Riot Swim Reviews 42

Reply from Riot Swim

Apr 9, 2026

Hi Teresa,

Thank you for taking the time to share your feedback. We're really sorry this has been such a frustrating experience.

We want to reassure you that it’s never our intention to avoid returns or place blame on our customers. Every return is reviewed using the same condition guidelines so we can be fair and ensure all customers receive items in pristine condition. In this case, our team noted fabric snagging and thread damage along the seams of the Pico Top during inspection. For full transparency, we did include photos showing these areas.

We completely understand your concern, especially if you only tried the item on once. Your feedback about the material is important to us, and we’ll be sure to share it with our product team for review.

We’re really sorry again for the disappointment, and we appreciate you bringing this to our attention

-Team Riot

Reply from Riot Swim

Mar 19, 2026

Hi Candace,

We’re really sorry to hear this didn’t meet your expectations, that’s definitely not the experience we want for our customers. We appreciate you taking the time to share your feedback and will be sure to pass it along to our team.

Warmly,
Riot Swim Support Team

Reply from Riot Swim

Mar 3, 2026

Hi Kari,

We’re truly sorry to hear that you’re disappointed with your experience. That’s never the feeling we want anyone to have when purchasing from us.

We take the quality of our products very seriously. Our fabric is intentionally soft and delicate to achieve its signature feel, and proper care is important to maintain its condition. Care instructions are provided with each piece, including hand washing in cold water with mild soap, drying in the shade, and avoiding chlorine, oils, and rough surfaces, as these can cause pilling or fading over time.

We carefully review all concerns brought to us and respond in accordance with our policies. In this case, because the suit had been worn and washed, it fell outside of our return and replacement guidelines. We understand how frustrating that can feel, especially when expectations aren’t met.

Transparency is important to us, and we are continuously working to improve both our product experience and customer service.

We appreciate you taking the time to share your feedback.

— Riot Swim

Reply from Riot Swim

Mar 3, 2026

Hi Sophie,

Thank you so much for sharing this. We’re so happy to hear you had a great first experience with Riot and that the suit fit perfectly. It means a lot that you took the chance on us after eyeing the pieces for a while.

We’re excited for you to receive your Colt One Piece and hope you love it just as much. Thank you again for your support, and we’re so glad to have you in the Riot community!

— Riot Swim

Reply from Riot Swim

Jun 19, 2025

Hi Elma,

We’re so sorry to see your review and truly wish your experience had been more aligned with the service we aim to provide.

We’d like to kindly clarify a few things for full transparency. You initially reached out to us on a Friday morning. As stated in our store policies, our team is available Monday through Friday, and we ask for 24–48 hours to respond to all customer service inquiries. Because your message came in just before the weekend, our team responded promptly the following Monday — well within our stated timeframe — to let you know we were actively looking into your order.

Before we could complete the follow-up and provide a full update, we received another message from you requesting a refund. Out of respect for your request, we issued the full refund right away and sent confirmation to your email.

We completely understand how frustrating it can be when you’re unsure about an order status, but please know we are a legitimate company and take customer satisfaction seriously. We are real people behind the scenes who care deeply about our customers and do everything we can to make things right.

If you have any other questions or if there’s anything we can do to improve your experience, we’re more than happy to help.

Thank you,
The Riot Swim Team
contactus@riotswim.com
www.riotswim.com

Reply from Riot Swim

Jun 4, 2025

Hi Kristen,

Thank you for taking the time to share your feedback. We always want our customers to feel heard, and while we understand this experience has been frustrating, we’d like to offer full clarity on our process and where we stand.

After receiving your return, our team conducted a detailed inspection and found clear hygienic staining on the bottoms. While we understand you say the item was not worn, the condition in which it was returned indicates it was tried on and stained in the process. The hygiene liner was fully intact and had not been tampered with, confirming the stain did not come from the liner itself. We do not ship items in this condition, and we expect all returns to come back in the same pristine condition they were sent.

