Romans - Wokingham Reviews 114

TrustScore 4.5 out of 5

4.6

23 Market Place, RG40 1AP Wokingham, GB


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See what reviewers are saying

Rated 3 out of 5 stars

I am being looked after by Anne-Marie Osbourne who is unfailing polite and communicative. I am disappointed that some work that needs to be done was not done before the current tenants moved in. Als... See more

Rated 5 out of 5 stars

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all y... See more

Rated 5 out of 5 stars

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

Rated 5 out of 5 stars

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver. He made the whole experience feel remarkably smooth. I appreciate his timely... See more

Company replied


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Surveyor

About Romans - Wokingham

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 23 Market Place, RG40 1AP, Wokingham, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.6

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
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3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I am being looked after by Anne-Marie…

I am being looked after by Anne-Marie Osbourne who is unfailing polite and communicative.
I am disappointed that some work that needs to be done was not done before the current tenants moved in. Also the recent problem which was known to be the cooker hood was dealt with someone who could not recommend a model with a warranty of more than one year.
I don’t be live these are Anne-Marie’s fault but the organisation in grneral

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Longtime lanlord

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Moving into 21 Wilks Road

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

He made the whole experience feel remarkably smooth. I appreciate his timely responses and his advice to come and view sooner rather than later? Game-changing.

I almost didn't listen and I'm so glad I did.

Fast, honest and genuinely lovely to work with.
If you're looking for someone who actually delivers - this is your person!

14 April 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Arianne
We greatly appreciate your 5-star review and the time you took to share your experience with Tyriq. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fast Let, Seamless Service. Highly Recommend!

We’ve had an excellent experience with Romans, particularly Ellie Milne and her team in the Wokingham branch, along with our property manager Anne-Marie Osborne.

Ellie and her team were fantastic from the outset – they secured a tenant incredibly quickly and managed the whole process with real efficiency and professionalism. Communication was clear and proactive throughout, which made everything feel seamless and stress-free.

Anne-Marie has also been outstanding. She consistently keeps us updated, is always on top of everything, and gives us complete confidence that our property is being very well looked after.

A brilliant team delivering a genuinely high level of service, we wouldn’t hesitate to recommend.

13 April 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Customer 2
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Me and my partner had used Romans to…

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Tyriq provided us with all the help we needed and worked really hard for us to get a property sorted, massively appreciate his help and also his personable approach whilst maintaining high professionalism. Would recommend going through Romans and hope to use again when tenancy runs out. Thanks again to Tyriq !

10 April 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Hugo D., Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Tyriq. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Refreshingly good service

I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.
His customer service and pro active approach was refreshingly good, and overall his service was excellent from being to end.

23 March 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Jon We greatly appreciate your 5-star review and the time you took to share your experience with Jon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Hollie our Consultant at Romans…

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.
Allen Johnstone.

27 February 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Allen Johnstone

We greatly appreciate your 5-star review and the time you took to share your experience with Hollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Successful move

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

26 February 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Liam

We greatly appreciate your 5-star review and the time you took to share your experience with Jon and Meenu. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Romans in Wokingham. John assisted me with viewing the property, and he was professional, friendly, and very helpful throughout the process. He took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident in my decision.

The viewing was well organised, and the property was presented beautifully. I immediately loved the house and felt it was the right place for me. John made the whole process smooth and stress free, and I’m very happy to be moving in.

Thank you to John and the team at Romans Wokingham for the excellent service

17 February 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Tobi Adeyemi We greatly appreciate your 5-star review and the time you took to share your experience with John. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Brilliant

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

15 January 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Blue Caswell We greatly appreciate your 5-star review and the time you took to share your experience with Jonathon and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I’ve been using Romans for a number of…

I’ve been using Romans for a number of years now and always been pleased with the service - I’d like to say a special thank you to Cameron for keeping me updated on a regular basis and on arranging the most recent let .

29 January 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Stephen Gresty We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Tyriq helped and sourced our new…

Tyriq helped and sourced our new tenancy in a caring and professional manner
Very pleased

1 December 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Leslie Gilbert We greatly appreciate your 5-star review and the time you took to share your experience with Tyriq. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Fantastic staff and estate agents

Jonathan was fantastic dealing with our new tenancy, very helpful and went out of his way to help us. Highly recommend!

9 January 2026
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Shannon James We greatly appreciate your 5-star review and the time you took to share your experience with Jonathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Hard working sales team & engaging video tour

Selling my House currently through Ian and his team at the Wokingham branch. A hard working team, good communication, and the addition of a professionally created video tour, to engage prospective buyers. Thank you to Sarah, Abbie and Ben for your hard work.

10 October 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Michyberkshire We greatly appreciate your 5-star review and the time you took to share your experience with Ben, Sarah and Abbie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

The worst service from start to finish

The worst service from start to finish
Rented a property for 12 months
Forced to pay full year rent in advance
Tried to renew agreement on a month payment basis but was denied
Vacated property and forced to wait for holding deposit to be repaid
Could never recommend this company

8 August 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Dear Alan Moffett, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Rated 5 out of 5 stars

Jonathan was amazing and a big help. Everything went smoothly

I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌

20 May 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jonathan and Anna-Marie in Wokingham…

Jonathan and Anna-Marie in Wokingham have done a great job to support us secure a home.They have been very accomodative and very good with communication.Very good people skills to.Well done to you both and keep up the good work.

8 May 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jon.R was excellent

Jon.R was excellent throughout the whole process. Very responsive over email and phone. Explained everything clearly and made the whole rental process extremely straight forward and easy.

6 May 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Although we decided to on another…

Although we decided to on another property Jonathan Randall was exceptional! Incredibly responsive, went above and beyond to have us view the property as early as possible. He arranged for his colleague to show us around and she was also really helpful. Thanks Jon, will keep you in mind if we are looking for a future home.

30 April 2025
Unprompted review
Romans  - Wokingham logo

Reply from Romans - Wokingham

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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