Customer service is very good and would have gotten a five star for the whole experience except for some prices which I thought were excessive. For instance who knew a bottle of methylated spirits... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Visited the local RD store as there are very few options in town centres these days. Staff were friendly and ready to help. The Kenilworth store isn't the largest so some products are not available bu... See more
We are very happy with our water filter jug. The water tastes much fresher and better, and we’ve noticed a real difference since we started using it. The quality is excellent, it’s easy to use, and we... See more
Thank you Robert Dyas another great product we have had two of these glass tables now so strong & toughened table glass 'big enough to seat 4 Comfortably around very sturdy would highly recommend... See more
Company details
Written by the company
Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.
Contact info
1 St George's Rd,, SW19 4DR, Wimbledon, United Kingdom
- www.robertdyas.co.uk
4.1
Great
56k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Watch the delivery!!
We placed the order and received confirmation it would be delivered Thursday. No sign on Thursday so rang customer services, received apologies and it was told it was out for delivery Friday. Unfortunately nothing Friday either, rang again Saturday received apologies again told it was definitely out for delivery Sunday. I asked if the lady was sure and she said Yes. Nothing Sunday, finally received notification Monday it would be delivered that day which it eventually was. We found it cheaper somewhere else but the reason we ordered from Robert Dyas was because delivery was supposed to be before the weekend. Was not happy I had to phone each day and was fed false information. Don’t get me wrong, the product is lovely (now it’s actually turned up) but we were really not happy with the delivery muck around.
23 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Shirley.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear about the difficulties you experienced with your delivery and sincerely apologise for the delays and inconvenience caused. We understand how frustrating it must have been to receive multiple delivery updates that were not fulfilled, particularly when you had chosen to order with us based on the expectation that your item would arrive before the weekend.
We appreciate the time and effort you spent contacting our team for updates and are sorry that the information provided did not match the progress of your delivery. We understand how disappointing this must have been and apologise for the frustration this caused.
We are pleased to hear that you are happy with the product now that it has arrived. However, we recognize that the delivery experience is an important part of your overall journey with us and your feedback regarding the communication and delays has been noted and will be shared with the relevant teams as we continue to improve our service.
If you require any further assistance from our team, please do not hesitate to contact us for further support. Thank you again for taking the time to provide your feedback and we apologise once more for the inconvenience caused.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Excellent
Item arrived well packaged and very quickly. Very pleased with my purchase. The only qualm I have is with DPD who delivered it. The parcel containing a set of plastic drawers, so a large package, was dropped over our 6ft high gates and had it not been so well packaged it could have easily been damaged. The 5 star review is for the excellent service provided by Robert Dyas, thank you
22 July 2026
Unprompted review
The ease of buying and the very quick…
The ease of buying and the very quick delivery
22 July 2026
Unprompted review
Why do you not have customer services?
I placed an order with yourselves because you said delivery would be on or before Friday, 5 days later no items have arrived and when i track the parcel it shows no information.
You have no customer services to contact, so I am not sure if you are even a real business or I need to contact my credit card company to try and retract the payment.
Very disappointing...
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Richard.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear that you have not received your order within the expected timeframe and that you have been unable to access the tracking information for your delivery.
We also apologise for the difficulty you have experienced in trying to contact us. We want to reassure you that we are a genuine business and our team is available to assist with any order queries or concerns you may have.
Please reach out to our Customer Care team on 03330383232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Once we have your order details, our team will be able to review the delivery status and provide further support to help resolve this for you. Hopefully our Customer Care team can put this right for you.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to assist you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Bedding boxes
Good sturdy item fast delivery service reasonable price for items
24 July 2026
Unprompted review
Great garden mirror from Robert Dyas
I ordered a beautiful Gothic arch shaped garden mirror, the website was easy to navigate, it had plenty of relevant information and well priced. Ordering was straightforward and free, I had delivery updates and the mirror arrived promptly. It was easy to install and looks fabulous
15 July 2026
Unprompted review
Excellent online ordering
Excellent online ordering, excellent delivery, item sent out from factory with damaged wood so was useless. I had to spend considerable time repackaging and resealing the item, going online, and making sure the item was collected from my property. Will not risk THAT again. Have purchased elsewhere now
24 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning A Thompson.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are pleased to hear that you found our online ordering process and delivery service to be excellent. However, we are very sorry to hear that the item arrived damaged and that this led to additional inconvenience for you.
We understand how disappointing it must have been to receive a product that was not in the expected condition, particularly after taking the time to repackage and arrange the collection yourself. This is not the experience we want our customers to have and we sincerely apologise for the frustration and time involved in resolving this matter.
