Roastar is my go-to company for the highest quality coffee bags. As a central part of our coffee company's branding, our bags need to look great and Roastar doesn't disappoint. They look fabulous an... See more
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Review summary
Created with AI, based on recent reviews
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Great customer service! I made a mistake on my order and immediately emailed them and left a voice message. They responded very quickly the next morning and were able to help with refunding the acc... See more
Excellent Customer Service! I can't stress enough how much of a pleasure it was working with Katrina (Rep) and Eric (Design)! They helped us navigate a few prototypes and gave us suggestions on how be... See more
Roastar provided exceptional products and customer service support. Ana Adamski is my sales rep and she is very professional, knowledgeable, and warm. She went above and beyond to assist me with findi... See more
Company details
About Roastar
Written by the company
Need fast, quality, custom-printed packaging solutions? We’ve got you covered.
Since 2011, we’ve specialized in custom-printed packaging for small businesses ready to look like a big deal. Many brands we’ve worked with (and still do) now ship nationwide and order thousands of units at a time – but that’s a far cry from our roots. Roastar started with a single digital pouch printer and a dream. That’s why we’ll always offer tiny minimum order quantities, lightning lead times, unbeatable customer support, and tools like a click-to-create design UI for all our partners without in-house designers.
Stop by our website to explore tons of packaging features, material options (including a growing list of sustainable picks), and free resource content!
Check Us Out
A little something for everyone.
Are you a hobbyist coffee roaster looking to give your smaller batches out as gifts? Maybe your coffee packaging preference is a recyclable tin can or paper tube, rather than a bag. Our growing product offerings are based on customer feedback and staying true to our award-winning innovative spirit. We’ve also created dozens of guides, videos, templates, and case studies to support and inspire you on your packaging journey!
Roastar - The Whole Package
Written by the company
Contact info
200 South 84th Avenue, 54401, Wausau, United States
- (866) 516-7247
- info@roastar.com
- www.roastar.com
4.9
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amanda was wonderful to work with
Amanda was wonderful to work with. Very responsive and helpful. It was also obvious the internal teams she works with were helpful too. Great company!
12 November 2025
Unprompted review
Great products and customer service
We have been using Roastar bags for our snack and cooking mixes for several years. The quality of their products is excellent, and they've always been very responsive and helpful when we've had questions.
31 October 2025
Super fast
Super fast! They arrived the day they were scheduled to ship exactly what I ordered.
3 November 2025
THE BEST
This has been one of the best and most seamless processes when it comes to ordering that I have ever experienced.
4 November 2025
I always receive the best service from…
I always receive the best service from Roastar - my rep is amazing! Communication is great and my order is always on time.
4 November 2025
I received some defected bags on my…
I received some defected bags on my previous order I sent an email .it was never answered .I asked for a simple change of a color red to yellow and the lady would just make it very impossible to work... I didn't know things were so hard to do
31 October 2025
Reply from Roastar
We are sorry you weren't happy with your previous order, our Sales Manager has reached out to you via email to better understand so we can have our quality team review. We value your business and are happy to help in any way we can.
Amanda and the Roastar team have been…
Amanda and the Roastar team have been great to work with!
29 October 2025
Unprompted review
Fire Department Stickers
Ordering was easy and Eric in prepress was easy to work with and fixed up my master piece . Katrina in customer service was knowledgeable and answered all my questions and concerns . I am honored to be able to work with all these amazing people each day !
22 October 2025
Great products and easy to order
21 October 2025
I've worked with Roastar since 2015I…
I've worked with Roastar since 2015 I believe. Great people! Professional! And I have never had a problem. The entire organization is highly recommended.
16 October 2025
Excellent Customer Service!
Excellent Customer Service! I can't stress enough how much of a pleasure it was working with Katrina (Rep) and Eric (Design)! They helped us navigate a few prototypes and gave us suggestions on how best to bring our ideas to life. 110% satisfied with my custom bags and can't wait to till I have to order more!
29 September 2025
Great service
Roastar customer service was incredible. they guide me thru the entire process and i was able to have a better design for my packaging... we are super excited to have my order here with us!
15 October 2025
We were hit with a surprising increase…
We were hit with a surprising increase in shipping fee due to being in Hawaii. There was no notice and website did not exclude Hawaii for volume shipping. Our shipping charges were always as stated in the shipping info for volume shipping.
14 October 2025
Reply from Roastar
Thank you for your valued feedback. We’re sorry our communication about this shipping change didn’t reach you. While carrier rate increases were unfortunately outside our control, we understand how frustrating cost changes can be and can offer a few options that may help ease the transition. Your account rep would love to connect and walk through what might work best for you.
Quick response and very easy to order…
Quick response and very easy to order and pay for the bags.
7 October 2025
Helpful and easy
7 October 2025
Always high quality
Always high quality, and pretty fast service. Incredible customer service as well.
Only gripe is the minimums for stand up pouches. We’d really love to drop some flavors/collabs but we don’t want to print 1,000 bags for them. Minimum 1,000 for purchasing is fine, but I’d like to see us be able to break the 1,000 up across two SKU’s.
29 September 2025
Reply from Roastar
Thanks so much for the 5-star review and for noting that the 1,000 minimum for flat bottom bags is a sticking point from doing more collabs! We hear you and are looking for ways to offer more product flexibility in the future. In the meantime, if you're interested in trying a different package style we do offer design splitting as low as 100 units per design on other products like stand up pouches and gusset bags. Your sales rep is always available and ready to talk options. Thanks for being a great partner!
Our first order went smoothly with help…
Our first order went smoothly with help from Katrina and Erich.
1 October 2025
Better than expected and fast shipping!
The tin is a gift for my daughter and son in law’s anniversary. It’s exactly as expected and really cute! I’m sure they’ll love it! The free stickers were adorable too!! Thank you!
14 September 2025
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