I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a wonderful company. I travel frequently, usually internationally, as a guest lecturer on cruise ships, and the Travel Pro policy is affordable and provides good coverage. In the years I've be... See more
Company replied
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... See more
Company replied
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I w... See more
Company replied
Company details
About Arch RoamRight
Written by the company
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, United States
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was easy
The process was easy. I had a question and sent a email. Megan was very helpful in answering my question and helping me understand.
13 June 2026
Reply from Arch RoamRight
Donna,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory
The agent, Cory, was knowledgeable and professional. He offered me options on what to purchase.
10 June 2026
Unprompted review
Reply from Arch RoamRight
Roxanne,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helped me on phone explaining…
Helped me on phone explaining preexisting rules. Easy to use website.
6 June 2026
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Hannah,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Friendly & professional
Friendly, professional service. Listened well. Answered questions fully.
1 June 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I asked Lori of Roam Right Travel…
I asked Lori of Roam Right Travel Insurance how to cover a vacation that wasn't scheduled for another year and half but required full payment in a week. I usually purchase Roam Rights multi-travel plan which covers up protection for a year. She suggested purchasing a single dedicated to insurance for this one trip and explained the difference between purchasing before and after the final payment. Also, asked about the need for medical coverage if half the trip was in the USA and other half in Canada. She then provided a couple of quotes.
2 June 2026
Unprompted review
Reply from Arch RoamRight
Mole,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
She helps me a lot .
2 June 2026
Unprompted review
Reply from Arch RoamRight
Armela,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
FRIENDLY AND PROFESSIONAL
FRIENDLY AND PROFESSIONAL. ALL MY QUESTIONS WERE ANSWERED AND CLEARLY EXPLAINED.
1 June 2026
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The agent, Cory
The agent, Cory explained the insurance protection clearly and thoroughly. He was very courteous and professional.
27 May 2026
Unprompted review
Reply from Arch RoamRight
Joice,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent customer service!
29 May 2026
Unprompted review
Reply from Arch RoamRight
William,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very pleasant and informative
27 May 2026
Unprompted review
Reply from Arch RoamRight
Steve,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
great customer service!
26 May 2026
Reply from Arch RoamRight
Dianne,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Good cu.customer service
The person I spoke with was extremely helpful, pleasant, and friendly. RoamRight's customer service is great.
21 May 2026
Reply from Arch RoamRight
Joani,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent Customer Service
Megan was an excellent representative!
She answered all of my questions and provided the information in a very clear and concise manner. She was very knowledgeable, professional, and friendly.
19 May 2026
Reply from Arch RoamRight
Gloria,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Isabell was extremely nice and helpful.
Isabell was extremely nice and helpful.
21 May 2026
Unprompted review
Reply from Arch RoamRight
Randy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Jackie,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Cynthia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was professional and helpful with…
Cory was professional and helpful with my request for travel insurance. He covered the benefits of the plan I requested and outlined the preexisting clause. A very easy transaction.
17 May 2026
Reply from Arch RoamRight
Jane,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Friendly, knowledgeable, customer service
I called Arch RoamRight customer service because their website wouldn't allow me to input 16 family members for our trip. The maximum allowed was eight individuals. The associate was very helpful and made the process very easy.
15 May 2026
Reply from Arch RoamRight
Linda,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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