Your feedback regarding the condition of the item received and the returns process has been noted and will be shared with the relevant teams as we continue to review and improve the service we provide.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We would be happy to look into any outstanding concerns and assist where we can.
Thank you again for your feedback and we are sorry that your experience did not meet the high standards we aim to provide.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Ordering from Robert Dyas was as…
Ordering from Robert Dyas was as expected no problems what so ever. Delivery was great, on time and kept me informed at all times. I wish I had looked into my purchase more thoroughly as I thought I was purchasing a Panasol Louvre that would keep us dry, I was wrong lol. The panasol Louvre I purchased is made of a mesh material so yes even during a shower everything gets soaked lol. But this is my own fault as I should have done more research. The quality of the rest of the panasol is top noch I have no complaints what so ever, but yes this one is not suitable for gardens in the UK unfortunatley
15 July 2026
Unprompted review
i wanted to change but i could not find…
i wanted to change but i could not find anywhere to request
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Najmeh.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are sorry to hear that you have experienced difficulties when trying to seek support with your order.
Once an order has been submitted, we are unfortunately unable to make amendments or changes to the details. In these circumstances, we would normally need to cancel the existing order where possible and advise you on the options available to place a new order with the correct details.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Our team will be happy to look into your request and advise on the options available to assist you. Hopefully, our Customer Care team can put this right for you.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Ordered a Britta Filter bottle on line
Ordered a Britta Filter bottle on line, it was ready and waiting for me the next morning !
23 July 2026
Unprompted review
Quality reclining chairs
First of all delivery , on time exactly when they said with good communication, the item itself is great with no assembly, we have only had them a few days and they are our favourite seats in the garden , good quality and very comfy .
27 July 2026
Unprompted review
Purchased a new rotary washing line
Purchased a new rotary washing line to replace the same model that had done an excellent service for the last 30+ years.
Really happy with price and delivery was first rate.
15 July 2026
Unprompted review
It's great to have a Robert Dyas in…
It's great to have a Robert Dyas in central Oxford which I can get to. The city needs useful shops like this. Staff there have always been pleasant and helpful.
25 July 2026
Unprompted review
I have still not received my item even…
I have still not received my item even though i received an email to say it would be delivered on Monday
29 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Anne.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
We are very sorry to hear that you have not yet received your item, despite receiving confirmation that your delivery was expected on Monday. We understand how frustrating it must be to be left waiting for your order, particularly when you were provided with a delivery date.
Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case by emailing us via our website and a member of our team will respond within 48 working hours.
Once we have your order details, our team will be able to investigate the delay and work with the relevant parties to provide an update. Hopefully our Customer Care team can put this right for you as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Easy to use website
Easy to use website , quick delivery and well made product.
24 July 2026
Unprompted review
Helpful staff
Both the workers I spoke to were extremely helpful, since the item I wanted wasn’t on display. One guy went to the warehouse to find what I needed, and brought out a choice, one of which was exactly what I was looking for.
26 July 2026
Unprompted review
Smart but small..very 90*..upright not…
Smart but small..very 90*..upright not reclining..a lot of money for pine..however I m satisfied..
23 July 2026
Unprompted review
Ordered Sunday afternoon delivered…
Ordered Sunday afternoon delivered ahead of expected delivery date ie arrived on the Wednesday when it was expected on the Friday. Well packaged and delivered intact.
18 July 2026
Unprompted review
Dreadful delivery service
I ordered an item due to be delivered on 24th July which didn't arrive. As it was for a birthday on 28th July I reordered on 27th July and paid for next day delivery. Neither of them have arrived both still with Evri.
The Robert Dyas ordering system was no problem at all but reliable delivery is essential!
27 July 2026
Unprompted review
Reply from Robert Dyas
Good Morning Sherry.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Robert Dyas.
I am really sorry to hear that your orders have not arrived as expected and sincerely apologise for the inconvenience and disappointment this has caused, especially as the item was intended for a birthday occasion.
I can understand how frustrating it must have been to place a second order with next-day delivery and still not receive either item within the expected timeframe.
We appreciate your positive comments regarding our ordering system and we completely understand your concerns that a reliable delivery service is an essential part of the overall shopping experience.
Your feedback regarding the delivery delays with Evri has been noted and will be shared with the relevant teams as we continue to review and improve our service.
If you require any further assistance from our team, please do not hesitate to contact us for further support. We would be happy to look into your order details and assist wherever possible.
Thank you again for your feedback and we apologise once more for the inconvenience caused.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
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