Rinse Reviews 

935
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 262 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable pickup and delivery schedules, noting that the scheduling is seamless and valets are always punctual and courteous during handoffs. People frequently highlight the exceptional quality of the wash and care, mentioning that clothes consistently return fresh, impeccably clean, and neatly folded. However, some people mentioned facing occasional issues with service logistics, such as drivers struggling to locate their apartment buildings or encountering unexpected extra charges on their bills. Others also noted rare instances of missing laundry bags, damaged items, or clothes not being properly washed as expected during their overall experience.

What people talk about most

Service

People report high satisfaction with the laundry service, praising timely pickups, professional cleaning... See more

Quality

Users describe positive interactions with quality, noting that garments consistently return clean, fresh, and... See more

Product

Reviewers mention positive feedback about product, noting that laundry comes back consistently clean, fresh,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that pickup and delivery... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising the valets and drivers for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rinse is very good about doing my laundry! Pickup is efficient and so is delivery. My laundry is consistently clean and fresh. Rinse folds my bedsheets better than I do! Only occasionally there are... See more

Company replied

Rated 5 out of 5 stars

As someone who travels frequently for work, keeping up with laundry isn’t always easy. Rinse has been a huge help. Their pickup and delivery windows are reliable, the turnaround time is consistently f... See more

Company replied

Rated 5 out of 5 stars

Great help! Having the services of Rinse has made it possible for me to schedule times for pick-ups and deliveries when my illness has literally had me confined to bed. I am able to choose the kind... See more

Company replied

Rated 5 out of 5 stars

Highly recommended - I have the yearly Rinse Repeat subscription. App is easy to use and you can easily reschedule the pickup and dropoff dates that fit your needs. Clothing always comes back nicely f... See more

Company replied


Company details

  1. Laundry service
  2. also in
  3. Dry cleaner
  4. Laundry

Written by the company

Rinse picks up, professionally cleans, and hand delivers your clothes to your door. Our service is available 7 days a week, with deliveries always between 8pm and 10pm. We offer Wash & Fold, Dry Cleaning, Launder & Press, Hang Dry, and even Clothing Donation Pickup! To schedule a same-day pickup, visit Rinse.com, download the Rinse app, or simply text "Y" to 746-73 ("RINSE"). Your Rinse Valet will stop by between 8pm and 10pm with everything you need to get started, including your own personalized Rinse bags. If you have special requests or questions, you can reach our Customer Care Team via text (746-73) or email us at care@rinse.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

935 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(935)

235 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenience

Convenience, time consuming, the service is great they will pick up your laundry and wash/fold and deliver the l as Indy back to your home.

16 May 2026
Rinse logo

Reply from Rinse

Hello Mary! Thank you! We’re so glad you enjoy the convenience of our pickup and delivery service. We appreciate your support!

Rated 5 out of 5 stars

I like the convenience of it it is a…

I like the convenience of it it is a well respected company you do laundry well I can appreciate it very much thank you.

5 May 2026
Rinse logo

Reply from Rinse

Hi Jacqueline! Thank you for your kind words! We’re so glad you appreciate the convenience and quality of our service.

Rated 5 out of 5 stars

Professional on time clothes folded…

Professional on time clothes folded neatly and very clean!! Appreciate the rinse bag for all the clothes . I am 85 and so fortunate to have discovered Rinse. Tjhank you

15 May 2026
Rinse logo

Reply from Rinse

Hello Carolyn! Thank you so much for your kind words! We’re so happy to hear you’ve had a great experience with Rinse and that the service has been helpful for you. We truly appreciate your support!

Rated 5 out of 5 stars

I fell and broke both my arms

I fell and broke both my arms. Luckily I found this fantastic service! Phenomenal messaging and options for laundry, dry-clean, etc.

14 May 2026
Rinse logo

Reply from Rinse

Hello! Thank you so much for sharing this! We’re so glad we could help make things a little easier during your recovery. Wishing you a smooth and speedy healing process!

Rated 5 out of 5 stars

Great service

Great service. They were very informative and the clothes were folded nicely and cleaned well. I would use it more if it wasn’t so expensive. We only had to use it until we got our new dryer.

