Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more
I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more
Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more
Company details
- #5 of 23 best companies in Supermarket
- #5 of 12 best companies in Fruit and Vegetable Shop
- #11 of 39 best companies in Grocery delivery service
- #3 of 5 best companies in Organic farm
- #13 of 25 best companies in Organic Food Shop
- #2 of 4 best companies in Seasonal Goods Shop
Written by the company
The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.
Riverford Organic Farmers
Written by the company
- Fresh, Seasonal & 100% Organic
- We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
- Delivered for free from our farm to your door
- No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
- 80% Less Plastic
- On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging
Guaranteed Ethics
Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.
Contact info
Wash Farm, TQ11 0JU, Buckfastleigh, United Kingdom
- 01803 227227
- help@riverford.co.uk
- www.riverford.co.uk
4.7
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great organic veg box
Veg box is great value for money. Has widened the range of veg and recipes we've tried. Delivery is great and really convenient. Some minor issues with delivery at the start ironed out via a very responsive customer service. Also, good to know that our money is supporting local UK farmers and organic practises and the soil and wildlife as well as us.
22 March 2026
Great delivery and produce
23 June 2026
Some things stll work in Britain
I am forever grateful that Riverford exists. Absolutely love their food, delivery service and people!
2 July 2026
Unprompted review
This company is very disorganised
This company is very disorganised. I had a refund and asked for my membership to be cancelled. Today they have taken money from my bank. No one answers emails and the telephone involves holding the line for around an hour. Extremely dissatisfied
1 July 2026
Unprompted review
Reply from Riverford Organic Farmers
Hi Jill,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration.
We apologise that your membership cancellation was not completed as expected and that a payment was subsequently taken from your account. We also apologise that you have not yet received a response from us. While our team works hard to respond to emails as quickly as possible, we would normally expect to reply within three working days.
Please contact our Customer Support Team with your account details, and we'll investigate this matter and work to resolve it as quickly as possible. Our sincere apologies for the frustration caused.
Disappointment
Quality of the vegetables is not as good as we expected. The broccoli was already yellowish. the radishes went soft after two days.
The potatoes had little flavour and the lettuce was tough.
25 June 2026
Unprompted review
Reply from Riverford Organic Farmers
Hi Ruth,
Thanks for taking the time to share your thoughts regarding a recent order you received. We're sorry to hear that some of the produce arrived in poor condition, we certainly appreciate how dispapointing this might have been.
As you've not mentioned that the matter was reported to us in your review, we'd like to suggest that you reach out to us so we can look at the issues affecting the order, ensuring compensation is awarded for any unusable produce.
This also provides us with an opportunity to record data for produce issues, enabling us to track trends and respond quickly to any quality issues we may have been otherwise unaware of.
We hope this helps and we look forward to hearing from you soon.
Good quality produce
Good quality produce tasting better than supermarket. Delivery as informed.
21 June 2026
Great quality food
Great quality food . Everything is so fresh and tastes delicious. So easy to order and delivery is reliable . Lovely to be contributing to sustainable , consciously grown and produced food 🙏
23 June 2026
Good quality fresh veg.
Good quality fresh veg.
Easy to use website.
Delivered to my door.
All so easy
01/07/2026.
23 June 2026
The produce is fantastic
The produce is fantastic, the customer service is even better. I highly recommend Riverford! The app is so easy to navigate and the huge selection of boxes is excellent. Delivery drivers are so professional and considerate, A very happy customer!!
23 June 2026
Excellent quality produce
Excellent quality produce, very fresh and full of flavour. Simple to order and very efficient, early morning delivery.
23 June 2026
The produce is awesome and very tasty
22 June 2026
a good delivery service
a good delivery service, the veg doesnt keep as long as some other organic providers but it is tasty and I love the newsletters and recipes included in the box
1 July 2026
Unprompted review
The delivery is good and prompt
The delivery is good and prompt. The products are good too. But I dislike the fact that fruits promised are replaced in the last moment. Eg cherries, strawberries are replaced with peaches, nectarines.
22 June 2026
Reply from Riverford Organic Farmers
Good afternoon Anitha,
We appreciate your lovely feedback and we are so pleased to read that you are enjoying your Riverford deliveries.
Our sincere apologies that you have received some substitutions in either your fruit bag or boxes recently. We try really hard to stick to the original contents each week. However, sometimes this is unavoidable where we encounter widespread quality issues that result in produce being rejected, or where deliveries to us are delayed.
If you would prefer to avoid substitutions altogether, you can create your own box by selecting individual items. If any produce you've selected is not available at the time of packing, we will simply reimburse you rather than substituting the missing item.
We hope this helps, please do reach out to us if we can be of further assistance to you with any of the issues raised.
Just great tasting food
Just great tasting food! Simple as that. I look forward to unpacking my delivery each week - the carrots and potatoes are particularly delicious
29 June 2026
Unprompted review
DinaF
Riverford - an amazing company. Costumer service is excellent. The produce is great and all gets delivered on time . I love the fact that they work with so many UK suppliers. Well done ! Keep up the great work.
1 July 2026
Unprompted review
Fantastic fresh tasting vegetables all the time!
Fantastic fresh tasting vegetables all the time. I try to work my meals around the vegetables and get so upset if they get wasted! Really tasty organic produce without all the pesticides, and I usually by for 3-4 as it saves me shopping after work for the family. Definately recommend.
25 June 2026
Unprompted review
Great tasting Fruit & Veg!!
I love the fruit and veg from Riverford. I've been ordering from them for a month now. Everything tastes so much better than supermarket produce, and knowing it's actually safe to eat, has turned cooking and feeding my family into a joy again! Carrots taste fabulous -like carrots used to - my kids devour the tenderstem broccoli, the potatoes are full of flavour, and all the fruits we ordered were delicious.
30 June 2026
Unprompted review
Great updates regarding delivery
Great updates regarding delivery. Amazing organic produce, and great prices Highly recommend
28 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.