Website browsing was a breeze, shipping information provided was on point and sent often, it arrived very quickly, and the product is absolutely gorgeous. Only reason for one star taken away is pricin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Designs are beautiful and the quality of the garments is great. The only downside is that they’re definitely designed for tall/taller people than me, so it’s harder to envision how an item will look a... See more
Company replied
I never heard of rixo dresses before. With being petite i find it ploblem getting a nice outfit for a special occasion. I wasn't disappointed my dress is gorgeous, I've had so many compliments. It's s... See more
Company replied
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Company details
- #136 of 250 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication when needed an…
Good communication when needed an exchange
11 November 2025
Unprompted review
Reply from RIXO
Dear Daina,
Thank you so much for your review.
We’re so happy to hear that our team was able to provide clear and helpful communication when you needed an exchange. Your feedback means a lot, and we’re always here to make your experience as smooth as possible!
Kindest,
RIXO
Review of sample sale shop pop up
I recently attended the Rixo Sample Sale in London. The event was packed but the items for sale were excellent ranging from wedding dresses to underwear. What was exceptional was the pricing, so reasonable and also the staff, so helpful and generally delighted when a bargain was procured. Well done Rixo you show other retailers how it should be done.
20 November 2025
Unprompted review
Reply from RIXO
Dear Joan,
Thank you so much for your fantastic review!
We’re thrilled to hear that you enjoyed the RIXO Sample Sale in London. It’s wonderful to know you loved the variety of items and found the pricing so reasonable.
Our team will be delighted to hear your kind words about their helpfulness and enthusiasm! Creating a positive experience for our customers is something we truly care about.
Thank you again for your support and encouragement. We can’t wait to welcome you to our next event!
Kindest,
RIXO
Great store to purchase and use online
Great store to purchase and use online. I spent time understanding what I wanted and looking at the difference styles. Everyone was helpful and really knowledgeable about their products. I made two very beautiful purchases and I’m so pleased and excited to wear for years to come.
My only small note would be if you buy online you have to wait for the return to be processed before you can exchange for another size which can take up to 2 weeks and therefore the style was out of stock.
Can’t wait to be back as I have my eye on a coat
Thank you
10 November 2025
Unprompted review
Reply from RIXO
Dear Simon,
Thank you so much for your lovely review!
We’re thrilled to hear you enjoyed browsing our online store and that our team could help you find exactly what you wanted. It’s wonderful to know you’re happy with your purchases and excited to wear them for years to come!
We also appreciate your feedback about the returns process, we’re always looking for ways to make things smoother for our customers, and your note is really helpful.
We can’t wait to welcome you back soon, especially to help you find that coat you have your eye on!
Kindest,
RIXO
Beautiful pants
Beautiful pants, very comfortable.
Delivered quickly in attractive packaging.
1 December 2025
Unprompted review
Reply from RIXO
Thank you so much for taking the time to leave us a review. We’re so happy to hear that you love the pants and find them comfortable. It’s great to know your order arrived quickly and that you enjoyed the packaging too!
Kindest,
RIXO
Love the customer service and their….
Love the customer service and their dresses are beautiful and last very well,
2 December 2025
Unprompted review
Reply from RIXO
Dear Naomi,
Thank you so much for your lovely review. We're so happy to hear that you've had such a great experience with our customer service and that you're enjoying our dresses. Knowing they've lasted well and brought you joy truly means a lot to us!
We appreciate your support and can't wait to welcome you again!
Kindest,
RIXO
Poor service
I purchased a dress online but when I received it the zip was faulty. They offered me a refund but would not do an online exchange. Apparently exchanges can only be done in store and the dress is only available online! Not a good service in my opinion.
5 December 2025
Unprompted review
Reply from RIXO
Dear Deborah,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your disappointment; especially after receiving a dress with a faulty zip. That’s not the experience we want for our customers.
We completely understand your frustration regarding our current inability to offer online exchanges. As a small business with no external investment, bringing new systems live, especially something as complex and costly as online exchanges - requires significant planning and resources. That said, we absolutely recognise how important this service is, and it’s something we are actively prioritising for 2026. It will take time and careful effort for us to implement it properly, but it is very much on our roadmap.
