Robotgadgets Reviews 23

Do not waste your money nor your time with that vendor, you're gong to loose both / Ne perdez pas votre temps ni votre argent avec ce site, vous ne reverrez ni l'un ni l'autre / No malgastes tu dinero ni tu tiempo con ese proveedor, vas a perder ambos / Verspil uw geld of uw tijd niet met die verkoper, u gaat beide verliezen.

I've had the same bad experience described in the other review. Price is competitive, you register, then pay (visa is not an option anymore, they've probably be identified as fraud by credit card companies) then get no news, no answer on the phone, then some ridiculously aggressive mail to make you wait, then nothing. End of the story, say goodbye to your money.

According to the many other reviews on the net, customers get nothing, or when they do the article is either broken, incomplete, or different from what has been ordered. I’ve had a few exchanges with authorities, they already know the vendor (ECG Nederland). There is apparently not a lot they can do about it - although customers should continue the reporting, just not expect a rapid resolution. I’m of course angry but have decided to give up on wasting my energy with this fraud, and rather dedicate one hour of my time to report my finding here with the hope it will prevent others from doing the same mistake I did. It's not going to bring my money back, but it provides me with the satisfaction to hurt the vendor who stole it.

FINDING 1. there are several websites in different languages managed by the same vendor (the official vendor’s name as identified by the police is ECG Nederland). I've provided a list of the site as of October 2021 below, but it is certainly not exhaustive and I'm sure they regularly delete some sites (reviews from customers are never older than 1 year) and that the vendor creates others to start with a fresh reputation. I'm listing as much as I could find so that it gets indexed by search engine

FINDING 2: According to my experience and other reports on the web they do not care about your complaints or threats to go to police. However, they care about these reviews. The vendor indeed writes and posts fake positive reports on different customer review sites. It is easy to spot: the very same positive report from a fake customer is posted about different websites from the same vendor, in different language. What kind of enthusiastic customer would do that? On the opposite, I’m a pissed-off customer who will post this same report everywhere! That's it, for the rest do you search I'm sure you'll find other evidence. I wish I did this before they stole me hundreds of Euros.

Good luck with your purchase and good luck to other victims like myself!

List of the ECG Nederland mirrored domains and webshops as of today (October 2021) – certainly many missing and more new ones to come till authorities decides to stop their business
robotdiscounter.com
ecgnederland.com
maai-robot.com
zwembad-discounter.com
lego-discounter.com
blokjes-discounter.com
my-poolrobot.com
piscinarobots.pt
piscinarobots.es

My horrible experience with Robotdiscounter:

I had bought a Litter-Robot device which was damage (It leaked odour within the first month). I bought a new device, but I believe they sold me a refurbished one.

The shop never replied to any single email that I sent. I also called their number (if you are lucky enough, they will pick up the phone), and on the 2 occasions they picked up, the answer was that they were about to reply to my email. Of course, that never happened.

Because there was no communication at all from this shop, I contacted the manufacture directly in the US, who helped me from the beginning and connected me with the EU representative. They took responsibility for my case and paid for the return, and also refunded my money.

After my incident, the EU representative decided to take away the rights to sell their products from Robotdiscounter shop/company because of the lack of communication (even to them, they never replied when dealing with my case). The shop also lied about the warranty time on their website, which was confirmed by the representative it was a fraud.

Although they are not allowed to sell Little Robot products anymore, you can still see the products advertised on their website.

I strongly advise you to avoid wasting your time, energy and bad moments by not buying anything from this website. They have awful reviews on other websites as well. I wished to read all these negative reviews before buying with them!