The Rigid Kitchen Company Reviews 171

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, making the entire process smooth and enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the meticulous planning, great suggestions, and efficient project management from design to completion. Reviewers are particularly impressed with the high quality of the products, including units, doors, and appliances, often noting their durability and excellent finish. The user experience is consistently described as positive, with customers feeling well-supported and delighted with their new kitchens, often recommending the company for its value, quality, and outstanding service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the amazing and excellent service... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional quality of units,... See more

User experience

People report positive experiences with the user experience, often highlighting the easy and seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had rigid kitchen redoor (thats an understatement) the kitchen they fitted 15 years ago. All carcasses and hinges / runners etc still in excellent health. Went from white gloss to metallic blue.... See more

Company replied

Rated 5 out of 5 stars

Massive thankyou to John and his fabulous team at Rigid Kitchens for creating our beautiful kitchen! We have used Rigid several times over the years for an office fit out, wardrobes, family mem... See more

Company replied

Rated 5 out of 5 stars

This may be a strange to start a five star review but we had an issue with our hob. However Rigid were highly supportive and arranged for a replacement which John delivered himself one evening. It is... See more

Company replied

Rated 5 out of 5 stars

Fabulous experience again with Rigid Kitchen. We recently moved into a new home and were disappointed with the kitchen island and lack of storage. We asked John if he could completely redesign it whil... See more

Company replied


Company details

  1. Kitchen supply shop

Information provided by various external sources

Transform your home with a stunning fitted kitchen from our team of experts. Call us now, in Shenstone, Staffordshire, for further information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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Rated 5 out of 5 stars

This team work like clockwork

This team work like clockwork, everything they put into place happened when they promised it would, from electricians to plasterer to fitter, We would highly recommend Rigid Kitchen company

27 March 2025
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Reply from The Rigid Kitchen Company

Thank you so much for taking the time to leave us a review on Trustpilot. It really means a lot to us.

We’re so pleased to hear that your experience with us and the whole team was a positive one. If there’s anything at all you need in the future, please don’t hesitate to give us a call.

Best wishes,

Rated 5 out of 5 stars

Highly recommend the Rigid Kitchen…

Highly recommend the Rigid Kitchen company. We visited the showroom in July and discussed our ideas with John, he is meticulously with the planning and has some great ideas, he’s also very patient with indecision! Nothing is too much trouble. We are thrilled with the outcome. The whole team are brilliant, the process from start to finish was exceptional. Thank you to you all.
Go and visit this showroom to view the quality of these kitchens, you won’t be disappointed!

30 July 2025
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Reply from The Rigid Kitchen Company

Thank you so much for taking the time to leave us a review on Trustpilot. It really means a lot to us.

We’re so pleased to hear that your experience with us and the whole team was a positive one. If there’s anything at all you need in the future, please don’t hesitate to give us a call.

Best wishes,

Rated 5 out of 5 stars

Great kitchen!

Great kitchen!
Thanks to John and the install team Spencer and co.
Looks great, no quibbles, hit the budget and generally a great experience.

26 February 2026
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Reply from The Rigid Kitchen Company

Thank you so much for taking the time to leave us a review on Trustpilot. It really means a lot to us.

We’re so pleased to hear that your experience with us and Spencers team was a positive one. If there’s anything at all you need in the future, please don’t hesitate to give us a call.

Best wishes,

Rated 5 out of 5 stars

Small friendly local business who care.

As we were finally able to get our kitchen done, we wanted to use a small local business rather than the usual big named companies you see & headed off to the showroom at Rigid Kitchens after a trusted recommendation.
Walking in, we was met with so much choice, but was never put under any pressure, we could wander at our leisure, "just give us a shout if you need any help" John said.
We found the kitchen we both loved & arranged with John a time to come out & measure up.
John listened to what we were looking for & made suggestions we hadn't thought of... "you could take that wall down, open up the space more" We hadnt even thought of that, didnt know if it would work or not. So had two plans /quotes made up after discussing with the contractor who does alot of work with Rigid , the costs of taking out the wall between the kitchen & dining room.
The desicion was made the wall was coming out, before & during the work I had lots of chats, emails & visits to the showroom.. I just need to check something. Nothing was ever too much trouble, Anna was so friendly & helpful, if John wasn't available, she would check any queries I had & get back to me.
All the contractors involved were great, professional, friendly & trust worthy, Chris who fitted our kitchen was superb, a perfectionist who would check we were happy with the fittings placement before the final fit.
After many years, we finally have a kitchen/diner that we love , its now a space I'm no longer embarrassed of & spend alot more time in as a family, I just love it!!!
So if you want a small, friendly local business then contact The Rigid Kitchen Company, you won't be dissapointed.

