Great dresses but rubbish on the administration front. Next day delivery didn’t happen and then 2 dresses were sent out! Had to chase up the refund. Customer service response is inconsistent. Sometime... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely fell in love with the Clarice Chiffon Midi Dress (petite). The fit is impeccable. It hugs in all the right places and feels incredibly flattering and feminine. There’s a subtle vintage... See more
Company replied
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... See more
Company replied
I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black backg... See more
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Company details
- #146 of 258 best companies in Ladies' clothes shop
Written by the company
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Contact info
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, United Kingdom
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RIXO
Dear Emily,
Thank you so much for taking the time to leave us a review, it's truly appreciated!
Kindest,
RIXO
Great service & great clothing
Great service, great items of clothing. A RIXO customer for many years now and will continue to be!
30 August 2025
Unprompted review
Reply from RIXO
Dear Michelle,
Thank you so much for your kind review! We’re thrilled to hear that you’ve enjoyed both our service and our clothing over the years. We’re so grateful for your loyalty and truly appreciate the continued support over the years!
Kindest,
RIXO
The staff in your shop on Marleybone…
The staff in your shop on Marleybone high Street on a Sunday was so lovely. In fact whenever I come into your shops, your staff are very nice and helpful, polite and friendly.
2 November 2025
Unprompted review
Reply from RIXO
Dear Sharon,
Thank you for your review.
We’re so happy that our Marylebone High Street team made your visit so enjoyable, and it’s wonderful to know that our staff consistently make you feel welcome and supported. Your kind words mean a lot to us, and we can’t wait to welcome you back to the store soon!
Kindest,
RIXO
Everything I buy from Rixo I adore and…
Everything I buy from Rixo I adore and wear them a lot. Flattering and different but I also love that when you find a design that’s great on you it’s often repeated in different fabrics. Fab choice of sizes too. Very inclusive.
16 November 2025
Unprompted review
Reply from RIXO
Thank you so much for your wonderful review! We’re thrilled to hear that you love your RIXO pieces and that they make you feel confident and stylish. We’re also delighted that you appreciate our range of sizes and inclusive designs; it’s something we’re very proud of. We can’t wait to share more pieces you’ll adore!
Kindest,
RIXO
Gorgeous velvet top
I visited the Kings Road store and the team there were so helpful. I ended up ordering online so I could get the smaller size. The top arrived quickly and the fabric is such a lovely velvet, can’t wait to wear!
24 October 2025
Unprompted review
Reply from RIXO
Dear Kaz,
Thank you so much for your lovely review! We’re delighted to hear that our Kings Road team were helpful and that your velvet top arrived quickly. We hope you love wearing it this season!
Kindest,
RIXO
Beautiful dresses
Beautiful dress, high quality material and flattering cut. Prices reflect this but are reasonable in my opinion for the product. My experience was very straightforward and it was a treat to receive the dress I’d had my eye on in beautiful packaging. Would definitely buy again from RIXO.
16 August 2025
Unprompted review
Reply from RIXO
Dear Rachel,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your dress and appreciate the quality, fit, and packaging. It means a lot to know your shopping experience was straightforward and enjoyable. We can’t wait to welcome you back for your next RIXO purchase!
Kindest,
RIXO
Go to marylebone or carnaby st
I’ve visited a few of the locations- marylebone and Carnaby street are great. Neither are large but employees are very helpful and friendly. Kings rd has a much larger selection but employees in my experience haven’t been as friendly. I had to walk around to look for someone to help and then was made to feel as though they were doing me a favor when I asked for an item in my size. It wouldn’t deter me from shopping there but I would much prefer to go to one of the other locations
30 October 2025
Unprompted review
Reply from RIXO
Dear Alex,
Thank you for sharing your feedback. We’re glad to hear that your experiences at our Marylebone and Carnaby Street stores were positive and that our teams there were helpful and friendly. We’re really sorry to hear that your visit to Kings Road didn’t meet the same standard, this isn’t the experience we aim to provide.
Your comments will be shared with the team to ensure we improve our service. We truly appreciate your honesty and hope your visit does not deter you from shopping with us in the future as we truly would not want to lose your custom and strongly believe that your next in-store experience will match the exceptional standard of quality and care that we put into our designs.
Kindest,
RIXO
Excellent customer service and stunning dress!
The customer service I received was excellent. I was looking for a dress that was in their sale, the sales assistant rang around all stores to find the only one left in the size I needed. She also advised me perfectly as to what size would be best for me when thinking about the style and fit of the dress. The dress is beautiful, ‘Cyrus’ in teal and fitted perfectly. I look forward to wearing it next Spring/Summer.