For now, we’re able to offer exchanges in our stores, and our hope is to expand this to online customers in the future as we continue to grow. We truly appreciate your patience and understanding, and we’re sorry again for the inconvenience this caused. If there’s anything further we can help with, please do let us know.
Kindest,
RIXO
I never received my dress
I never received my dress. I don’t know where it is. Your customer service is awful. No one has helped me.
24 November 2025
Reply from RIXO
Dear Paula,
We’re so sorry to hear that your dress hasn’t arrived yet - we completely understand how upsetting and disappointing that must feel.
We want to reassure you that we have been supporting you both by phone and email, and we’re doing everything we can to help.
As we mentioned, our team is closed over the weekend, so we’re really sorry you weren’t able to reach us during those hours. Please rest assured that, just as promised, we’ve followed the proper procedure and contacted the courier to look into what’s happened with your delivery. As soon as we hear back from them, we’ll update you right away.
Thank you for your patience, and we’re truly sorry for the worry and inconvenience this has caused.
Kindest,
RIXO
I had a very bad customer service…
I had a very bad customer service experience. I was really shocked about the way I was treated today by the customer service advisor at Rixo. I was waiting for my orders to arrive for many days and they put the wrong address on my order so it was not delivered then when I was explaining this to the lady over the phone she canceled my second order. When I called for the third time they put the phone down on my and said we have nothing to do with you .. I’m really shocked is this a company of what .., I have not seen this attitude anywhere in the world they really need to work on their customer service skills or me as a customer I’m not willing to raid this attitude. As a company you need to apologise and accept your mistake not to blame it on delivery company or be rude to your customers
20 November 2025
Unprompted review
Reply from RIXO
Dear Sura,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel about your recent experience.
We fully understand how frustrating it can be when a delivery doesn’t arrive as quickly as hoped. Your order is still within our quoted 2–4 working day delivery timeframe, and as we mentioned during our communication, we were happy to reach out to Royal Mail on your behalf to investigate any potential delay.
We do, however, want to gently clarify that we care deeply about the wellbeing of our team. While we are always here to help, we do not tolerate abusive language, aggression, or offensive remarks towards our team. Our staff deserve to work in a safe and respectful environment, and unfortunately the behaviour we experienced during our call was not acceptable. For this reason, and in line with our policy, we made the decision to cancel your second order and issue a full refund.
We would never delete or interfere with genuine customer reviews, positive or negative. Honest feedback is truly important to us and helps us improve.
We really appreciate you taking the time to voice your concerns, and we hope that if you choose to shop with us again in the future, it will be under better circumstances.
Kindest,
RIXO
Even one star is a lot for you
Even one star is a lot for you. Very bad customer experience. I ordered one item more than 4 days ago and they put the wrong address on my parcel then blamed it on Royal Mail. When I called Royal Mail they said Rixo put the wrong address on my parcel even tho this is the second time they deliver to me. When I called the company spoke to a very rude lady when I called to explain every thing to her and he disappointed I was, she kept saying ok have a lovely day then they canceled my other order that I have with them. Not even willing to apologise or accept their mistake. I’m very shocked with their attitude and I think they do delete bad reviews and only make up good ones. I’m very shocked with them but this is my real experience. It’s my last time that I order anything from them if I don’t get my refund I will contact the financial ombudsman
25 November 2025
Unprompted review
Reply from RIXO
Dear Sura,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel about your recent experience.
We fully understand how frustrating it can be when a delivery doesn’t arrive as quickly as hoped. Your order is still within our quoted 2–4 working day delivery timeframe, and as we mentioned during our communication, we were happy to reach out to Royal Mail on your behalf to investigate any potential delay.
We do, however, want to gently clarify that we care deeply about the wellbeing of our team. While we are always here to help, we do not tolerate abusive language, aggression, or offensive remarks towards our team. Our staff deserve to work in a safe and respectful environment, and unfortunately the behaviour we experienced during our call was not acceptable. For this reason, and in line with our policy, we made the decision to cancel your second order and issue a full refund.
