ROLEX Reviews 305

I sent in my grandma's 1920's oyster watch that no longer worked since the 70's. About 3 weeks went by and I got a call from Rolex dealer saying that it was not fixable and there are no parts available for this museum piece as they called it. So I picked it up and went to the mall as we where walking through the malI I see a watch repair place, I figured what the hell so I take it in and the little old guy looks at it for a minute and then says give me 30 minutes. I came back and it was working, it just needed to be cleaned and lubed he charged 30 dollars. It showed me Rolex's true colors and I won't be buying one with customer service like that. Especially since when I sent it in I was told a Rolex tune up was 800 to 1300 dollars to start and I was willing to pay that.

I met Ben from Rolex boutique in Glasgow in May 2023 and he and his team have been great during that time with their customer service and delivering the watch that he had promised on a timely manner.
I had been waiting for a Submariner date since June 2019 and Ben told me I will get it before Christmas and I picked up the watch in December.
Great customer service.
A big thank you to everyone at Rolex Glasgow boutique.
Kind regards and best wishes for 2024

Had my Rolex GMT 1984 gradually lost time after a major London service in 2018. Went back 2 years later after the lost timing got much worse. They agreed to correct the timing free of charge. During the next 2 years the exact same thing happened again. This time they wanted over 1000 pound for a service that was never corrected after the last full service in 2018. My conclusion is the 2018 service was a scam.

My father recently obtained these luxurious watches and I can't understand their value. I realize that it's not a low or mid segment of watches, it's the ultimate peak for those who passionate about acquiring luxrious things, but even after my acquintance with the production technoology, and watching the videos where professionals dissassemble them reviewing almsot each detail, I still believe they are too expensive, and I will never have a chance to relate to those who buy them.

these watches are great unfortunately my rolex datejust was stolen off of me 2 times already

I would like to say I was writing a review about a Cellini but I will
Never own one, this really is regarding the service in the Rolex AD, I wanted to purchase a white gold circa 20k Cellini but was so put off by the Rolex buying system ( no guarantees of a purchase only a waiting list with no specified duration and feeling like I was being sized up for whether I was good enough to buy one) that I bought a very fine and far superior in my view, Patek Philippe Calatrava in white gold for 5k less and with immediate delivery. So Rolex, sort yourself out, your system to manage supply and demand and to alienate customers has the opposite effect on some people and only drives them into the grey market where your brand is being tarnished by unscrupulous resellers.

Superb customer service from Jose in Terminal 2 Heathrow. Jose went over and above to explain details and answered all our queries from myself and my wife. Best customer service from Rolex I have ever had.5 stars for Jose.

Reading all these stories about how people can’t get a Rolex from an Ad because of this and that makes me laugh 😂

The worst part is people go a talk down on the brand and never experienced a Rolex watch when Rolex is by far the strongest brand in the world. No other brand looks out for its customers like Rolex does. Keep trying while I go to my local AD and buy another one.

The website is overpriced compared to the ads they run but the product is great. I got a daydate gold dial and it is wonderful.

I was trying to get a rolex perpetual for the wifes birthday but tbh ive just about given up. I see i am not alone, the whole experience of engagement is risible. Contacted the nearest dealer, told them what i required, told them i'd be paying the entire cost in one go, yet then we went into an endless e-mail chain about the requirement to book an appointment, choose a drink on arrival to discuss etc etc. They cannot divulge what stock they have, nor can they give you an estimated delivery time for new stock coming in. I finally managed to get to on a waiting list to then be told the following day by another rolex colleague i need to book a rolex experience and start the whole process again. I thought id contact another rolex dealer but got re-buffed as i'd already engaged with another so they would not engage with me unless, yep you guessed it - I book a rolex experience to visit a showroom to not see the watch i require as they have none in stock - Rolex have a word with yourselves please- absolutely awful but you are right 'a truly unique experience and awful business model that should never be copied if you wish to expand and retain a customer base'. Far easier just to purchase a second hand timepiece.

Great, speedy service. Needed some guidance about my Sea Dweller, all the information I needed came back extremely quickly in an email, gave me something to work with when visiting my local Rolex dealership. Can't fault the Rolex service.

ROLEX IS SCAM. I saw an advert online where I can get the watch for 40,000USD and on getting to the store, the attendant told me it goes for 45,000 USD. I had to go into my trading portfolio with PlanOff to take out the balance of 5k to pay the balance. This is misrepresentation and you can be sued for it.