11 August 2025
Unprompted review
Reply from RIXO
Thank you so much for your lovely review. We’re thrilled to hear that you received such attentive service and that our team went the extra mile to track down the last Cyrus dress in your size. It’s wonderful to know the sizing advice was helpful and that the teal Cyrus fits you perfectly. We hope you feel amazing in it next Spring/Summer!
Kindest,
RIXO
exceptional customer service
I had an issue with a garment, but the customer care was excellent. I bought the garment in store and the service was exceptional! Really appreciated their quick response
14 November 2025
Unprompted review
Reply from RIXO
Dear Rebecca,
Thank you so much for your kind review. We’re sorry you experienced an issue with your garment, but we’re delighted to hear that our team was able to resolve it quickly and that your in-store experience was exceptional. Your feedback means a lot to us, thank you for taking the time to share it!
Kindest,
RIXO
Beautiful shop on the King’s road .
Beautiful shop on the King’s road .
I love my Xmas dress, flattering and stylish .
Saving up for a coat now .Thanks girls 👧
24 September 2025
Unprompted review
Reply from RIXO
Dear Emma,
Thank you so much for your lovely review! We’re delighted you enjoyed your visit to our King’s Road shop and that you’re loving your Christmas dress! We’re excited to welcome you back when you’re ready for that coat. Thanks so much for the kind words!
Kindest,
RIXO
Absolutely adore my top
Absolutely adore my top. Adore all Rixo that I have and will always continue to shop. Fantastic service! Thank you Georgie
10 November 2025
Unprompted review
Reply from RIXO
Dear Georgie,
Thank you for the wonderful review! We’re so happy you love your top and truly appreciate your continued loyalty to RIXO.
Kindest,
RIXO
Rixo’s the star!…
We have bought many beautiful pieces from Rixo to use as costumes in a movie.. their designs are completely wearable for all ages and shapes. They are well made and really flattering.. we had so many enquiries and comments from everyone on the film as to where the Rixo pieces were from and could they buy them!
Whether it’s a wedding or just every day Rixo has something for you. Also the staff at Kings Rd are charming.. making the shopping experience a really pleasurable one- especially appreciated when one is shopping for work!
Other stores should take note!
Thank you Rixo
26 July 2025
Unprompted review
Reply from RIXO
Dear Charlotte,
Thank you so much for this incredible review! We’re truly honoured that RIXO pieces were chosen for your film’s costumes, and even more delighted to hear they worked beautifully across different ages and shapes. It means the world to know the designs were so well received on set - and that they sparked so many compliments and enquiries! We’re also thrilled that our Kings Road team helped make your shopping experience enjoyable, especially when shopping for work. Thank you for your kind words and continued support. We can’t wait to see where RIXO appears on screen next!
Kindest,
RIXO
First purchase from Rixo
First purchase from Rixo, and I am utterly delighted with my Adolsa gold cardigan! The design is intricate and luxurious and I can’t wait to wear it over the festive season…definitely a unique statement piece to treasure for years and a fair price in the sale! Very quick delivery and smooth purchase transaction. Now planning my next purchase..
8 October 2025
Unprompted review
Reply from RIXO
Dear Liliana,
Thank you so much for your wonderful review! We’re thrilled that your first RIXO purchase was such a delight. The Adolsa gold cardigan truly is a special piece, and we’re so happy to hear you love its intricate, luxurious design. We hope it brings plenty of sparkle to your festive season and beyond. Delighted the delivery and checkout were seamless too. We can’t wait to welcome you back for your next purchase!
Kindest,
RIXO
I bought my registry wedding dress at…
I bought my registry wedding dress at the Rixo store on kings road. The staff were so helpful and friendly. They gave me as much time as I needed and I asked for an opinion and got one which was also super useful. Because I work for the nhs and it was for my wedding they really kindly gave a discount too. It was such a fun and happy experience. The prints are just the best and the cut is so flattering, it will be a dress I’ll keep forever and I’ve still loved the shape of it when wearing during me pregnancy and post having two children.
15 August 2025
Unprompted review
Reply from RIXO
Thank you so much for sharing this beautiful review. We’re honoured that you chose RIXO for your registry wedding dress, and it’s wonderful to hear that our Kings Road team made the experience so special. We’re delighted that you felt supported, never rushed, and that the styling advice was genuinely helpful. It means a lot to know the dress has stayed with you through such meaningful chapters; pregnancy, motherhood, and beyond. Thank you for your incredible work with the NHS, and for letting us be part of your story. We hope the dress continues to bring you joy for many years to come.
