Roman Blinds Direct Reviews 

3,541
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom materials, the beautiful fabric finishes, and how wonderfully the items fit their windows. People also consistently mention that the online ordering process is straightforward, measurements turn out precise, and regular communication throughout production makes everything smooth. However, some people mentioned experiencing frustrating delivery delays or issues with external couriers taking significantly longer than expected to bring their packages. Additionally, a few consumers noted that certain hardware components, such as mounting brackets or wall fittings, felt flimsy, difficult to install, or failed to secure the window coverings properly.

What people talk about most

Product

People report positive experiences with product quality, praising the beautiful materials, neat stitching,... See more

Quality

Consumers find quality to be positive, frequently highlighting well-made fabrics and beautiful designs.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, presenting a mix of positive and negative... See more

Order

Customers had positive experiences with order, highlighting the straightforward online process and helpful... See more

Service

Reviewers express high satisfaction regarding the quality service and products received. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,541)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So Happy!!!

They did exactly what they said they would and the Roman Blind is beautiful. Thank you xx

14 August 2023
Rated 5 out of 5 stars

Beautiful blind

Beautiful blind. Reasonably priced compared to an identical one an interior designer quoted. Great communication throughout and delivered on time. Highly recommended.

16 July 2023
Rated 4 out of 5 stars

I have no problem with the blinds I…

I have no problem with the blinds I ordered they are lovely and very pleased with them. There is a but and this is why I only gave 4 stars,was because of the delivery which I suppose is not your fault but I think you should know. For 3 days I stayed at home waiting the delivery they finally arrived on the 4th day which I had to contact DX by text and email eveyday which is a bit off. You are likely paying them quite a bit for delivery so you should know there service is pants.

28 June 2023
Rated 5 out of 5 stars

Great experience

Great experience. Ordered 8 free samples which arrived within 24 hours. Which is brilliant in its self as they are different as to what you see on a screen. Took 3 weeks to be delivered. And apparently were easy to fit

27 June 2023
Rated 2 out of 5 stars

A bit disappointed if

I have 3 new blinds which are very nice, except one of them has been fitted with the wrong length white chain....it's too long.
And the plastic covers that go at the base of the chain are missing.....there is just one (broken) plastic cover.

26 June 2023
Rated 5 out of 5 stars

Roman blackout blinds in Fragaria Linen fabric

Absolutely delighted with the lovely fabric and quality finish of my blinds. The fitting instructions were easy to follow and the company kept me informed of despatch and delivery dates. The courier service was excellent, delivering my blinds promptly after despatch.

29 May 2023
Rated 2 out of 5 stars

Paid extra for next day delivery to put…

Paid extra for next day delivery to put blind up for guests but didn’t received blind until a week later. Phoned twice to get the extra cost removed at the very least and was told this was done but have still been charged £19:99. There seems to be a lot of miscommunication somewhere

22 May 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look