Rocks & Co. Reviews 

1,505
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I purchased a Que Sera crystal bracelet and am absolutely delighted with it. Ordering was easy, I was kept updated on the progress of my order, and it was delivered on time and safely by Royal Mail.... See more

Rated 5 out of 5 stars

Wonderful company, first class service here in UK and Germany. Never had any problems, neither with returning and refunding nor with ordering by email long after close of sale. Always bought beautifu... See more

Rated 5 out of 5 stars

We have had approx 7 metres of worktop and 8 metres of full height upstands fitted and the materials and workmanship is first class. All the electrical fittings were correctly positioned, the under to... See more

Rated 4 out of 5 stars

Lovely jewellery. Only negative was that their website incorrectly stated that on first orders you receive free gifts. As per their customer service, this no longer applies as the goods are shipped fr... See more

Company details

  1. Jewellery shop

Written by the company

Rocks & Co. specialises in some of the world's finest and rarest gemstones, we pride ourselves in offering high-quality gemstone jewellery at an affordable price. We have sold millions of pieces worldwide in over 7 countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,505)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

Always fast delivery, and always great value for money. Yes there is better quality, but a such a high price its hard to justify.

10 September 2018
Unprompted review
Rated 3 out of 5 stars

Extremely disappointing Alexandrites

Extremely disappointed in the quality of the 2 Alexandrites as no colour change experienced whatsoever, however the response from Rocks & Co refreshingly honest! Along the lines of, Alexandrites at this price point aren't going to be great in terms of colour change and even more so if they're from India.

First order was an Aventurine ring, very lovely and a huge cocktail piece.

Can't fault them on the phone, very friendly and polite and goods well-packaged.

7 September 2018
Unprompted review
Rated 1 out of 5 stars

I have for years indulged myself to…

I have for years indulged myself to buying lovely jewellery, mostly all transactions good but since the move to Germany not good. If you return goods that are faulty you loose money. Complain but they do not return the full amount. The programme is awful, no idea what is coming up just a load of cheap nasty jewellery. Have transferred my buying sprees to gemporium. So far so good. Such a shame as I loved kat florence beautiful gems. Please come back to England and I for one will return.

5 July 2018
Unprompted review
Rated 2 out of 5 stars

Loved this Company but.....

Loved this Company, but it has changed almost beyond recognition. Now you never know in advance when particular brands will be showing,as the Showtime menu is never accurate and it is really hard going constantly listening to a foreign language with a voice over translated into English. Bring back what was a good format please, before I start spending my money on handbags instead of gems!

4 June 2018
Unprompted review
Rated 1 out of 5 stars

What an awful channel Rocks & Co is now…

What an awful channel Rocks & Co is now refuse to watch yesterday was dreadful Cherry Cavill and a german girl being talked over by a foreign sounding person its dreadful you must have lost loads of customers
Bring back the English staff especially John Scott

21 May 2018
Unprompted review
Rated 5 out of 5 stars

Orders & quality good

Everything I've ordered has been delivered fairly quickly & well packaged. All jewellery has been well made and I wear them often.
However, I DO NOT LIKE THE NEW SYSTEM ON TV!!!!! I have to watch it on TV as apposed to my Humax box, where I get badly distorted reception but can't understand sound either as in German. On TV it is not normally on until 2am & I can't record it as it is my Humax box only that records

15 May 2018
Unprompted review
Rocks & Co. logo

Reply from Rocks & Co.

Dear Mrs C M Unwin,

Thank you very much. In regards to your TV situation we are very sorry to hear about this. However there are many other ways to watch us - Freeview 271 (available with a Smart TV), Sky 681 and Freesat 814. Or you can watch us online at https://www.rocksandco.com/live-auction. Please feel free to call us on 0800 931 3333 if you have any further questions or queries regarding ways to watch us.

Kind regards

Rocks & Co

Rated 1 out of 5 stars

I have just turned over to watch Rocks…

I have just turned over to watch Rocks & Co on Sky to be confronted by a rather unprofessional looking female presenter speaking in ‘god knows what language’. This to me is totally and utterly unacceptable and very offensive. I am not European I am British and bloody well proud to be, so if this is what we are being offered now then take this channel OFF Sky now, I am not paying to watch this. To me, this is now classed as discrimination towards us British.

9 May 2018
Unprompted review
Rated 1 out of 5 stars

Just come back from five months abroad…

Just come back from five months abroad only to find Rocks & Co in UK has disappeared and gone to Germany. Why anyone would want to watch Rocks & Co in German goodness knows. Absolutely rediculous. Please may I close my account as I know I will not be buying from Germany.

Kathleen Richards

6 May 2018
Unprompted review
Rocks & Co. logo

Reply from Rocks & Co.

Dear Kathleen,

We are very sorry to hear that you do not enjoy the new format, we can understand the frustrations regarding the language issue. However normally around 3 quarters of the month we do have English speaking shows for our customers which you can see on our upcoming shows page https://www.rocksandco.com/showguide/. Please feel free to call us on 0800 931 3333 if you have any further questions or queries.

Kind regards

Rocks & Co

Rated 5 out of 5 stars

Excited of Purchases

Rocks & Co welcomed me as a new Customer. They kept me informed by email of the arrival date of my purchases. I was excited when they arrived but I'm interested in sending them back to get them enlarged.

2 May 2018
Unprompted review
Rated 3 out of 5 stars

I was a first time customer and noticed…

I was a first time customer and noticed they offer 10% off if referred by an existing customer so I phoned to ask if they do a discount. The answer was a flat "No". I wanted the item so bought it anyway but felt deflated. The item was beautiful and well made but the site offers no video viewings so I felt i was buying blind. I had seen items from Rocks before and trusted the company, but it is very poorly arranged to attract new customers. I even emailed customer services but had no reply, It seems a hotch potch of a company with nice products but little advertising / demonstration savvy and no info on what is on the tv except a few forthcoming items. Also no obvious info on gem treatments which is paramount in this industry.

2 May 2018
Unprompted review
Rocks & Co. logo

Reply from Rocks & Co.

Dear Mrs Angus,

We apologise regarding the confusion with this. We have looked into your order and it seems you asked for the discount after you had already received the item - which would mean it is too late for us to implement. However as a goodwill gesture we have added a 10% discount for your next order ready to use.
Please call us on 0800 931 3333 if you have any further questions or queries.

Kind regards

Rocks & Co

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