Kindest,
RIXO
Gold necklace Sol plus the…
I bought the gold necklace Sol plus the earrings Anouk and I must say they were absolutely beautifully made, very good quality materials used and it is a joy to use them on any occasion. Delivery service was efficient and quick. Thank you!
28 August 2025
Unprompted review
Reply from RIXO
Dear Marta,
Thank you for sharing your experience. We’re thrilled that the Sol necklace and Anouk earrings met your expectations in both design and quality, and we’re pleased to hear your delivery went smoothly. We truly appreciate your kind words and your support.
Kindest,
RIXO
I recently bought a fab dress
I recently bought a fab dress - lovely soft fabric and really flattering shape. It was delivered quickly and sent in beautiful packaging. Slightly on the pricey side but got it in their sale - so think it was good value for money, maybe wouldn’t have been if bought at full price.
14 September 2025
Unprompted review
Reply from RIXO
Dear Katherine,
Thank you for taking the time to share your experience. We’re delighted that you love your dress and that the quality, packaging, and delivery met your expectations. We appreciate your comments on pricing and are pleased you found great value in our sale. We hope you love wearing your new piece.
Kindest,
RIXO
Fabulous brand, fit and products from Rixo
I have purchased many items over the last 5 or so years form Rixo both in store and online which I love! Dresses, skirts, blouses and jackets. I love the flattering fit, prints and easy to wear. Customer service has mostly always been good - from lovely helpful sales assistants to speedy delivery and prompt resolution of any issues. I think the quality and fit has improved over time since some earlier items the silk pulled at seams and tore sadly despite the right fit. It’s put me off silk dresses for a while but I have returned to them. Also one thing for me is I am short bodied and therefore sometimes the front is too low and shows too much cleavage or bra which I have to be careful about. But love the brand am a huge fan and am
In 50s but love that it can appeal to all ages
15 November 2025
Unprompted review
Reply from RIXO
Thank you so much for your thoughtful and detailed review.
We’re thrilled to hear that you’ve enjoyed so many RIXO pieces over the years. It’s wonderful to know that our team, both in-store and online, have been able to support you along the way.
We really appreciate your honest feedback about the silk pieces and the fit for shorter bodies; it’s so valuable to hear how we can keep improving our designs and quality. We’re delighted you’ve returned to our silk pieces, and that our brand continues to resonate with you at every stage of life.
Thank you for being such a loyal fan - we can’t wait to share many more styles with you!
Kindest,
RIXO
I’ve bought three Rixo dresses over the…
I’ve bought three Rixo dresses over the last few years and still absolutely love all of them, so much so that Rixo was the first place I looked for my civil ceremony outfit! I ordered the Emilia jumpsuit, after initially trying it on in the beautiful Kings Road shop. It came on time, was in lovely packaging, and was exactly as I had tried in-store.
Rixo has nailed what they do; I often spot their clothing on the streets and know immediately where it’s from. The shops are a joy to visit. And I get complimented whenever I wear their items.
Whenever I buy from Rixo, I know I’ll have that item for many years to come.
15 September 2025
Unprompted review
Reply from RIXO
Dear Maria,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your RIXO pieces have been such a special part of your wardrobe over the years, and that you chose us for such an important occasion like your civil ceremony! Congratulations!!!
We’re truly honoured to be part of such a special memory and occasion.
We're so pleased that the Emilia jumpsuit arrived just as you expected and that our Kings Road store made your visit enjoyable. We’re thrilled that our designs continue to bring you joy, confidence, and compliments wherever you go.
Thank you for your continued support and for being such a loyal RIXO fan; we can’t wait to share many more timeless pieces with you!
Kindest,
RIXO
In love with Rixo
In love with Rixo - I always have a great shopping experience, the quality is very high and if I do have to return anything, it’s straightforward and consumer-friendly :)
Thank you!
14 November 2025
Unprompted review
Reply from RIXO
Dear Alexandra,
Thank you so much for your review.
We’re thrilled to hear that you always enjoy shopping with RIXO and that our quality and returns process meet your expectations. Your support means so much to us, and we can’t wait to welcome you back for your next favourite piece!
Kindest,
RIXO
Such a beautiful timeless dress that I…
Such a beautiful timeless dress that I will cherish forever. Over the moon with this piece in my wardrobe.
22 October 2025
Unprompted review
Reply from RIXO
Dear Annie,
Thank you so much for your lovely review.
We’re delighted to hear that your new Rosamarie dress has found a special place in your wardrobe and that you’ll cherish it for years to come, that exactly what we strive for!
Kindest,
RIXO
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