We would never delete or interfere with genuine customer reviews, positive or negative. Honest feedback is truly important to us and helps us improve.
We really appreciate you taking the time to voice your concerns, and we hope that if you choose to shop with us again in the future, it will be under better circumstances.
Kindest,
RIXO
I an sorry to write this review as I…
I an sorry to write this review as I love the blouse I have from Rixo, but I am very unhappy about the Rixo approach to marketing. I have tried to raise with them and the response has been unhelpful.
I received an email offering me a 25% discount on the whole site, without exceptions. The 'without exception' point was in bold. It was written as an email to me as a thank you for being a valued client from the directors. It looked different to the usual marketing emails. I have been looking at a dress in the archive section for some time. I put it in the basket and added the code and the discount was not applied. This is not unusual for sale items, but I went back to the email and there was not any small print or indication that the offer did not apply to sale items.
Feelings somewhat disgruntled at the lack of transparency, I sent an email to highlight the error in the email. I received a response which apologised if the email came across as misleading. This missed the point. It did not come across as misleading, it was misleading. Subsequent emails have used the same language, but have included a small print disclaimer. These emails do indeed come across as misleading. I don't think this is acceptable in a luxury brand. I liked Rixo becaused I believed it was ethical and moral. I find this behaviour to be deceiptful.
I responded to highlight my concern about the language used and received a not dissimilar response. It completely missed the point. To such an extent that I suspect it was written by AI. This could have been handled much better. My initial email was sent to advise that I thought a mistake had been made. A huge opportunity has been missed. I am now here writing a one star review because I feel I have not been heard. This is why customer service needs to be taken more seriously.
By contrast, I bought a phone charger from a national brand - they kept asking for a review, and I said I was disappointed it had not worked. It was only £30 and I did not give it a second thought. I was staggered to receive an email from the manufacturer asking me for more details as this is not what they expected. That is a complaint handled well.
Rixo great clothes but you are losing a customer due to a failure of responsible promotion.
21 November 2025
Unprompted review
Reply from RIXO
Dear Tanya,
Thank you so much for taking the time to share your thoughts with us. We're really sorry that our recent communications came across as misleading. We completely understand how frustrating that must have felt, especially when you were excited to shop with us. Please know this was never our intention, and we truly appreciate your honesty in pointing out where we fell short.
We’ve taken your feedback on board and will be passing it along to the wider team so it can be carefully considered in future campaigns. Clear, transparent communication is incredibly important to us, and we’re genuinely sorry that this experience didn’t reflect that.
Thank you again for sharing this - we truly value your feedback!
Kindest,
RIXO
Horrible customer service and…
Horrible customer service and unreasonable policies.
I ordered underwear online - unfortunately, the package took too long, and the underwear was no longer necessary. When the package arrived, I requested to return the unopened box that was shipped, and get a refund. They argued they couldn't accept it because of "hygiene reasons"- which doesn't make sense because the shipping box hasn't even been opened - if this was a real concern, then the product would be unhygienic already when served to the customer. Ridiculous.
Strikes me as just another company trying to make a sale without providing real value or service.
Don't buy from them
22 November 2025
Unprompted review
Reply from RIXO
Dear Julia,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you’ve come away feeling disappointed.
We completely understand how frustrating it can be when something you ordered is no longer needed by the time it arrives. For clarity, your order was placed on the 17th, shipped the following day, and delivered within the noted 2–4 working day window. Although the timing didn’t end up working out for you, the delivery itself was on schedule.
Regarding your return, we’re really sorry we couldn’t accept it. Our underwear returns policy is in place purely for hygiene and safety reasons, and we make sure it’s noted across our website including on the product page within the description and again in your order confirmation email. We absolutely understand that this isn’t the outcome you were hoping for, and we’re truly so sorry for any frustration this has caused.
We never want any customer to feel they haven’t received value or good service, and we genuinely appreciate you taking the time to share your experience.
We’re always here if there’s anything else we can support you with.
