Rook Matthews Sayer Reviews 

The whole process from start to finish was very smooth. The communication and advice was excellent and we had good information about viewings. The staff were all very approachable and friendly.

The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house

Ellis, Emma and Matthew were brilliant.
Got loads of viewings and a quick offer to help us get on the move.
Very proactive always available and kept us updated throughout the process.

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

We had an excellent experience with Lorraine Paul at RMS Alnwick. She was effective, efficient, and maintained excellent communication throughout the process. She kept things moving, responded promptly, and was professional and supportive during what became quite a long transaction. We really appreciated her persistence and clear updates throughout.

Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.

I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!

We had an excellent experience with our estate agent, Dylan. Our purchase journey was not always smooth, but Dylan did everything he could to help make it happen.

He was extremely helpful in coordinating with the sellers, solicitors, and everyone involved, which made the whole process much smoother for us. His communication, support, and dedication were truly outstanding, and we really appreciated how hard he worked to keep things moving.

Dylan provided an excellent and terrific service from start to finish. We are very grateful for his help and would highly recommend him to anyone looking for a reliable, professional, and supportive estate agent.

Rook Matthews Sayer are an excellent agency for finding the right property and mortgage. The team — Michael, Matthew, and Dylan — are truly outstanding individuals. They supported me throughout the entire process, and I am very grateful for their help and support. Thank you all very much.

Jan and the team at the Whitley Bay office went above and beyond to make this whole experience amazing. What a fantastic estate agents. I couldn’t recommend them more highly. Thanks 🙏

Very helpful and friendly staff. Good communication and efficiency by all the staff at the Jesmond branch, particularly Kevin and Sarah. Much appreciated

As a first-time buyer, I couldn’t have asked for a better experience with Jamie at Whitley Bay Ranch. From start to finish, Jamie was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process feel straightforward and manageable.
He took the time to explain everything clearly, answered all my questions, and made sure I felt confident in every decision. I’m really happy with the service I received and would highly recommend Jamie to anyone looking for a reliable and supportive mortgage advisor.

Steven and the team at the Fenham office are exceptional. They do not put the client under any pressure they allow everything to be at the client’s pace. From day one they have kept in me fully updated. I cannot recommend them highly enough.

A professional, supportive and friendly team who kept the process of selling moving along at every stage.

I couldn't thank Sian and the team more for supporting me during my move, they were there whenever I needed and I couldn't be more grateful for that. Thank you again! I couldn't recommend more!

Absolutely wonderful- so friendly and helpful, Maureen was really informative as I live out of area and am looking to relocate. Myrtle my fur kid was welcomed with open arms by Maureen and her colleagues- she didn’t want to leave! Thank-you so much for an outstanding service!

Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.

Having used a different agent for the sale of our property, we found the service offered by RMS Forest Hall to be miles apart for our purchase. We received very little communication from RMS regards our purchase and when we did, we found it to be inaccurate, outdated and unrealistic. We spent alot our of time having to chase various stakeholders to progress the purchase with little to no action from RMS. This eventually lead to the collapse of the purchase. We received no response to our communications in the lead up of pulling out of the purchase from RMS.

From start to finish the team at gosforth have been professional, supportive and gone above and beyond.
I highly recommend using them for your property purchase or selling
They are not just estate agents, they are so much more.
Thank you ❤️

I recently used Alistair as my mortgage advisor again, this was my first time using him for just myself and I couldn’t be more pleased with the experience.

From start to finish, he made the entire process feel straightforward and stress free. He took the time to answer every single question I had, no matter how small and never once made me feel like anything I asked was silly. That level of patience and reassurance really stood out considering mortgages can be daunting for a lot of people.

Alistair is incredibly knowledgeable but what I appreciated most was how genuinely invested he was in finding the best outcome for me. He is friendly and instantly makes you feel at ease while explaining things in detail so you can fully understand and make the right choices.

Overall, he was extremely helpful, approachable, and professional throughout. I’d have no hesitation in recommending him to anyone looking for a reliable and supportive mortgage advisor. I haven’t and wouldn’t use anyone else. Thank you Alistair!