Overrated overpriced, bad customer service really bad experience really bad management really bad knowledge about the watches and you just get ripped off and do not take good care of you got a watch and it broke down after. Yeah really bad overrated overpriced would not recommend

The company directors needs to really sit down and take a deep breath and look at the quality of the watches and brand that they have devised and created.

In my opinion the quality is a complete myth.

I am convinced that our 1984 BMW 318i , a E30 will outlive our 1972 Rolex watch.

About a week ago we visited the Rolex shop in Luxembourg explaining that our 1972 Rolex watch has stopped working two weeks ago.

My son and I were really disappointed at the unfriendly reception we received.

We were asked to pay 800 euros for a standard inspection service and then we will know what it will cost to repair the watch.

A new Rolex will cost 8000 euros and there is a waiting list for 5 to 10 years.

We took our 39 year old BMW for a service last year and was treated like proper customers by BMW.

Suggest Rolex start looking at success companies and a brand like BMW - Quality and Customer Driven!

I was in a Rolex store in Sydney and an older couple (60s) came into the store. The husband wanted to buy his wife a Rolex for her birthday.
Yes, you know the disgust the sales person gave them - the “you-can’t-just walk-in-to-buy-a-Rolex” with rolled eyes look.

My millionaire boss received his brand new Rolex Sky-dweller 3 weeks after ordering. I know few people with “connections” (aka millionaires) have no issues buying a Rolex from an authorised Rolex store.

So, is there genuine shortage because each piece is handmade and Rolex is struggling to meet demand or is there shortage only to the common peasants?

Every watch a dream, a legend everybody is starring when you have it on! Classic or not it is permanently so stylish and presents a superior class of luxury…don’t be anymore usual, be something unique!

For me, Rolex has died. The behaviour of authorised dealers has done this to this former great watch brand with a waitlist that isn’t a fair queue. People push in and those at the back stay at the back. That’s not a value most people subscribe too. Therefore when I see Rolex, I don’t see inclusivity - they need to wake up and sell direct online to move off these greedy middle man tarnishing their name.

Will move my money to Omega instead.

i Just wanted to buy a Rolex but was refused at shop by very rude sales thing who claims none of the watches are for sale they are only for show, LOL. Why have a shop to sell nothing. No wonder Rolex are going out of business and have such bad reviews. Glad I did not buy the Rolex. They need to change their attitude and treat customers with a bit of respect if they want to get sales.

Rolex kings hill, Put my submariner into rolex as it’s been 8yrs since the last service they said they will quote me first after it’s been looked at so I agreed,2 days later get an email saying my watch is really written off as the bracelet has a dent on it with a bit of stretch and to replace the strap is £3400 plus the middle part of the Watch has a small dent and needs replacing and that’s £1950 the service £500 and the crown has a dent and wear on it £121 and then the bezel was slightly bent £959 Crystal has a slight scratch £112 the total bill was £7245 inc vat ,but with the crystal it’s crystal DIDNT think you could scratch crystal and they said the hands have scratches on em but how can they there inside the watch protected by glass,I’m so upset with rolex as they are not willing to repair anything only replace there’s a dent on one link very minor they should replace the link but Ol no we don’t do that they said they really don’t want the job there only interested in selling the watches there service and customer service stinks I cannot believe how this company works now they just want to rob you blind and then say Ol I’m sorry we cannot help you like they care hans wildorf the original owner who started the company rolex would be turning in his grave if he knew how customers were being treated it’s disgusting, when rolex were based in Bexley a few years back they were helpful and second to none you would go there with a small problem and the guys on the front desk were eager to help you and always were very helpful and very polite it was a pleasure to go there they treated you with dignity and respect but not now they don’t in their big new building but there not interested it’s just but we don’t wanna help you go somewhere else cos they ain’t interested,I’m sorry I had to write this review as I like my watch but now I’m gonna have to get another company to sort it for me I’ve got a guy who will sort out my strap foe £350 plus vat and he said you won’t know the difference between new and his restoration, and got another guy to service and correct everything for £500 inc vat what a saving I’m making so rolex don’t even deserve one star but that’s the lowest I can give em don’t waste your time with rolex service centres they are just out to rob you blind well this is my experience with them so I’ll collect my watch back and they won’t see me again thx

Rolex makes it very difficult to service watches and left me feeling that they are just interested in selling new watches. At first visit to their NYC service center they would not service my watch unless I provided original bracelet. When I made sure the bracelet was delivered to them, they turned it away. Speaking to them afterwards, they asked me to visit their location one more time with the bracelet. It cant be that you have to visit their location 3 times for the privilege of paying almost $1000 to service a watch. Speaking to them, they were very rude and not interested in finding a solution that not only suited Rolex.