Roamingmood Reviews 

324
•
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I worked with Lenny and found him to be extremely knowledgeable and courteous about my requirement. I had a complicated itinerary and he patiently worked with me to find the best fare and flight con... See more

Rated 5 out of 5 stars

I called Roamingmud to cancel my flight due to family health emergency and I had chance to speak with Ben about situation that I am in. He was amazing and professional understood situation that my fam... See more

Rated 5 out of 5 stars

My experience was great, Jerry ext 406 was fantastic with helping me finding the perfect ticket for my trip, he stayed within budget like I asked and im very happy with the results I received. Your c... See more

Rated 5 out of 5 stars

The operator that worked with me was very helpful. I really appreciate his efforts. I almost canceled my trips due to the confusion and pricing but he took on the headache and make sure I was able to... See more

Company details

  1. Travel agent

Written by the company

Welcome to the Roamingmood‚ we are a leading online travel agency specializing in providing you with the very best, bargain priced flights and holidays to destinations all over the world. Best Price Guarantee Active Customer Service Secure Booking Process Within 12 Hours Cancellation Policy


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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4.5

All reviews

(324)

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Rated 1 out of 5 stars

Have fun in jail

If I could give a 0 rating, I would. You dick heads never once mentioned my ticket bring nonrefundable. I'm canceling 10 days in advance. My lawyer is already looking into your fraud of a company (according to online, you operate out if an African hair design studio, next door to a tattoo parlor in the Bronx. According to the BBB, you don't even exist. You are a fraud & I will destroy the lives of everyone involved in your scam!

9 July 2022
Unprompted review
Roamingmood logo

Reply from Roamingmood

Dear Jake,

Your experience is of utmost importance to us and we regret your experience wasn't seamless.

We have located your reservation details based on the information you provided .After reviewing your Booking :
1. We Booked tickets for you on June 05th 2022 with your consent thru email authorization. E tickets was sent to you on June 06th 2022 and you requested to cancel the booking on 08th July .So your accusation of us being a Fraud is baseless as E tickets was sent and your tickets are all Good to travel.
2. As a Travel company we are bound to cancellation/Change policy of airlines .Email was sent to you on 08th Jul to read cancellation policies for the ticket which you have purchased.
3. As per your conversation with one of our supervisor on Jul 08th. You have been advised that your tickets are good for E Credit with the airlines which you can use for next 2 years.

We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at Support@roamingmood.com anytime.

Regards,
Roamingmood

Rated 5 out of 5 stars

Great service. Highly Recommend!!

Ben was great! He helped me find an international ticket for half of other websites saving me hundreds of dollars. I was skeptical at first but there were zero issues. Highly Recommend!

3 July 2022
Unprompted review
Rated 5 out of 5 stars

TOM :

TOM was extremely helpful in that once I made my reservation for one price and then the price doubled, he was able to work with me diligently until the price was only $35 more than expected. He was very professional, compassionate and thorough in making sure I was getting the best service possible. These days it is hard to find exceptional customer service that cares more about the client than trying to make a buck. Keep up the good work.

2 July 2022
Unprompted review
Rated 5 out of 5 stars

Steve

Steve was very helpful. He provided a very efficient service. Consistently asked if I needed anything else and accommodated me. He helped me book two flights instead of one. I appreciate Steve for his tremendous work, I'll be calling again soon to book again!

2 July 2022
Unprompted review
Rated 5 out of 5 stars

the booking of my ticket did not work

the booking of my ticket did not work. Tom was incredibly friendly and did everything in his power to help me find another cheap alternative on the day I needed it. He was very reassuring and gave me enough time to decide and didn't pressure me. so I could take care of it in peace. I felt in good hands!

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Purchased tickets and was told that the…

Purchased tickets and was told that the price was not available 2 hours later. I was then offered a 500% price increase option. Roamingmood.com has a very low trust score which indicates that there is a strong likelihood the website is a scam. Be very careful when using.

30 June 2022
Unprompted review
Roamingmood logo

Reply from Roamingmood

Dear Andrew,

Your experience is of utmost importance to us and we regret our experience wasn't seamless.

We have located your reservation details based on the information you provided and will be glad to assist you with your request. We intended to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and along with Voicemail we have sent an email as well to contact us .

We intend to get your queries/dissatisfaction resolved. Hence we request you to reply to contact our customer support line or write to them at Support@roamingmood.com anytime.

Regards,
Roamingmood

Rated 5 out of 5 stars

Lenny provided exceptional customer…

Lenny provided exceptional customer service booking flights from LA to Hawaii for my entire family (two of whom are minors).
With a great deal of patience and kind consideration, he then had to separate our itineraries, modify dates and rebook two of our tickets to due an illness in our family.
Lenny was truly fantastic and made the necessary flight changes immediately.
He worked diligently to seek the best prices and secured great deals for us.
Throughout the entire process, Lenny was professional, polite and went above and beyond to ease our entire travel experience.
I highly recommend using Roamingmood and requesting Lenny when booking your travel!

25 June 2022
Unprompted review

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