RocketNet Reviews 4

RocketNet = Worst ISP Experience

Since 29 July I’ve been fighting the SAME issue with RocketNet:
Endless speed tests (35+), router blame games, and contradictory advice.
Told technicians don’t exist, then told my “line is fine” (it’s NOT).
Sent multiple follow-ups (12–17 Sept) - all ignored.
Hours wasted in calls/emails while trying to WORK from home.

Result? Zero resolution. Just stress, missed work, and empty promises. And now RocketNet insists I can only leave on 31 October, trapping me in a contract that’s already cost me time and money since JULY.

If you value your job, your sanity, or an internet line that actually works - avoid RocketNet.

Thanks for nothing, RocketNet. 👏

Paying for 50mbps but only receiving 28mbps sometimes. They dont have technitions to attend to problems but you as paying customer must resolve problems for them

I write this with great disappointment. I am currently a customer of Vuma and Rocketnet and I have missed a payment that was supposed to have gone off on 01/06/2023. I have contacted Rocket via WhatsApp to find out about getting a payment arrangement or extension, which I've been told they do not do. They do however offer a 7-day grace period. I would not be able to make a payment by then, therefore the beforementioned. They bill the month in advance and if payment is not made you are expected to for a full month even though your services will be suspended from the 07th of the month, which is not right. If a service is suspended, then no payment is due. As it was explained, by Kyle, over WhatsApp and over a phone call he gave me, an R100.00 reconnection fee would be charged and I will need to be billed for line rental. Line rental is not part of the monthly service fee of R439.00. As gathered, I would need to pay for the outstanding bill plus a new one both in full come the next payment date. The customer service received, in this respect, was poor, due to there being no solution or resolution offered. I've been working in the service and telecommunications industry for 11 years now, and have not come across such poor customer service, whether local or international. I am not looking to switch to I.S.P. due to this whole experience. I've stuck with them even after having outages, billing and connectivity issues at the begging, etc. Paying R978.00 + on 01/07/2023 will be out of my budget. I trust someone from Vuma and/or Rocketnet reads this, as it will be posted on LinkedIn, Hello Peter, etc.

Transparent pricing, no long term contracts, one-month cancellation notice. Got upgraded from 50Mbps to 100Mbps for free.