Because of the intimate nature of our products, we have a very strict return policy. Any item showing signs of wear or staining—even if it occurs during try-on—is ineligible for return. This policy is in place to maintain product integrity and prioritize the safety and comfort of all our customers.

To clarify a few points:

Return requests must be submitted within 7 days of delivery. Once submitted, they’re manually reviewed and approved within 48 business hours (excluding weekends and holidays).
Once received, returns are processed within 7 business days, again excluding weekends and holidays.
Whether a return is eligible for refund or store credit depends on the item’s condition and the timeframe in which the request was submitted.
We also want to note that while you mentioned initiating a chargeback, we will be submitting all documentation and photos to your bank, which clearly support our decision.

We understand this isn’t the resolution you were hoping for, and it’s never our intention to make anyone feel dismissed. That said, we stand by our policy and process and cannot make exceptions in cases like this.

If you have any other questions, we’re here to help.

Warmly,
The Riot Swim Team

Reply from Riot Swim

May 1, 2025

Hi there,

We're genuinely sorry to hear about your experience and appreciate the opportunity to clarify a few points.

At Riot Swim, we are very transparent with our policies, which are clearly outlined on our website and reviewed at checkout before an order is placed. Here’s how it works:

Sale Items: As with many brands, all items purchased during a sale or promotional period are considered final sale—this is noted on the product page, at checkout, and in our return policy. Final sale items are not eligible for return or exchange.
Full-Priced Items: For items purchased at full price, we offer a 7-day return window for a refund and 8–14 days for store credit, provided the item is unworn, undamaged, and in original condition.
Exceptions: If a return is requested outside of our standard window, we may still offer an exception, but a 20% restocking fee will apply. This is also clearly stated in our return policy.
Partial Refunds: We never “steal” money from our customers. If you received a reduced amount, it’s likely because a restocking fee applied due to a return made outside of the eligible timeframe or under an exception.
We absolutely want all of our customers to be satisfied, and when issues arise, we’re more than willing to work toward a fair resolution—as long as it aligns with our policy, which is in place to ensure consistency and quality for everyone.

We appreciate your feedback and hope this provides some clarity.

Best,
Riot Swim

Reply from Riot Swim

May 1, 2025

Hi Jessica,

Thank you for your feedback and for giving Riot Swim a try—we’re truly sorry to hear you were disappointed with your experience.

To clarify a few things on our end: returns are never accepted automatically. Each request is carefully reviewed by our team to ensure it meets our return eligibility guidelines. Your order was delivered on April 10th and your return was approved on the next business day after the weekend, April 14th. Our team does not operate over the weekend, which is why there may have been a slight delay in the approval process.

Regarding the store credit, all customers are given the option to select either a refund or store credit at the time of submitting the return. We don’t make that selection on your behalf—so if store credit was processed, it’s because that option was chosen during your return submission.

We also want to assure you that our size chart is accurate and our styles run true to size unless otherwise noted in the product description. That said, we completely understand how sizing can vary between brands, which is why we always recommend referencing our size chart and measuring carefully before purchase.

As for some of the other reviews, many refer to items returned in less-than-perfect condition, and we take these cases seriously to protect all of our customers. We do not accept items that show signs of wear or staining, and our inspection process is thorough and documented to maintain transparency and fairness.

We truly wish the timing had worked out differently for your honeymoon, and we understand how important that was to you. While we can’t change the past, we’re always here if you have any further questions or if there’s anything else we can do to support you in the future.

Warmly,
Riot Swim Support Team

Reply from Riot Swim

May 1, 2025

Hi Tiffany,

Thank you for taking the time to share your experience—we truly appreciate your feedback and the opportunity to clarify a few details.

Our policy does state that once an order has been placed, we’re unable to make changes or cancellations. However, we did our best to stop your order from being processed and communicated promptly via email. Unfortunately, our warehouse team had already fulfilled the order by the time your request came through.

It’s also important to note that the item you received was exactly what was submitted with your original order—we did not send a product you hadn’t selected. We completely understand how frustrating that can be if it wasn’t the item you ultimately intended to purchase, and we truly wish we could have intercepted it in time.