13 November 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you so much for taking the time to leave us a review on Trustpilot. It really means a lot to us.

We’re so pleased to hear that your experience with us and the whole team was a positive one. If there’s anything at all you need in the future, please don’t hesitate to give us a call.

Best wishes,

Rated 5 out of 5 stars

New wooden Kitchen

Visited the Rigid Kitchen showroom and Dave talked us through all of the kitchen options, really helpful as there was a lot of choice! John the did a survey with Nathan the electrician and we finalised what we wanted and they were excellent to deal with. Just had the kitchen fitted by Spencer - amazing, every detail had been thought of, great communication and faultless service, he arranged all the subcontractors, who all arrived promptly, and all did a fantastic job. We needed quite a bit of electrical work done too and Nathan and Paul were also brilliant. The units are very good quality, we are so very pleased - overall I can’t recommend them highly enough and they were certainly the right company to go with.

15 February 2026
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you Louise for your lovely review. We are so pleased that you love your new kitchen and all the team were very helpful. Anything that you need going forward, please let us know. Best wishes

Rated 5 out of 5 stars

You’re in safe hands with Rigid Kitchens

Our kitchen is now 10 years old but still looks as good as new, often getting complimentary comments from friends and family. Rigid provide and fit quality kitchens and appliances for a good price, with almost unlimited choice, to suit every idea and pocket.
Our Franke sink developed an unusual fault and lifted slightly because an internal clip had failed after 10 years of use. I rang Rigid for advice and they called me back promptly - through their supplier relationship they were able to secure an exact replacement for us, all I had to pay was for removal of the old sink and fitting the new one. The fitter turned up on time, worked methodically and respectfully and did a top quality job - he even cleaned up and polished the old tap before refitting it.
It’s rare these days to get good old fashioned customer service.

12 February 2026
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you so much for your kind review! We are so happy that we could resolve this problem for you. Happy customers - happy us! Anything that you need going forward, please let us know. Best wishes

Rated 5 out of 5 stars

Highly recommend

I would Highly recommend Rigid Kitchens.
From the designing stage to finishing touches, nothing was too much trouble and John had some great suggestions which we are pleased we went with. Chris the fitter's workmanship was excellent... a perfectionist and a pleasure to work with, thanks Chris. The whole team were professional, friendly, knowledgable and excellent at what they do. Thanks guys for a great job!

10 February 2026
Unprompted review
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Reply from The Rigid Kitchen Company

Morning, thank you so much for your very kind review. We are so pleased to hear that you had a great experience with us. Anything that you need going forward, please give us a call. Best wishes.

Rated 5 out of 5 stars

Drawer unit alteration

We had the kitchen designed, supplied and fitted by Rigid some 18 months ago. Having used the kitchen in that time, we recently decided to change the configuration of one of the drawer units. We contacted Rigid for a quote which was duly sent, an order placed and recently supplied. They delivered and fitted the new drawer to their exacting standard. Overall, a great company, great team and we would highly recommend anyone who is looking at a new kitchen to contact them. Well done Rigid!

21 January 2026
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon, thank you so much for your kind review. It is very much appreciated. Anything that you need going forward, please do let us know. Best wishes,

Rated 5 out of 5 stars

Fabulous experience again with Rigid…

Fabulous experience again with Rigid Kitchen. We recently moved into a new home and were disappointed with the kitchen island and lack of storage. We asked John if he could completely redesign it whilst matching up with the existing units and quartz top. Nothing was ever too much trouble with excellent communication throughout. Andy did a superb and meticulous job of fitting and it is now the kitchen we have always wanted. Many thanks and we look forward to working with you again for the bedroom wardrobes.