14 May 2026
Rinse logo

Reply from Rinse

Hi Kate! Thanks so much! We’re glad we could help and that you were happy with the service.

Rated 5 out of 5 stars

Always dependable and available

Always dependable and available! Sweet folks with helpful customer service in the rare case anything goes wrong.

17 May 2026
Rinse logo

Reply from Rinse

Hello Alex! Thank you so much! We really appreciate your kind words and are always happy to help.

Rated 2 out of 5 stars

Laundry is now $75.00 a bag full

Laundry is now $75.00 a bag full. Outrageous.

4 May 2026
Rinse logo

Reply from Rinse

Hi Diane- I can understand your disbelief at our new full bag pricing model and how it may have surprised you when we announced it, but I have great news that you might appreciate. I'll give you a call later today to explain. Looking forward to chatting with you.

Rated 5 out of 5 stars

San Francisco native here single bustling man

San Francisco native here. All I’m saying is if you want good service just be a little bit patient. There was an adjustment time where we were trying to figure out the system as to how you pick up and then receive your clothes at delivery. Of course there’s going to be a team behind this but once you figure out how many bags of clothing you need per month and how to use the app anti-order pick up and deliveries and of course the pricing then things go pretty smooth so there’s an adjustment period and a learning curve to me. It seems like a premium service and it is who else will wash your clothes. Imagine all the time that you save to get cleaned folded clothes, I got the Service a couple of months ago for my daughter who has three children and is a single mother and I am a single guy and the leopard that it added to both of our lives was well worth the expense living in the city where most places don’t have washing machines it can get kind of tedious, dragging your clothes all over town into a laundromat so it makes a lot of sense and for my daughter of course she has tons of clothes with three children so for some people it makes a lot of sense. I would say give it a chance, but if you do be patient iron out the protocols for me I’d say is a great service.

13 May 2026
Rinse logo

Reply from Rinse

Hello Hector! Thanks so much for giving us a chance and for sharing such thoughtful feedback. We really appreciate your patience during the learning curve, and we’re so glad the service has made life easier for both you and your daughter’s family.

Rated 5 out of 5 stars

Like clockwork

Like clockwork. My clothes come back within 24 hours cleaned and folded with options for hypoallergenic detergent and hang dry for delicates

9 May 2026
Unprompted review
Rinse logo

Reply from Rinse

Hi Vega! Thank you for the positive review!

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up, pick up was easy and drop off great. My clothes were well folded and smelled great!

5 May 2026
Rinse logo

Reply from Rinse

Hello! Thank you for the wonderful review! We're so happy the process was smooth from start to finish and that your clothes came back fresh and neatly folded. We appreciate your support!

Rated 5 out of 5 stars

Highly recommended

Highly recommended - I have the yearly Rinse Repeat subscription. App is easy to use and you can easily reschedule the pickup and dropoff dates that fit your needs. Clothing always comes back nicely folded / taken care of and thankfully no mishaps in the last 6 months I’ve been a Rinse customer. Customer service reps are also very prompt and helpful in case you have any questions.

4 May 2026
Rinse logo

Reply from Rinse

Hi Thuy! Thank you for the recommendation and for being a Rinse Repeat member! We’re so glad the app, flexible scheduling, and care for your clothes have made things easy, and we appreciate the kind words about our Care team too!

Rated 5 out of 5 stars

in a pinch!!

I was awaiting my new washer-dryer, and it was two weeks late! I also have 4 dogs, so you can imagine that I needed help! They were there, on time and quick! Everything came back folded nicely and smelling terrific!

24 November 2025
Rinse logo

Reply from Rinse

Hello! Thank you so much! We know waiting two extra weeks with 4 dogs was no joke, so we’re really glad we could help make things a little easier. Happy to hear everything came back fresh, folded, and smelling great!

Rated 5 out of 5 stars

Rinse is awesome

Rinse is awesome.
They doing an amazing job with cleaning. Everything is soft and clean. Delivery is on time and communication is great.

1 May 2026
Rinse logo

Reply from Rinse

Hello Rhonda! Thank you for the great review!

Rated 5 out of 5 stars

Excellent

Excellent, timely, and friendly.

29 April 2026
Rinse logo

Reply from Rinse

Hello Maggie! Thank you for the wonderful feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look