Road Runner Sports Reviews 

Been ordering online and once in person since 2020 after an ankle break rehab. Always quick delivery, and a couple times when I ordered a new brand (OC) that sized differently than my other sneakers I had to do an exchange, no hassle. I found their outlet store (online) has excellent deals and I also did the VIP membership, so I get further discounts and points. I have ordered: Hoka's, Brooks, Asics's and OC. Always feel like I walk away with a good deal. Also have had questions on my VIP membership and have called in and gotten helpful staff support. I even turned my physical therapist onto this store.

Avoid this company like the plague.

Placed an order that should’ve been fully covered by my rewards points. Then got an email confirmation of the order only to find out it did not apply any of my rewards points and charged my card for the entire transaction. Waited on hold for 40 mins only for someone to tell me that it was definitely a mistake but they could not refund the charges until I had received shipping confirmation and a tracking number, and that I would
need to call back then. In hindsight I should’ve just demanded they do a refund right then while I had them on the phone. Called back the following day with tracking info and waited another 30 mins only for the call to get disconnected and agent did not call back even though they had my contact info. Called back and waited another 40 mins only for the agent to tell me that the agent I had spoken to the day before was incorrect about the policy and that I actually needed to call back once I actually received the item. I informed her I was not going to go through this ridiculous process another time and that I would like to speak to a supervisor about refunding the charges now. Waited on hold for another 12 mins only for the same agent (not the supervisor) to come back on and tell me they would refund the charges. She also tried to tell me she could not send me email confirmation of the refunded charges. So I asked to speak to the supervisor again. Then magically she was able to send me email confirmation of the charges. Imagine that!

Overall, I would never consider ordering anything from this company again…not even if it was free. What a terrible experience.

RoadRunner Sports website makes it easy to find the shoes your looking for and to place orders online.

Items came as described. Shipped and received items fast. Great company to do business with.

Deceptive and confusing business model with the memberships and everything. I've also spent a lot of time on the phone trying to cancel. Good product selection, but the company has made some wrong turns on my opinion.

I ordered a very specific shoe that I wanted that they had stock of. HOKA Clifton 9. The item arrived in a timely manner and was exactly what I wanted and is working out great!

Awful experience shopping with them and customer service from in store to online. Store clerk couldn’t even place the right order and the company doesn’t do refunds so you’re stuck with a gift card on a brand that you don’t want to spend money on.

Ship wrong product then bill for return shipping. Wait times to resolve there errors is poor. Knowledge of service reps is low on how to handle pre order items. Cancel orders without sending emails or updating account page. One order lasted several weeks and still no shoes or complete resolution.

After the website upgrade the checkout sections was always erroring out for me. I have close close the website and re launch again to step through the checkout process while redeeming the vip rewards

I have been ordering from RRS since the 1990's and was a VIP member. My last order (of $140) was shipped incorrectly after they had "upgraded" their computer systems. They were not willing to correct the issue to my satisfaction. So after 30 years, I will no longer support this company.

Easy to order online. When you need assistance, the call back system works well and the representatives are helpful. Shoes arrive on time as promised. The VIP membership is worth the cost.

The rewards program is great, packages usually arrive faster than expected, and prices/selection are good.

I ordered shoes for my husband online, based on previous in house experience. I got the shoes in a very timely manner and they fit perfectly!

I have been ordering from Road Runner Sports for 20+ years without any issues. My shoes have always arrived in a timely manner.

I have purchased from RRS for many years, and the selection, service, and support are always great.

I used to shop at the Newbury Park store and they were wonderful. That was 5 years ago. I have in the last two months referred three people over there. They have all tried calling the store day after day after day. They do not answer their phones. I even tried to call their customer service and was told a 20 minute wait. 10 minutes after holding it still said a 20 minute wait. What has happened to this store?? no more referrals to them. Wont buy on line from them either knowing you cant talk with them when you need help!

I've been a customer of RRS for more than 25 years and have ordered dozens of pairs of running shoes, clothing, etc. during that time. Service, qualify, timeliness and pricing has always been outstanding.

Product availability was great! The website was easy to use and shipping was delivered within promised window. Will definitely buy from here again!

Buyer Beware – Disappointing Experience with Road Runner Sports Online

I ordered a new pair of shoes from Road Runner Sports’ online store about a week ago, expecting a brand-new item as advertised. Unfortunately, what I received was far from that. The shoes arrived with visible wear on the soles, stains on the upper fabric, and shoelaces already installed, indicating they had been previously worn or handled inappropriately.

I promptly contacted customer service and spoke with a representative named Rick, who was courteous and professional. After reviewing the photos I emailed, he acknowledged the issue and agreed that this was not how new merchandise should be sent out. While I do appreciate their willingness to replace the shoes, when I asked what would be done to address the inconvenience and disappointment, I was told nothing further would be offered.

In my view, sending out used or damaged shoes while advertising them as new raises serious concerns about quality control and customer care. Mistakes can happen—but how a company handles those mistakes matters. Based on my experience, I cannot in good faith recommend shopping with Road Runner Sports online.

I share this review to help other consumers make informed choices. Proceed with caution.

To start we waited where we were told to sign in and after about 15 they took our name and VIP information. We then waited about another 20 minutes when they called someone before us who arrived 10 minutes after us. I complained and we finally got service. The kid that waited on us was nice but had very limited knowledge. We told him what type of sneakers we needed and there were barely any choices. I wound up getting the exact same sneakers I have and my husband had to order his because there was no stock. In essence we could have just done this all on line instead of being aggravated for an hour and a half.