Rlrecruit Reviews 

74
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and efficient in securing job placements quickly. Many people highlight the excellent service, noting the ease of the recruitment process and effective communication throughout. Reviewers are particularly impressed with the responsiveness and helpfulness of the team. However, some customers also noted significant issues with payment, reporting delays and difficulty receiving funds. A few other people also felt that communication was poor, experiencing unresponsiveness to calls and emails, and encountering less professional interactions.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the professionalism, support, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, support, and... See more

Payment

Consumers express significant dissatisfaction with the payment process, with many reporting issues such as... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the responsiveness and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a good company to work for because they make sure you are paid for the work you do regardless of performance. I faced a major adversary and they had to let me go. Roxy contacted me several tim... See more

Rated 5 out of 5 stars

RL recruit has been amazing since I was initially in contact with them. Great support and always on hand to help.

Rated 5 out of 5 stars

Worked with rl recruit for a number of years now,Roxy is absolutely amazing always helps out with everything and just a pleasure to work for I would highly recommend

Rated 5 out of 5 stars

Roxy is brilliant. I applied for a job via Indeed and got an immediate response from her explaining me everything about the role I was applying for. She quickly arranged for me an appointment with the... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

74 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(74)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

DECEPTIVE COMPANY

RL Recruit deceived me into making me think I had a temporary agency job with them. They promised me a permanent job for their client once I completed 12 weeks with them. That never happened.

RL Recruit hired me for the “Warehouse Operative” role. I signed a job contract and gave them my personal details.

I also gave the same personal details and banking details to their payroll company.

The deception is that they hired me for the role with their client, I turned up to the location of the job assignment, and was turned away because the client claimed they already had their agency worker turn up. The client told me that RL Recruit always do this. I had to leave the building as there was no need for me. I texted RL Recruit this information immediately, and they told me to go back to the building and tell them that I was the one chosen for the job. I went back and showed the client my text messages from RL Recruit and the client explained that unfortunately I could not work there because they could only accept the one name given by RL Recruit, and it was not mine.

So RL Recruit hired multiple people for this job and knowingly deceived me by telling me to fill out and sign a job contract and give their payroll company my banking details, knowing that my job never even existed, because it was already given to someone else!

The job itself is real and the other agency worker under RL Recruit was able to work for the client as far as I’m aware, because they were chosen for the job. So essentially, working for this agency is pot luck on if you will actually end up working for a client.

I gave RL Recruit 2 weeks to find me another job since I’m hired under their agency but they have ghosted me ever since the day I was turned away. It has been 2 weeks now of no communication.

This is such an unprofessional agency and they take no accountability for wasting people’s time. Please do not work for this agency. They are deceivers and will not accept blame for hiring multiple people for the same job, when there’s only room for one person to work for the client.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Applied through indeed and got a response right away. Started work the following week. Perfect service couldn’t be happier.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Warning!!!!

Started on a job as bricklayer Wednesday morning through RLrecruitment agency. I worked Wednesday, Thursday and Friday. That was until a phone call telling me stop, I only managed to get 2 hours in.
The following Friday I had been payed for one day. I’ve tried to contact and see what has happened. I’m told the contractor said I only did one day.
Usually stuff us Trades put up with and fobbed off like it’s our first rodeo.
Had radio silence from the agency since so no doubt they ain’t paying. I’m just lucky I didn’t start on the Monday otherwise they would of ripped me of for more than 10hours.
Fellow trades stay away these are just the usual cowboys we put up with.

Also on the Friday they had two labourers that turned up, sent one home on the spot, waste of fuel and getting out of bed for the lad so they ain’t exactly organised and the other likely didn’t get paid.

Avoid avoid avoid

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Will absolutely waste your time

Will absolutely waste your time. Contact you but never reply, don't answer phone calls, so many other agencies who actually respect your time, RL recruit don't, don't go near them!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

LAST REVIEW REMOVED - DO NOT WORK FOR THIS GIRL

WORST WEEK OF MY LIFE
So, where do I begin…
Roxy contacted me on indeed last year asking me to work for her in the office as a senior recruitment consultant. She was offering the right money so I thought I’d go for it.
A few days later she started to text me and call me all the time, spending hours with me on the phone which was strange but I just thought she is moving the business to Manchester she just wants to make friends.
I started my first day on the 11th of September and here is a list of what Roxy did or didn’t do in the few days I was there.

