Robert White Photographic Reviews 

345
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the highly professional staff who provide expert advice and support when choosing photographic equipment. Consumers consistently note that orders arrive promptly, are securely packaged, and that browsing products on the user-friendly website is both seamless and efficient. Buyers often highlight the extensive product knowledge and friendly demeanor of the team, making every transaction thoroughly pleasant and reassuring. Though some customers experienced minor delivery delays caused by external couriers or noted occasional packaging inconsistencies, the overall sentiment remains exceptionally positive across nearly all completed orders.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and live up... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting extremely fast shipping and secure... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fairly compact lens to use with my R5 Canon. With quality construction and a smooth focus wheel it's a pleasure to use. Often described as dreamy while wide open but super sharp at F5.6. Care is nee... See more

Company replied

Rated 5 out of 5 stars

Excellent BUT Well done on getting my Voightlander lens hood out to me next day. Notwithstanding that excellent service, I'd like to pull Robert White up about why everything they sell via G... See more

Company replied

Rated 5 out of 5 stars

Jack at Robert White Photographic went above and beyond helping me track down a part, that was now sadly out of production. Whilst many emails and photos were exchanged, with the thought, that maybe... See more

Company replied

Rated 5 out of 5 stars

This shop is an astonishing place. A proper photography shop A little hard to find on your first visit (you need the third and final entrance onto the industrial park). Its staff super professio... See more

Company replied


Company details

  1. #14 of 41 best companies in Photography shop
  2. #9 of 40 best companies in Camera shop

Written by the company

Established in 1982, Robert White is an official supplier of Voigtlander, Arca-Swiss, Hasselblad, Toyo, Gitzo, Quantum, LEE Filters, Hasselblad, Fogg, Hedler, Tether Tools, Triggersmart & Walkstool


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(345)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service and advice

I recently visited Robert White's HQ to purchase an additional Voigtlander lens. As expected, the service and advice was first class and the firm has my unreserved recommendation!

22 May 2026
Robert White Photographic logo

Reply from Robert White Photographic

Hello David, thank you for visiting and taking the time to leave such a positive review. Hope you have been enjoying the news lens! Look forward to being of service again in the future.

Rated 5 out of 5 stars

Great to visit and try before you buy

Nice environment - great choice and friendly and helpful team

11 May 2026
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Reply from Robert White Photographic

Hello Lee, thank you for taking the time to leave a review. It was a pleasure to meet and serve you on your visit in store. Hope you are enjoying the new lens and look forward to being of service again in the future.

Rated 5 out of 5 stars
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Reply from Robert White Photographic

Thank you for leaving a review Nils. Good to know your order arrived quickly.

Rated 5 out of 5 stars

As advertised

As advertised. Good communication and predicted delivery

19 May 2026
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Reply from Robert White Photographic

Hello Peter, thank you leaving a review, much appreciated. Good to hear your order went well and delivered on time.

Rated 5 out of 5 stars

B+W Master Nano filter

Hard to find item. Unbelieveably fast turn round on my order:)

15 May 2026
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Reply from Robert White Photographic

Hello Andy, thank you for taking the time to leave a review, we do appreciate it. Great to hear your filter arrived in super quick time :-)

Rated 5 out of 5 stars

Very helpful staff team and choice of…

Very helpful staff team and choice of products.
Good sound advice that can be relied upon.always cheerful and pleasant greeting on phone or in person.

12 May 2026
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Reply from Robert White Photographic

Thank you for leaving a review and for your continued custom.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great advice and swift delivery. Always a pleasure to deal with the team at Robert White, highly recommended.

8 May 2026
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Reply from Robert White Photographic

Thank you for leaving such a complimentary review :-) We look forward to being of service again.

Rated 5 out of 5 stars

An easy to use website that gives lots…

An easy to use website that gives lots of information on the products for sale. Followed up with efficient despatch and delivery of the goods I bought

8 May 2026
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Reply from Robert White Photographic

Thank you for taking the time to leave a review. We really do appreciate it and look forward to being of service again in the future.

Rated 1 out of 5 stars
Robert White Photographic logo

Reply from Robert White Photographic

Hi Chris,

We are sorry to hear your order has not arrived yet. We looked into your account and have no record of you contacting us about the late delivery. We can confirm your order was packed and handed over to Royal Mail 3 hours after you placed your order.

Once the courier has the package, the delivery process is unfortunately out of our hands. Unless the customer makes us aware of a problem we are not automatically informed by the courier. We have reached out to Royal Mail to locate your item. We will update you via email as soon as we have information.

UPDATE : 15/05/2026
Hello again Chris, we now suspect your order has been lost by Royal Mail. To minimise the delay in you receiving your order we will ship a replacement item today.

Rated 5 out of 5 stars

Great communications

Great communications. Bought a few lenses off them over the years and always great service and fast postage

5 May 2026
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Reply from Robert White Photographic

Hello Robert, thank you for taking the time to leave a review and for your continued custom.

Rated 5 out of 5 stars

Professional store

Professional store
The best in the uk
And jack is amzing

1 May 2026
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Reply from Robert White Photographic

Hello Dror, thank you so much for leaving such a complimentary review :-) We look forward to being of service again in the future.

Rated 5 out of 5 stars

Speedy repair to tripod head

The repair to my Arca-Swiss tripod head was completed faster than I thought it would. Well done to the staff at Robert White Photographic.
Thank you

30 April 2026
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Reply from Robert White Photographic

Thank you for taking the time to leave a review Denis. Really pleased we could turn around the repair quicker than predicted.

Rated 5 out of 5 stars

Voigtlander 40mm f1.2 RF mount for Canon

A fairly compact lens to use with my R5 Canon. With quality construction and a smooth focus wheel it's a pleasure to use. Often described as dreamy while wide open but super sharp at F5.6. Care is needed to be accurate with focus but not too difficult using the enlarge feature in the viewfinder or the arrow pointers on screen as an alternative. Manual focussing nowadays is so easy compared to yesteryear with my Hasselblad or Olympus gear.

30 April 2026
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Reply from Robert White Photographic

Thank you for the detailed product review John, much appreciated and great to hear you are enjoying the lens!

Rated 5 out of 5 stars

Thank you Ian for filling the order

Thank you Ian for filling the order. The 40mm Heliar is a gem. Good field of view, excellent performance and well balanced on the camera.

27 April 2026
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Reply from Robert White Photographic

Hello Mike, thank you for taking the time to leave a review. Great to hear you are happy with the new lens. Enjoy!

Rated 5 out of 5 stars

Very Happy with purchase

Very Happy with purchase. Thank you.

21 April 2026
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Reply from Robert White Photographic

Thank you for taking the time to leave a review. It is very much appreciated.

Rated 5 out of 5 stars

Robert White provides a great service

Robert White provides an efficient and friendly service. As Voigtlander distributers, they are always the first shop I check. Recently I purchased a 28mm f2.8 from them, which I am very pleased with.

22 April 2026
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Reply from Robert White Photographic

Thank you Malcolm for taking the time to leave a review. Great to hear you are happy with your latest lens purchase. Look forward to being of service again in the future.

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