Kindest,
RIXO
Highly recommend Rixo
I would highly recommend Rixo. I’ve bought several investment pieces from them this year — including dresses, jackets, two blouses, and accessories, every item has exceeded my expectations. The quality is consistently outstanding, and the uniqueness of the designs really sets the brand apart. Rixo has become a go-to for beautiful, well-made pieces that feel truly special.
19 November 2025
Unprompted review
Reply from RIXO
Dear Jenny,
Thank you so much for your lovely review! We’re truly delighted to hear that your RIXO pieces have exceeded your expectations and that you’ve found so many special items you love. It means the world to us that you trust our quality and designs. We’re so grateful for your support and can’t wait to help you find more pieces you adore!
Kindest,
RIXO
Beautiful
Beautiful, timeless dresses. Gorgeous fit! Very happy with my purchases.
17 October 2025
Unprompted review
Reply from RIXO
Dear Lisa,
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your purchases and that you love the fit and timeless style of your dresses.
Kindest,
RIXO
I purchased my first dress from Rixo 9…
I purchased my first dress from Rixo 9 years ago and I still have it and wear it!
Since then I have purchased many more items including the lovely collaboration with Stripe and Stare underwear.
The shopping experience is first class with professional friendly staff always at hand to help.
Would always recommend the brand to friends and family of all ages ❤️
27 August 2025
Unprompted review
Reply from RIXO
Dear Jane,
Thank you so much for taking the time to leave a review. We’re so amazed to hear that your first RIXO dress is still a favourite after nine years, and that you’ve enjoyed many more pieces since!! It means a lot to know our team has made your shopping experience first class, and we’re so grateful for your recommendation to friends and family of all ages.
Your support truly means a lot to us, thank you so much for coming along the ride for the last nine years!
Kindest,
RIXO
Stylish and beautiful prints
Beautiful clothes. Excellent customer service, prompt and helpful with a return.
30 October 2025
Unprompted review
Reply from RIXO
Dear Angela,
Thank you for your lovely review. We’re so glad you’re enjoying our clothes and that our team could assist promptly and helpfully with your return. Your kind words mean a lot to us!
Kindest,
RIXO
Reply from RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review, it's truly appreciated!
Kindest,
RIXO
Great service & great clothing
Great service, great items of clothing. A RIXO customer for many years now and will continue to be!
30 August 2025
Unprompted review
Reply from RIXO
Dear Michelle,
Thank you so much for your kind review! We’re thrilled to hear that you’ve enjoyed both our service and our clothing over the years. We’re so grateful for your loyalty and truly appreciate the continued support over the years!
Kindest,
RIXO
The staff in your shop on Marleybone…
The staff in your shop on Marleybone high Street on a Sunday was so lovely. In fact whenever I come into your shops, your staff are very nice and helpful, polite and friendly.
2 November 2025
Unprompted review
Reply from RIXO
Dear Sharon,
Thank you for your review.
We’re so happy that our Marylebone High Street team made your visit so enjoyable, and it’s wonderful to know that our staff consistently make you feel welcome and supported. Your kind words mean a lot to us, and we can’t wait to welcome you back to the store soon!
Kindest,
RIXO
Everything I buy from Rixo I adore and…
Everything I buy from Rixo I adore and wear them a lot. Flattering and different but I also love that when you find a design that’s great on you it’s often repeated in different fabrics. Fab choice of sizes too. Very inclusive.
16 November 2025
Unprompted review
Reply from RIXO
Thank you so much for your wonderful review! We’re thrilled to hear that you love your RIXO pieces and that they make you feel confident and stylish. We’re also delighted that you appreciate our range of sizes and inclusive designs; it’s something we’re very proud of. We can’t wait to share more pieces you’ll adore!
Kindest,
RIXO
Gorgeous velvet top
I visited the Kings Road store and the team there were so helpful. I ended up ordering online so I could get the smaller size. The top arrived quickly and the fabric is such a lovely velvet, can’t wait to wear!
24 October 2025
Unprompted review
Reply from RIXO
Dear Kaz,
Thank you so much for your lovely review! We’re delighted to hear that our Kings Road team were helpful and that your velvet top arrived quickly. We hope you love wearing it this season!
Kindest,
RIXO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.