Robot City Reviews 

A really bad experience - the tour guide was 40 minutes late - since we had an appointment at 12 noon, our tour was a lot shorter than what we had paid for - one Scooter broke down, the battery ran out after 15 minutes, he got it fixed but it ran out again so he had to go back and get a new battery ( 20 minwas he away) - then the other scooter broke down and my friend had to drag it all the way back to the office - a BADLY experience and we want our money back now!!!

Travelling to Hamburg me and my friends had a really bad experience with Robot City. First of all they were delayed and we had to wait 45 minutes to start our trip This in itself meant that we had a shorter trip (was supposed to be two hours which we had paid for) but due to their delay we did not get our two hours. After having driven for a while one of the bikes stopped working. The guide had to go all the way back to the office to get a new battery while we were waiting. This took around 15 minutes. This then happened again later when another bike stopped working. This resulted in one of us had to get off the bike and drag it back to the office. Of course we asked for our money back but they did not want to give us a refund. I would not recommend this trip to anyone at all. Really a huge disappointment and also very disappointing that they are not willing to pay us back.

I would strongly advise against this company.
We were 4 girls who were in Hamburg and had ordered a 2-hour guide on an electric scooter.
First, they call us 15 min before we are supposed to be there, that the guide was 40 min late.
Then we get to the shop, a very boring shop, but even worse a very uninspired guide.
But we're off.... at first we have a really hard time controlling the electric scooters, they turn out to be not the newest on the market, but we're learning to live with it.
After we've been driving for 20 minutes, one of my friends' scoorter runs out of power, so we have to wait 15 minutes for him to drive back and get a new battery. We manage to drive again for about 10 minutes, then the power goes out on the other friend's scooter, then my friend is asked to tow her Scooter home..........
The trip was absolutely critical, we have never experienced anything like it.
If we were lucky we got a total of 1 hour on the El Scooter
When we complain, they want to give us 4 vouchers that we can use, but we don't get back to Hambruger right away, so we continue to complain when we get home and I would say they are VERY bad at answering.
But they finally come to the conclusion that now we can only get 2 vouchers, which is absolutely ridiculous. I have never received such bad treatment from anyone. We only wanted to get our money back, that would have been the fairest thing.
I just have to say that I know what I'm talking about, because I have tried an electric scooter company in Budapest and I promise that it was a fantastic experience.

So I would strongly advise against anyone spending money in this company, you do not get what you pay for.

Great experience! Got a free hour extra because we wanted a 1 hour trip but there only was a 2 hour trip available in our available time slot. We had an fantastic guide ass well.