Regarding the return process, our system operates based on when a return is submitted through our Returns Portal. The option to receive a refund or store credit is determined at the time of submission, not after the return is processed, and is fully automated to keep everything accurate and fair for our customers. We always encourage using the portal directly to avoid delays.

In your case, your return was submitted and processed, and you were never denied the opportunity for a refund. We’re sorry for any confusion and absolutely want to make sure you feel taken care of.

If you have any other concerns or need further help, please don’t hesitate to reach back out. We truly value your support and are always here to assist.

Warmly,
Riot Swim Support Team

Reply from Riot Swim

May 1, 2025

Hi Alexandra,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and appreciate the opportunity to clarify a few important details.

Your order was placed on February 4 and delivered on February 20. At that time, we were in the process of transitioning to a new warehouse, and this brief fulfillment delay was clearly communicated both on our website and in follow-up emails to all customers. We understand how timing can be crucial and are sorry for any inconvenience that caused.

Regarding the return: when we received the items back, they were thoroughly inspected as part of our standard process. Unfortunately, our team found visible staining in the hygiene area of the swimsuits. In accordance with our return policy—which prioritizes hygiene and the safety of all our customers—we are unable to accept returns that show any signs of wear or damage. Photos documenting the issue were sent to you for full transparency.

We absolutely stand by our return policy and inspections, and we want to assure you that our team takes this process seriously and with care. That said, we know this likely wasn’t the experience you were hoping for, and we truly regret that it didn’t meet your expectations with Riot Swim. We’re always striving to provide our community with great service and transparency, and while we stand firmly by our return standards to ensure product integrity, we sincerely appreciate your feedback. It helps us continue to grow and improve.

If there’s anything further we can do to clarify or support you, please feel free to reach out directly to our customer care team at contactus@riotswim.com. We're always here to help.

Reply from Riot Swim

May 1, 2025

Hi Shrusti,

Thank you for taking the time to share your experience—we’re truly sorry it didn’t meet your expectations.

You ordered one of our Core suits in the Coconut color, which is designed with our signature second-skin feel. This material is intentionally lightweight and seamless to hug the body comfortably without digging in. We understand this may not be to everyone’s preference, but it's a design that many of our customers love for its comfort and minimal look.

Your return request was initially submitted through our portal under the reason “fit,” but your follow-up email mentioned that the item was “damaged.” Because of the discrepancy, our team reached out to clarify. We always want to ensure any actual damage is addressed thoroughly—not just for you, but for future customers as well. Once we confirmed the suit was not damaged but simply not your preference, we moved forward with a resolution.

While the return fell outside of our normal return window, we still approved a refund as a one-time courtesy. In line with our policy, this included a 20% restocking fee to cover the cost of processing and repackaging.

As for communication, our support line is text-only and not set up to receive phone calls—which is why no one was able to answer. Once we received your email, our team responded promptly and worked with you through every step.

We appreciate your feedback and are always looking to improve. While this may not have been the right fit this time, we still thank you for giving Riot Swim a try.

Best regards,
Riot Swim Support Team

Reply from Riot Swim

May 1, 2025

Hi Ella,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

We want to be transparent and reiterate that we take hygiene and product integrity very seriously. Every swimsuit is carefully inspected before it’s shipped and again upon return. We can confidently assure you that our team does not tamper with or deliberately alter hygiene liners on returned items. If a hygiene liner is missing, removed, or if there are any visible signs of wear or staining—even minimal or from the try-on process—we are unable to accept the return.

This standard is clearly outlined in our return policy and is in place to protect all customers. We also encourage customers to try on all swimwear over undergarments and avoid lotions, oils, or deodorants, as these can leave residue that disqualifies an item from being eligible for return.

That said, our team follows strict guidelines for inspecting all returned items and we document any ineligible returns with photos for transparency.

We’re always here to support our customers and want you to feel taken care of, even when we have to stand by our policy. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at contactus@riotswim.com.

Best regards,
Riot Swim Support Team

Reply from Riot Swim

Feb 26, 2025

Hi,

Thank you for your feedback. We completely understand how important it is to receive your order in a timely manner, and we want to provide some clarity regarding your experience.

