Roadmateuk Reviews 

269
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff arrived promptly at the roadside, diagnosing flat tyres and completing replacements efficiently. People warmly appreciate the polite and professional attitude of the technicians, who frequently got them safely back on the road very quickly. However, some people mentioned issues regarding unexpected costs, long waiting times, and communication delays during roadside assistance. A few other people also felt that the pricing for replacement tyres was significantly higher than initially anticipated. Customers also frequently noted instances where support representatives were entirely unresponsive or difficult to reach when unexpected problems arose afterwards.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a stark divide in customer experiences.... See more

Staff

Customers had ambiguous experiences with staff, as opinions on their professionalism varied widely. While... See more

Price

People report negative experiences with price, describing the service as an exceptionally expensive emergency... See more

Response time

Consumers find response time to be ambiguous, as experiences vary significantly among reviewers. While many... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications, noting that while some consumers received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick response and kept me informed of timescales etc. There was a “breakdown on communication” - their words - when the attending engineers arrived said the tyre was different to what I said. I had s... See more

Rated 4 out of 5 stars

Responded quickly to initial contact, came out to our house quickly and changed the tyre. My only negative comment would be that it felt like we were upsold on a new tyre when a puncture repair could... See more

Rated 4 out of 5 stars

Found the company online as I had a busted tyre due to a pothole. I needed to get home as I had two young children in the car. The person I spoke to was helpful and they had someone with me in about a... See more

Rated 4 out of 5 stars

Decent company from what i can see, I think relatively fast response but I have never needed a tyre repaired at the side of the road, the guys they used were nice and seemed to know the job, can't com... See more


Company details


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3.7

Average

TrustScore 3.5 out of 5

269 reviews

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3.7

All reviews

(269)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent, fast, good price


I recently used Road Mate UK for an emergency tyre replacement on a Sunday afternoon, and I was thoroughly impressed with their service. Despite it being a weekend, they arrived within 90 minutes and had my tyre replaced in just 15 minutes. The technician was efficient and professional, and the pricing was very reasonable, especially considering the quick response and the convenience of having the job done on a Sunday. I highly recommend Road Mate UK for anyone in need of fast, reliable, and affordable tyre services!

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Top stuff!

Was a little late getting to me but updated me every ten mins (30mins later than said) 2 tyres washed out after cracking a curb avoiding some donut. Repair was done quickly, bloke was sound. Top stuff!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience with these guys after a stressful tyre blow out this morning! I messaged them on WhatsApp and got an instant reply. They had someone out to me within the hour, the fitter was professional and polite and I was back on the road quickly!

3 October 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

If I could give this company 0 I would. AVOID. Aggressive rude fitter. Wanted paying direct in to personal account. Very threatening. Turned up to take tyre back. No payment link sent from Road Mate, for a couple of hours, during that time fitter was getting more and more aggressive and threatening. Still no official invoice after 4 days and multiple requests. All fitters are contractors.

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Should be zero stars

Got a flat tyre and rang this company, they assured me they'd have someone out to help, within 30-45 minutes. 4 hours later I was still waiting, they were happy to take my deposit but after an hour they would no longer take my calls and completely ignored me. When the tyre fitter finally got in touch it turned out they'd been given the wrong address and the wrong tyre size. Roadmate are incompetent, misleading and totally unprofessional.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

It’s the second time they rescued me…

It’s the second time they rescued me when I got stranded. This time in Coventry and on Sunday evening (was not putting my hopes high… however…) Very quick response and I was back on the road with a new tyre 1 hour later. The guy even shared his location so I could track his progress. Excellent emergency service! 🛞 🚨

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Fixed within an hour on Sunday!

I was worried about trying to get a flat tyre replaced on a Sunday as had a busy day planned and needed it for work and nursery drop off the next day! Local Kwikfit could only do it on Monday. Found Road Mate and messaged on WhatsApp at 830am. Within the hour, I had a new tyre fitted! So grateful for the quick and honest service. Thank you!

22 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY!!!

AVOID THIS COMPANY!!! Cost £210 for a basic new tyre, that took 3 hrs to be fitted.

Took £60 fee to book the relevant new tyre in, informed me that it would be 1 - 1.25hrs, this turned into 2hrs then 2.5 and then 3 hrs!!!

Very rude man on the phone who put the phone down on me when I was ringing to check what was going on!!

Unprofessional, poor communication and a nasty and rude man taking their calls.

21 September 2024
Unprompted review
Rated 1 out of 5 stars

4 hrs 45 min waiting

Called 5pm, their website says 45-60 minutes. They didn't arrive until 9.45pm!

I actually thought it was a scam. When the driver finally turned up 4 hours and 45 minutes later, he said he had only just been given the job and was 40 minutes away!!! Call centre kept giving loads of excuses none of which were true. They had an argument with the driver about whose responsibility it was to phone me while I was on the phone to them. I would only use a local company with whom I had direct contact with next time.

17 September 2024
Unprompted review
Rated 4 out of 5 stars

Longer wait than anticipated, but the job got done

They told me 40-55 minutes, but it ended up being 2 hours because the driver was ages away when he called me. They should actually communicate with the drivers before advising on timescales like that. Otherwise, the mechanic was quick and had everything that was needed to replace my tyre.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Poor communication, they state that they can get support out to you within an hour and ended up taking 4 hours. Misquoted the cost, didn't communicate with the company that ended up changing out tyre so paid more than the initial quote and then was gaslit by Sarah who asked my why I paid that much knowing full well I had been stranded in the middle of the road for the last 4 hours. Would not recommend AT ALL.

15 September 2024
Unprompted review

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