Romans - Swindon Reviews 130

TrustScore 5 out of 5

4.8

Aiken Road 27, SN25 1UH Swindon, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing! We cannot wait to live many happy y... See more

Rated 5 out of 5 stars

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, court... See more

Rated 5 out of 5 stars

Jade has made what could have been a difficult rental period so much easier to handle and we are very impressed with her forward thinking and enthusiasm. Always felt she had my best interest at heart... See more

Company replied

Rated 1 out of 5 stars

Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue tha... See more

Company replied


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Surveyor

About Romans - Swindon

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • Aiken Road 27, SN25 1UH, Swindon, England, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.8

Excellent

TrustScore 5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolute perfection

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!
We cannot wait to live many happy years in our new home💕

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

10 February 2026
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Hollie Case We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Moving day

Moving day! .. Just wanted to say a massive thank you to Amanda for helping us through the entire rental process. Everything through Romans Ltd has been well executed and extremely professional. very happy with our experience and would recommend to anyone.

30 January 2026
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Trev We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

First time renter…

Having just rented a property through Romans, it was a very easy and painless transaction. In particular, Amanda Force-Jones has supported and guided a first time renter all the way. The service provided by both her and her colleagues has been great!

30 January 2026
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Jonathan Hackney We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Very professional Team

Very professional Team. Everything did go smoothly, on Time and we moved in to our new property
Thanks Guys!!

10 January 2026
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Adam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

The team is amazing!

The team is amazing!! Amanda’s communication is a credit to the team! They are incredibly professional at all times!! Great agency to be engaged with!!

17 December 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

We needed to re-let a property in Swindon

We needed to re-let a property and were considering other letting agents, as a result of a landlord contract issue, however, we were impressed with Mark Davidson, who turned it around with his responsiveness and professionalism. Mark then had viewings lined up, as soon as the property was ready and immediately secured a letting. Great work! With the arrival of the new tenants, the property manager, Jade Small, has done an excellent job in welcoming them to the property and supporting them. A highly professional letting agency in Swindon.

14 November 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Mike Sierra We greatly appreciate your 5-star review and the time you took to share your experience with Mark and Jade . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Positive in overall

My experience with Romans has so far been limited to the initial stages of the renting process, so I cannot comment on how they manage the property throughout the tenancy.

Amanda, the letting agent, has been very helpful, professional — she arrived on time for the viewing, provided all the necessary information, and consistently responded to emails. The use of an automated platform like Goodlord helped streamline the paperwork and referencing process efficiently.

The lack of communication from the administration team after the referencing was completed, up until the finalisation of the tenancy agreement, is somewhat stressful and leaves room for improvement.

Overall, my impression has been positive so far.

30 October 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Konstantinos We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great management service

Jade is an excellent property manager who is very proactive, professional and great communication skills. She always goes above and beyond to ensure everything runs smoothly. We highly recommend her to anyone seeking reliable property management!

6 October 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Brett We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Romans performance

I have recently used, for the first time, Romans Swindon to market and let my flat. Lauren and Mia of Romans have been very proactive and knowlegable and have kept me fully informed throughout on progress. My flat was let quickly and for a realistic rent. The letting process has gone very well and I have been very pleased with the entire Romans experience.

16 September 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Mr n Willis. We greatly appreciate your 5-star review and the time you took to share your experience with Lauren & Mia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Working with Romans Agent was a breeze

Working with Romans Agent was a breeze! they showed us a great properties and handled paperwork smoothly with Mark and
Lorraine support

Highly recommend

22 August 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Bolaji Bugatti We greatly appreciate your 5-star review and the time you took to share your experience with Lorraine and Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I want to thank Amanda for her…

I want to thank Amanda for her excellent services in securing my house in Swindon (Taw Hill branch).
Communication was excellent and she was always efficient throughout the process.

23 August 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Janet N. Torhee We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout. Mark and Lauren made the process as quick and simple as possible. Have been very happy with the service Romans provide over several years.

22 August 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Jennifer We greatly appreciate your 5-star review and the time you took to share your experience with Lauren and Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Amazing Job

I was looking for a house with quite specific details and since the beginning Amanda treated me so well! All the deadlines and requirements were met with excellence and all my calls replied in a short span of time. Definitely really satisfied with the service!

19 May 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Te Mostrei

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Selling a Property

Romans did an excellent job in selling my flat and I would reccomend their Swindon sales team

8 May 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Nick

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Really good communication throughout.

Really good communication throughout.
They helped me from start to finish and I couldn’t be happier .
Special mention to Mia and Amanda for all their help .
Swindon taw hill branch .

30 April 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, smooth process

22 March 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Iyanuoluwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Amanda Force-Jones has dealt with us…

Amanda Force-Jones has dealt with us all through the process of finding a property and helped with everything to ensure a smooth and easy move - in. She’s been ever so helpful and lovely, and easy to reach out to.

13 March 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Sadie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We reported a problem for the attention…

We reported a problem for the attention of Naomi Hamilton on the evening of 27th Feb with the ground floor cloakroom wc, the siphon wasn’t working properly and a plumber arrived mid morning 28th and replaced
it. You can’t ask for a better service than that!

28 February 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Peter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Naomi a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Jade Small

Jade has made what could have been a difficult rental period so much easier to handle and we are very impressed with her forward thinking and enthusiasm. Always felt she had my best interest at heart and nothing was ever too much for her to work through. Romans are very lucky to have such a wonderful member of staff.

26 February 2025
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Pippa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jade a 5 star rating!

Many thanks
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look