After reviewing your order, we see that it was placed on February 12th, during our transition to a third-party logistics provider. To keep our customers informed, we announced our 7-10 business day processing delay on our website and in all order confirmation emails.

We resumed shipping orders on February 17th and processed them in the order they were received. Your order was shipped on Thursday, February 20th, and with expedited shipping, it was delivered on Monday, February 24th—which falls within the 2-business-day delivery window as promised.

We appreciate your patience during this transition and want to assure you that we fulfilled and shipped your order within the communicated timeframe. If there’s anything else we can assist with, please don’t hesitate to reach out. We truly appreciate your support!


Thank you,
Riot Swim Support Team

Reply from Riot Swim

Feb 26, 2025

Hi Sivona,

Wow—this truly means so much to us! 💛 We’re so grateful for your continued support over the years and for taking the time to share your experience. Our team works hard to provide high-quality pieces and great customer service, so hearing this really makes our day!

We appreciate you being a part of the Riot Swim community and can’t wait to continue bringing you pieces you love. If you ever need anything, we’re always here for you!

Thank you,
Riot Swim Support Team

Reply from Riot Swim

Feb 26, 2025

Hi Rhonda,

We wanted to reach out to clarify that we are Riot Swim, and we are not affiliated with Beach Riot in any way. It looks like this review may have been intended for a different company.

We kindly ask that you please remove this review and reach out to the correct brand for further assistance. If you have any questions regarding Riot Swim, we’re happy to help!


Thank you,
Riot Swim Support Team

Reply from Riot Swim

Nov 4, 2024

Hi Kaili,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion you’ve faced, and we understand how disappointing this situation must be.

At Riot Swim, we have policies in place to maintain the highest standards for all customers, which is why we inspect every return thoroughly. Our return review process is necessary to ensure that each item sent back meets our hygiene and quality standards before we issue a label. This extra step helps protect all of our customers by ensuring that all returned items are in their original, unworn condition.

Regarding your specific return, we understand your concern about the stain, and we regret any confusion this may have caused. Based on the inspection by our returns team, the item did not meet the return guidelines, which is why it was sent back to you. We do our best to share these guidelines clearly during the checkout process to help avoid any misunderstandings.

Thank you again for your feedback.
Riot Swim Support Team

Reply from Riot Swim

Oct 31, 2024

Hi Magical Queen,

Thank you for sharing your feedback. I’m truly sorry to hear that you’re unhappy with your experience. We strive to provide high-quality products and ensure that our return policy is clear and fair for both our customers and our business.

Our return policy is in place to protect all customers by maintaining the integrity and quality of the items we sell. We encourage customers to carefully review the sizing charts, product descriptions and return policy before purchasing, as we want everyone to have the best possible experience with our brand.
Thank you again for reaching out.

Riot Swim Support Team

Reply from Riot Swim

Oct 31, 2024

Hi Lia,
Thank you for taking the time to share your detailed feedback with us. We’re glad to hear that you love how the swimsuit looks on you, but we sincerely apologize for the issues you encountered, including the shipping delay and the design details that didn’t meet your expectations.

We are always striving to improve, and your input helps us address areas where we can do better.
We appreciate your support and hope to provide a better experience in the future.

Riot Swim Support Team

Reply from Riot Swim

Oct 31, 2024

Hi Meghan,

Thank you for taking the time to share your feedback. I’m sorry to hear that you weren’t satisfied with your recent purchase. We strive to provide high-quality swimwear that meets our customers' expectations, and it’s disappointing to know that this wasn’t the case for you.

Regarding our return policy, all sale items are marked as final sale before purchase, which is stated on our website and in the checkout process. This policy ensures transparency and allows us to offer discounts on select items. We always encourage our customers to review the product details, sizing guides, and return policies prior to purchasing to ensure satisfaction with their selections.

That said, we truly value your feedback and appreciate your honesty.

Thank you again for sharing your experience.
Riot Swim Support Team