- did not provide any training whatsoever.
- compared me to other staff saying they were doing better than me.
- lied about people trying to contact me
- lied saying she was listening to calls I had made ( calls were never recorded )
- said I was ignoring the phone and wasn’t doing my job properly ( the phone never rang )
- invited other staff member on trip to London and said I couldn’t go because I hadn’t made her any money yet.
- sending me texts saying she is going to lower my salary.
- refusing to give me a wage slip or p45
- refusing to pay me on the date she said was the payday.
- having a go at me saying she couldn’t get hold of me on a weekend and that I should have been working ( the working days are mon - fri and I had only been in the business 3 days )
- talking to me like I’m a child
- having a go at me for checking my phone in the office for a split second when my 75 year old father was in the hospital.
- approved a pre booked holiday then told me I needed to get an early flight home.

This was only a handful of things I could think of, but it was the worst 7 days of my life. Roxy is attempting to set up a business but she is treating her staff terribly, there is no HR, no trainer, no compliance, nothing just her trying to get people to make her money. I cannot warn you enough please do not do it.!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

First time using RL recruit

First time using RL recruit
Got back to me really quick to me once I applied and checked in several times a day to see how my interview and induction went. Great team and very organised… when thy say theylll Sen you a email or link its usually there before end of phone call ⭐ ⭐⭐⭐⭐

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Rl recruit are amazing to work for

Worked with rl recruit for a number of years now,Roxy is absolutely amazing always helps out with everything and just a pleasure to work for I would highly recommend

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Look elsewhere

If I could give this a zero rating I would ! Absolutely wished I would have read the reviews on this agency before applying, communication is absolutely appalling, called before Christmas to register with this company and applied directly with the company and then again on indeed several calls to ‘Francis’ only to be ignored for any updates simplest of things working in a customer service role is ‘COMMUNICATION’ …… let’s see if we get a response

12 January 2026
Unprompted review
Rlrecruit logo

Reply from Rlrecruit

Hello, you have the wrong agency. We do not have anyone called Francis and have never spoken with you.

Rated 1 out of 5 stars

Cancelled work and not told

Cancelled but not told
Applied for a job on indeed, Roxy contacts me, do all the application and sorts a job out. Dont hear anything for a few days and ask if still going ahead as I have another job offer, she replies definitely is. So I turn up 6am Monday to wait and be told I was cancelled Friday. Manager showed me the text, that Roxy is on holiday in Thailand.
Know where this agencies priorities lay. Wasted drive, deisel, time and cancelled a definate job elsewhere. Not happy.
Now Roxy calling me staing im to blame, office calling saying if I dont take down the review im blacklisted. Seems the other negative reviews fall in line with what has happened to me. Dont use these unless you wish to waste your time.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Only started working for RL Recruit on…Monday 10th

Only started working for RL Recruit on Monday to Friday and there previous reviews as right as was promised £18.00 per hour and 10 hours per day guaranteed as got payed today and was only only payed £16.00 per hour and no 10 hours per day a joke as will not answer my calls do very unprofessional recruitment agency stay away they lie as just to get you in so bad will be taking them to small claims court. STAY AWAY YOU HAVE BEEN WORNED.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

“Agency” 🤣

I got a message 1 day before start date asking to start next day. I arrived the next day to find out two of us had been booked for the shift and the other guy was late and turned away as company only needed 1, He had payed for uber there and was turned away. I felt awful for the guy (this could have been me who wasted my time) I had to chase Roxy and payroll every Friday to make sure I was being payed. The only time I ever spoke to her on the phone was the day she asked me to work, she never picked up my calls, she has just messaged me on a Sunday morning asking if I could leave a review as the reviews on here are “fake” I’ve had an awful experience and some others have clearly had similar issues. It got so bad that I had to chase my pay whilst I was on holiday, and Roxy would not pick up the phone. Very unprofessional and very poor communication. I left the “agency” last week and didn’t inform them as I was worried they wouldn’t pay me what they owe.

9 November 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Applied for a job through indeed and got a response straight away. Roxy was very open and clear about job roles and made the experience great. Promote and efficient in get information across

5 November 2025
Unprompted review

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