6 February 2026
Unprompted review
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Reply from The Rigid Kitchen Company

Afternoon Mrs Horn, thank you for leaving us such a lovely review. We are so pleased that John and Andy gave you your dream kitchen. Anything that you need going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

A brilliant company

A brilliant company, from start to finish. John provided us with great support at the design and planning stage and Chris did a brilliant job with the installation. We're thrilled with our gorgeous new kitchen and would thoroughly recommend Rigid to others

15 October 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for the lovely review. We are pleased that you love your new kitchen. Please let me know if you require anything going forward. Best wishes

Rated 5 out of 5 stars

Dream Kitchen

Fantastic service from start to finish. John and his team have a wealth of knowledge and experience. After spending the last couple of years visiting quite a few kitchen fitting shops we were so close to signing up with a famous high street one, then a leaflet for Rigid came through our door. How lucky were we? We made an initial visit to have a look at the showroom, then John came to visit us and have a chat about what we were looking for. A few days later he invited us in to see what he'd come up with, needless to say we were not disappointed! There was no hard sell from John or his team and they supplied us with our design. When we did contact them to go ahead we were then assigned a fitter. We was really lucky to have been assigned Colin and Sam. Nothing was too much trouble, Colin has lots of experience and was always happy to advise us, also on hand to help us find other tradespeople. They made the whole process run seamlessly, they were meticulous and dedicated. They were even happy to take on some extra carpentry work for us, again to a very high standard!
All I can say is if you are thinking of visiting Rigid, then do, you certainly won't regret it!
A big thank you to John and all his team, Colin and Sam our fitters as we now have our dream kitchen😊

22 September 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your review - We really appreciate your kind words. We are so pleased you are happy. If you need anything going forward, please let us know. Best wishes, Anna

Rated 5 out of 5 stars

Excellent quality and workmanship

Lovely kitchen. Just what I wanted. Excellent quality. Never seen a workman so dedicated. Thank you Andy Cowmeadow.

17 November 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need going forward, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Excellent workmanship...

Very happy with the assistance in the design and layout. Fitting work was first class.

14 October 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Couldn’t ask for more!

From the start Rigid were really helpful, honest and made the process easy for us to choose a kitchen we love and will enjoy for years to come. Thank you!

22 September 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Kitchen installation

The team at Rigid were very professional and the entire process was very smooth. Would recommend!

21 November 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Excellent job

The team at Rigid did a great job in the design and delivery, we are vey happy with the finished result, special thanks to Andy who did an outstanding job in the installation.
Highly recommend the company.

25 November 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

I don’t usually leave reviews but selecting a new kitchen supplier is tough!

I don’t usually leave reviews, but Rigid Kitchens truly deserve one!

I needed a new kitchen without breaking the bank, and after looking at the usual big names and tradespeople, I was put off by poor designs, questionable quality, inflated costs, and pushy sales tactics.

Rigid were recommended by a family friend, and from the very first meeting the experience was in a different league. The design was excellent, the sales process friendly and pressure-free, and they offered a complete service including installation. The trades team were professional, everything was project managed from start to finish, and communication was spot on throughout.

No hidden costs, no nasty surprises, and their aftercare has also been great.

I would have no hesitation in recommending Rigid to friends and family.

1 August 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Delighted with the kitchen .

Delighted with the kitchen and the service provided and would totally recommend this company.
A special word of praise should go to the fitter Lee who was outstanding. Nothing was too
much for him, going above and beyond our expectations. His “can do attitude” and ability to problem solve was amazing.

28 July 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Superb quality and installation of our modern kitchen

The team from Rigid Kitchen Company were professional, efficient and extremely skilled. We have the kitchen of our dreams, super modern and very practical. The kitchen quality is superb and Spence, along with Lee, Paul, Nathan and Matt have fitted it to perfection. The customer service has been great throughout, listening and responding to our wants/needs. Thank you

8 September 2025
Unprompted review
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Reply from The Rigid Kitchen Company

Thank you for your kind review. Anything that you need, please let me know. Best wishes, Anna

Rated 5 out of 5 stars

Honest and professional

Honest, professional, no nonsense people. Knowledgeable and just deliver an excellent product at a very competitive price. No up-selling or hidden extras. Smooth dealings from inception to completion. Fitter they recommended equally brilliant, excellent workmanship, prompt, tidy and polite. Would recommend this company without hesitation

12 December 2024
Unprompted review
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Reply from The Rigid Kitchen Company

Morning Mr Bate, thank you so much for your very kind review. We are pleased to hear that you love your new kitchen. Anything that you need going forward, please let us know. Best wishes

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