Rock + Run Reviews 795

I ordered a sleep mat, but mistakenly thought I would be able to collect it. So I needed to amend the order after I had placed it. I received excellent help and advice from Dave at Rock & Run, and my mistake was put right in no time at all. Sleep mat arrived a few days later. Pleasant, efficient and helpful., plus a good price.

I ordered a few things that were on (really good) offer and got them sent to Peru. The delivery took a while longer than the 10 days estimated by Royal Mail (no fault of Rock+Run, that's the Peruvian postal service for you), but from placing my order, questions about VAT deductions, deciding what to remove because the order was too big for a "small package", wondering if it would arrive and then on arrival, David from Rock+Run answered me quickly and helped me out at each step. Thanks!

Excellent mail order service. Price, dispatch time, communication, all first class. HIGHLY RECOMMENDED!

I ordered a Bothy bag, the cheapest price I could find by some £50; after a bad experience with Sherwood Leisure I was a bit nervous placing an order but I wasn't disappointed: the bag arrived, as described, after 3 days. Fantastic.

Fantastic service and great price. Cheapest price I could find online for a jacket, was delivered within 48 hours via DPD with a 1 hour time slot given. Brilliant.

I shopped around a bit before I ordered from rock and run.
Your prices were very competive (if not the cheapest) with a free 2-3 day delivery time.
Everything (Climbing harness, Five tens approach shoes and ATC belay device) arrived as described
A polite gentleman on the phone when asked about shoe laces!
Thank you!

Good service, good value. Recommended

I shopped around a bit for climbimg gear before finding it all on rockrun. The prices were very competative and the parcel arrived within 3 days. All the sizes were listed correctly and I kept all the stuff I bought, the website also has reviews of the items they sell and general website reviews. Positive experience I would definitely use then again.

Bought a rucksack from them. It was reasonably priced and arrived on time. I then needed to return the bag. The return was smooth and my refund was issued swiftly. Will definitely used again as the whole process was very easy.

Excellent communication and service. Highly recommended

I've had a few orders with Rock+Run over the years. The product selection is usually good, the website is easy to use and the customer service is fine. My only small complaint would be that I feel the shipping options are expensive, there isn't really a cheap option for those of us that aren't in a rush to receive our goods and for the price you pay, shipping is actually pretty slow. But other than that, all good!

I have just spent an hour ordering various products from R&R only to have the payment page not load and then lose all the items from my cart - very frustrating..........

Good service and price , let customer easy for order, its great product.

I thought that I had bought a new Rab bivi made with event fabric as advertised on the rockrun site.
When the bivi arrived it wasn't made by rab but by integral designs and was a different material not event.
To make matters worse the bivi had been used by another customer returned and resold to me.
The material and pegs were muddy, the inside mesh was full of small dead flies and the sleeping area contained body hairs of unsavoury origin.
As it arrived one day before I flew to the alps I had no chance of obtaining a replacement from them in time and my budget did not stretch to going and buying another.
I had to call five times and send five emails until I could speak to the elusive David who handles customer services.
I explained the above predicament they had landed me in.
I had no alternative but to use the dirty bivi so demanded some sort of discount, after a bidding war their last offer was 25% discount which as they knew I had no choice but to grudgingly take.
I feel badly treated by this company who I should have in hindsight took to trading standards.
I have tried twice to leave a poor review on their site but it seems they do not put negative reviews up.
Hence my review here.
I will never use them again and would recommend others to take their business elsewhere to avoid disappointment.
Horrible experience, the scoundrels!

I recently had a problem getting the correct replacement front points for Grivel Rambo crampons. The staff at Rock + Run took the problem in hand and went way beyond the normal call of duty to sort the problem for me. Many, many thanks from a very satisfied customer!

Ordered a bunch of climbing gear (slings, carabiners, belay devices etc) from these guys. Had to make a modification to my order because I forgot to add something, they were very helpful. Items arrived very quickly, well packaged and exactly what I needed. Highly recommended.

Can't rate this company highly enough - great range of items, incredible prices, prompt delivery and fantastic customer service..really are the whole package!

Have bought a number of products through this site and all have been delivered in timely fashion.

Such a good company. Great gear at great prices. Postage can be a pain in the butt but when is it not?

Defo use again.

Ordered a guide book for Swiss bouldering areas from Rock + Run, even with international shipping it was shipped and received quickly. The guidebook exceeded my expectations and I look forward to ordering for Rock + Run in the future.

ordered, sent, delivered (to ireland) very quickly. Good product at good price.