RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

support follow-up

I had a quick simple question for Roboform support and got a prompt reply. To my surprise I got a follow-up email asking if my question was satisfied. Yes!

3 September 2025
Rated 3 out of 5 stars

Dislike having my data online.

Dislike having my data online.

31 August 2025
RoboForm logo

Reply from RoboForm

Thank you for taking the time to review RoboForm on Trustpilot. We appreciate your feedback regarding data storage concerns.

We wanted to clarify how our security model works. With RoboForm's zero-knowledge architecture, your data is encrypted with your own secret key before it ever leaves your device. This means that even we cannot see your passwords or personal information - it's not stored online "in the clear" but rather as encrypted data that only you can decrypt. You can learn more about our security model at https://www.roboform.com/security

That said, we understand you may have a preference for local storage. RoboForm does offer the option to turn off auto-sync entirely, keeping your data stored only on your own devices. You can find instructions on how to do enable this setting here: https://help.roboform.com/hc/en-us/articles/115005524988-How-do-I-turn-off-automatic-sync

Rated 4 out of 5 stars

Roboform does a good job

Roboform does a good job, but it's tiresome to have to constantly enter the master password

30 August 2025
RoboForm logo

Reply from RoboForm

Hello Rix, thanks for letting us know. Glad we could connect directly. As mentioned, this is an easy fix:

1. Open your browser and click the RoboForm extension icon. Click the 3 dots in the upper right corner of the extension's menu, then select "Settings."

2. Select "Log In & Security" from the left column. At the bottom under "Auto-lock conditions" you can choose how long RoboForm waits before automatically locking after inactivity. If you don't want to enter your Master Password at all, select "Never (RoboForm will remain Unlocked)."

NOTE: If you do want RoboForm to lock but don't want to type your Master Password, enable Passwordless Unlock and select your preferred method, including biometric: https://help.roboform.com/hc/en-us/articles/36939013647629-How-to-Enable-and-Use-Passwordless-Unlock

Rated 5 out of 5 stars

I have used RoboForm many years

I have used RoboForm for many years. It has grown with the times and security changes so well that I always feel secure that only RoboForm should have my passwords. No browser - no other application is needed. I am covered no matter how my preferred browsers, websites and applications change.

29 August 2025
Rated 5 out of 5 stars

I have had Roboform since they started…

I have had Roboform since they started 25 years ago. They are stupendous, and have kept up with the latest tech. Fast and comprehensive, and they respond quickly and efficiently to any problems. I have separate 16 character mixed passwords for each site I use, and Roboform has secure backup systems that protect me, yet prevent even them from accessing my data.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I switched to RoboForm after years with Lastpass

I switched to RoboForm after years with LastPass, and I’ll admit, I was hesitant. Moving password managers felt like a headache I didn’t need. But the transition was smoother than expected, and I’m really glad I made the move.

The setup took a couple of hours, but everything imported well, and the platform’s been fast, intuitive, and stable since. I've even come across features that are more thoughtfully designed than those I was previously familiar with.

What really stood out, though, was the human support. David from RoboForm was excellent, helpful, respectful, and not at all pushy. He was genuinely available whenever I needed him. That kind of quiet professionalism made a big difference.

I’m now signed up for 12 months, and the pricing is very fair, especially given the product and support.

If you're considering a switch but are unsure, I recommend not overthinking it. It’s less hassle than you fear, and RoboForm has earned my trust.

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Roboform working well again!

The latest update returns the usability features lost in the previous update!! Well done Roboform!! Now if you can also just include images such a licence scans etc that would be a great addition to the already easy usability of Roboform!!

Thanks for listening.

12 June 2025
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Tony, we're please to to let you know that we released version 9.7.7 of RoboForm for Windows last week, which should directly address the login behavior you've been experiencing. Your software should have updated automatically to this new version.

In the event that it did not, you can download anew at https://www.roboform.com/dist/RoboForm-v9-Setup.exe

We've also reached out to you directly with the above information. Should you need anything else, please let us know.

Rated 5 out of 5 stars

One less thing in life to worry about…

One of the biggest stresses in our lives these days is remembering passwords. Having Roboform on hand at any time to ease the signing in of everything makes my everyday tasks so much easier and qthe. I'm able to focus on the important tasks I need to.

19 March 2025
Rated 5 out of 5 stars

I like and recommend Roboform

I have been a subscriber user of RoboForm for 10 years. It is a very useful password manager and the Safenotes feature adds an extra layer of functionality.
Roboform’s tech support resolves issues when needed.
Lastly it syncs flawlessly to my wireless devices

19 March 2025
Rated 5 out of 5 stars

Great password app, some lookup issues caused by multiple URLs

Generally happy with the app, but disappointed that it doesn't work consistently on IOS devices (iPhone and iPad). Would be worth five stars if the interface and processing were consistent across all devices.
UPDATE:
I was promptly contacted by the company with an offer to help resolve the IOS issue. Exploring in more detail revealed that the problem is caused by a processing issue at my end, and by companies using different URLs for the same site. For their responsiveness and offer to dig deeper to resolve this I am adding an additional star to this review.

17 March 2025
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE!!

DO NOT USE THIS SERVICE!!! I have been using for several months. My master password is written down and has worked flawless until today, when it stopped working. After many attempts at typing and retyping, I found out that I was just SOL - no explanation of why it stopped working or help getting a reset. All that can be done is to wipe everything out and restart. What is the point of that? No back-up plan, way to reset, NADA. To make matters worse, I signed up for a 5-year plan so I wouldn't have to worry about losing access because of credit card changes or such. Only a few months after purchase, the very unfriendly chat said no refund "was allowed". Again, no attempt to be helpful, just "you're out of luck". Nothing could have been done differently, either. No advice for how to prevent it from happening again - because there isn't anything that you can do. DO NOT USE THIS SERVICE!!! You have been warned.

20 February 2025
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Ann, we're sorry to hear about your frustration. For security reasons, we do not store your Master Password - it's known only to you and serves as your encryption key. This zero-knowledge security model protects your data and keeps it private even from us. We see that our support team has been in touch with you and we look forward to assisting you further.

Rated 5 out of 5 stars

A problem solved in quick time

I had a problem with the application and emailed for assistance. The response was very quick, which gave me precise step-by-step instructions on how to resolve this. I followed those instructions, and it did the trick.
Too often companies are not specific in their response, and it was very refreshing to deal with somebody who gave clear and effective advice and guidance.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly satisfied with Roboform

I have found Roboform invaluable for years. When I contacted their support team recently I received a prompt response and felt they took a personal interest in my query and worked with me until this was resolved.

2 September 2024
Unprompted review

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