Riverside Motor Group Reviews 

409
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for guiding them through car purchases patiently and without employing any high-pressure sales tactics. Reviewers often note that the overall buying process is exceptionally smooth, efficient, and well-supported by clear communication and helpful advice from knowledgeable agents. However, some customers also noted frustrations regarding unreturned phone calls, poor service desk responses, and delays in fixing pre-existing vehicle issues after handover. A few reviewers experienced disappointing aftersales care, mentioning unfulfilled promises regarding missing items, incorrect checks, and a lack of support when problems arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful, friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and... See more

Product

Reviewers share mixed feedback about the product. While many customers are delighted with their new vehicles,... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a split in their experiences. On one... See more

User experience

People report high satisfaction with the overall user experience, describing it as straightforward, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a c... See more

Rated 5 out of 5 stars

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James cam... See more

Rated 5 out of 5 stars

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish —... See more

Rated 5 out of 5 stars

We are very happy with our recent car purchase from Riverside Volvo Wakefield. James Sharpe was absolutely amazing guiding us through the whole process step by step. James was very friendly, professio... See more


Company details

  1. Car dealer
  2. Car service
  3. Used car dealer

Information provided by various external sources

Award-winning Group of dealerships. Authorised Volvo, SEAT and Mitsubishi dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

409 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(409)

156 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car purchase

The whole process of purchasing my vehicle was handled in a friendly and professional way. All issue I had were corrected before the vehicle was handed over.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

After a mix-up with the original car I…

After a mix-up with the original car I was supposed to buy, I contacted Tom about a different car he had for sale. Tom quickly put me in touch with Craig, who has been fantastic from start to finish — keeping me fully informed with regular calls and videos throughout the whole process. Thanks to both of you, I’m absolutely delighted with the new car!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Our experience was made easier by Craig…

Our experience was made easier by Craig the agent who dealt witj us. We were kept up to date throughout the whole process. When we picked up the car he took time to run all the workings of the car. He even called us a couple of weeks after to see if everything was ok
Overal good experience and would recommend Riverside Volvo

24 December 2025
Unprompted review
Rated 2 out of 5 stars

Misled on car OTR price.

As my road fund licence renewal has just arrived, I now realise I was misled on car details and price when bought in December 2024. I was assured on more than one occasion that my vehicle would not be over the £40k threshold and I know now that it was due to her negligence that it was and I am having now to pay the additional £400 per year for the foreseeable future. Staff need to know what they are selling and not be flippant when dealing with customers.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I had my new Polestar delivered by…

I had my new Polestar delivered by Steve from Volvo Doncaster last week. What a lovely experience this was. Steve was punctual,polite and friendly. He also knew his stuff and thoroughly talked me through the car and its features. Thank you

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We had briefed Andy on what car we would be looking for in the future (this was a couple of months previous) and he said he'd keep an eye on cars coming in, when the Cupra Ateca came in he gave us a call and organised a visit and test drive. very clear on process and PCP finance etc.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect car

Perfect car, perfect package of warranty and service plan and perfect service from the sales team.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

James at Riverside was excellent throughout, initially we weren't ready for a new car but James was patient and gave us options including test driving different models, we put it on hold and James came back to us when new offers came around. We were offered a great deal and James helped with every step of the part ex, finance, options for additional packages and we drove away very happy with the choice we had made and the deal we had in place. Follow up is also excellent. Highly recommend

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Teamwork

Teamwork and service Dom and John and the team went above and beyond throughout the purchase process. Fully recomend the cars are ace as well
Thanks men

14 November 2025
Unprompted review

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