Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for guiding them through car purchases patiently and without employing any high-pressure sales tactics. Reviewers often note that the overall buying process is exceptionally smooth, efficient, and well-supported by clear communication and helpful advice from knowledgeable agents. However, some customers also noted frustrations regarding unreturned phone calls, poor service desk responses, and delays in fixing pre-existing vehicle issues after handover. A few reviewers experienced disappointing aftersales care, mentioning unfulfilled promises regarding missing items, incorrect checks, and a lack of support when problems arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful, friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and... See more

Product

Reviewers share mixed feedback about the product. While many customers are delighted with their new vehicles,... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a split in their experiences. On one... See more

User experience

People report high satisfaction with the overall user experience, describing it as straightforward, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more


Company details

  1. Car dealer
  2. Car service
  3. Used car dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(409)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

The experience at Riverside Volvo…

The experience at Riverside Volvo Wakefield was good because Ben the salesperson was very polite and professional and made us feel comfortable. The receptionist was very welcoming and made us refreshments which was lovely.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

My wife is a survivor of a near fatal…

My wife is a survivor of a near fatal road traffic accident. Safety is therefore paramount for both of us and Volvo lead the field in this regard. We found all the staff at Riverside very helpful but Nick Hunter was exceptionally kind as well as informative, being able to show deep empathy and understanding. If you have a disability or concerns regarding safety talk to Nick!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Richard Fisher

Excellent experience at Riverside Volvo Doncaster. From the moment we arrived, Faye made us feel very welcome with coffee and biscuits, creating a relaxed atmosphere.

Richard Fisher was outstanding throughout—professional, friendly, and never pushy, which made a refreshing change from other dealerships. He was incredibly helpful in guiding me through the process, answering all my questions, and ensuring everything ran smoothly.

When a few technical issues came up, Richard resolved them quickly and even helped me navigate the app for paperwork and ID verification. He went above and beyond by coming in on his day off to hand over the car.

It’s Richard’s professionalism, integrity, and genuine care that keep me returning to Riverside Volvo. I’m absolutely delighted with my new car—highly recommended!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, no pressure, just simple answers to my questions.
I also traded in a car which was in negative equity, but the dealership gave me a really good price and made the finances very simple.
Overall, an excellent buying experience.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Delivered what was promised

Delivered what was promised, a quality car at a decent price. The car had been looked after by the garage all its life, which gives some confidence rather than one from an auction. Polite and knowledgeable sales staff with everything prepared for the transfer.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service from Riverside SEAT…

Andy and the team at Riverside SEAT Hull were great from start to finish. Communication was great which is important as we were coming from 200 miles away to collect the car. We were even collected from the train station!

14 March 2026
Unprompted review

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