the Title, correspondence with my solicitor and also my ID. I find it outrageous that I have to provide this information to a company that I actually have no dealings with, but who have made an error and are trying to blame it on their 'archive' system as if this a normal thing to happen. Why only my property would be given the wrong information about the last time it was listed, and nobody else appears to have this problem, is anyone's guess. A property showing that it was listed but no sale made, can give negative impact to a prospective purchaser, should I ever actually want to move.
Edited to add: No apology or explanation as to how this came about. I was worried that some scammer was trying to sell my property - as you read about such things nowadays - and paid £7 to obtain an up to date copy of the Register to put my mind at ease. The response below is unacceptable. How did this happen? And why?
30 June 2025
Unprompted review
Reply from Rightmove
Good afternoon Jane,
Thank you for your feedback on this matter.
I can see from your message, you have been provided with the relevant information regarding how to get this information updated so it no longer shows inaccurate information.
The reason we ask for identification, is to prevent someone unauthorised from requesting deletion of your data.
If you would like to discuss this in more detail, or need anything else, please do get in touch on 01908 712300 or talk-to-us@rightmove.co.uk, and we'll be happy to help.
Many thanks,
Rightmove
Reply from Rightmove
Hello Paul,
Thanks for taking the time to leave us a review. We'd like to understand your experience in more detail so we can improve.
Please do get in touch with us at talk-to-us@rightmove.co.uk or call 01908 712 300, and we'll be happy to help. Thanks, Rightmove
Flexibility of searches
The ease of building various searches on multiple criteria
23 June 2025
Unprompted review
Reply from Rightmove
Hi Stuart,
Thanks for tsking the time to leave a review.
It's great to hear you find Rightmove so easy to use.
If you ever have any feedback or suggestions on how we can be even better, you can also get in touch at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove.
Jamie Birley exceptional!
I called in as an agent with a couple of issues and Jamie Birley was able to sort everything out within 15 minutes. Even opting to call me back when the problem was solved rather than keeping me waiting on hold.
19 June 2025
Unprompted review
Reply from Rightmove
Hi Chris,
Thanks for taking the time to leave such a nice review - it really makes a big difference to hear things like this.
I've made sure Jamie has seen this so he knows his work is appreciated.
Have a great day and do get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Great website and app
Great website and app. Easy to use and has always been my go to when searching for property.
18 June 2025
Unprompted review
Amazing!
Amazing app, amazing website, amazing cutomer support.
This would normally be a pay-to-use app.
Really really good, it has so many features, even some I discovered 2 weeks after starting to use it. Nothing can beat them at this moment.
17 June 2025
Unprompted review
Reply from Rightmove
Hi George,
Thank you so much for your amazing feedback!
We're thrilled to hear that you're enjoying the app and the website, It means a lot to know you’re finding real value in the features—even discovering new ones along the way!
We’re always working to improve and bring even more to the experience, so your support truly motivates us.
Thanks again for the positive review.
If you have any more feedback or need assistance, feel free to reach out to us at talk-to-us@rightmove.co.uk. Happy home hunting!
Thanks, Rightmove
Recent filters updates are great
I've seen updates on the filters that are great, I can now filter out auction properties, and I can choose whether I want to get freehold or leasehold results.
9 June 2025
Unprompted review
Reply from Rightmove
Hi Nico,
Thanks for taking the time to leave a review. It is really appreciated.
It's great to hear you like the updates we have made to filters.
If you ever have any suggestions on how we can make Rightmove even better, we'd love to hear from you at talk-to-us@rightmove.co.uk.
Many thanks,
Jamie
RIDICULOUS LOGIN SECURITY
I have been a Rightmove member from the very beginning, but find that I can not login anymore, in either Chrome or Safari. On Safari, clicking Login does not open the login page. On Chrome, I get in a RIDICULOUS security loop of choosing 3 cartoon pictures to match the question from Rightmove. I complete this game to get the chance to enter my password, I enter my password, then get taken to another 3 question / match game, where I am successful, only to be asked to enter my passord AGAIN!!!! And so the loop continues. After nearly ONE HOUR of trying, I have decidede that RightIdiots no longer want my busuness, so I have just signed up to Zoopla. Advice to Rightmove - fire the idiots you employed in security, THEY ARE LOSING YOU BUSINESS FROM LOYAL CUSTOMERS....
8 June 2025
Unprompted review
Reply from Rightmove
HI Ian,
Thanks for taking the time to leave a review.
I'm sorry to hear about the issues you have had logging in. I appreciate how frustrating this can be.
We can help with this, but we would need you to contact us via another means in order to troubleshoot this with you.
Please feel free to reach out at talk-to-us@rightmove.com or call on 01908 712300.
Many thanks,
Rightmove.
Customer Service
I flagged up an issue with the filtering system - the site was unable to distinguish between property type when searching through sold property prices. The team replied that this was a previously unknown fault and it appeared to be with Scottish properties only due to the different data held by the land registries across the UK. The fault has now been fixed and it will make assessing the property market a lot easier when buying property in Scotland. Thank you!
7 June 2025
Unprompted review
Reply from Rightmove
Hi Gillian,
Thanks for taking the time to leave such a nice review, it really makes a big difference to hear things like this.
I'm glad we were able to amend the Sold Price Search to correct this issue. Please do get in touch again if we can help with anything, or if you have any suggestions for how we can make Rightmove even better.
Many thanks,
Rightmove
New website is horrible
New website is horrible, slow cranky, used to be so much better , what happened ?
4 June 2025
Unprompted review
Reply from Rightmove
Good morning Steve,
Thank you for your message and feedback on the website.
We'd like to understand your experience with the website in more detail so we can improve.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist.
Many thanks,
Rightmove
very nice indeed
3 June 2025
Unprompted review
Reply from Rightmove
Hi Remi
Thank you for taking the time to leave a review.
We’re thrilled to hear about your positive experience with Rightmove.
If you have any further feedback or require assistance, please email us at talk-to-us@rightmove.co.uk
Thanks Rightmove.
Helpful concerning an issue raised
31 May 2025
Unprompted review
Reply from Rightmove
Hi Liz,
Thank you for taking the time to leave us a review.
We’re happy to hear about your positive experience with Rightmove and the service you received on your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove.
Had a great experience with Maddie at…
Had a great experience with Maddie at Rightmove. She was extremely pleasant and professional and helped me to resolve my issue with minimum fuss.
28 May 2025
Unprompted review
Reply from Rightmove
Hi Lee,
Thank you so much for your kind words!
We're delighted to hear you had a great experience with Maddie.
We’ll be sure to pass along your feedback—she’ll be thrilled to know she was able to help resolve your issue smoothly.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks, Rightmove
MINUS 10000
MINUS 10000, WEBSITE GENERATES CRAP EVERY VISIT !!!!!
ALL THEY HAVE DONE SINCE REVAMP IS KILL IT ?
GET YOUR TECH GUYS TO LOOK AT ZOOPLA TO SEE HOW A GOOD SITE WORKS
21 May 2025
Unprompted review
Megan you were always so helpful
Megan you were always so helpful, polite and professional nothing was too much trouble. Thank you so much
19 May 2025
Unprompted review
Reply from Rightmove
Hello Angela,
Thank you for taking the time to leave a 5 star review, we really appreciate this.
If you have any further feedback you can reach us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
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