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Room Urban Hostels Reviews 

11
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TrustScore 4 out of 5

4.1

Hostel
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Company details

  1. Hostel
  2. Budget hotel
  3. Group Accommodation
  4. Hotel
  5. Vacation rental
  6. Youth Hostel

Written by the company

Room Urban Hostel es una marca de hostels urbanos que ofrece una experiencia moderna, cómoda y sostenible en ubicaciones prime, siempre en el corazón de algunas de las ciudades más vibrantes del sur de Europa, como Madrid, Barcelona, Sevilla y Lisboa. Nuestros hostels están diseñados para todo tipo de viajeros: desde quienes viajan solos y quieren descubrir la ciudad a su propio ritmo, hasta parejas, familias, grupos de amigos o viajeros de negocios. Contamos con una amplia variedad de opciones de alojamiento, incluyendo habitaciones privadas, habitaciones familiares, dormitorios compartidos y dormitorios exclusivos para mujeres, adaptándonos a cada estilo de viaje. Nuestros espacios combinan diseño contemporáneo, confort y un ambiente social que invita a conectar con otros viajeros y vivir cada destino de una forma auténtica. Además, Room Urban Hostel forma parte de la primera cadena europea con Certificado de Emisiones Cero, reflejando un firme compromiso con la sostenibilidad y un turismo más responsable.

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4.1

Great

TrustScore 4 out of 5

11 reviews

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1-star

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4.1

All reviews

(11)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

A Magnificent Experience in the Heart of Madrid



I just spent a week at Room00 Madrid and couldn't be more satisfied. From the moment I arrived, the team was incredibly welcoming and professional.

What I'd highlight:

Location: Perfect. Strategically situated in a highly accessible area with public transport just steps away. I could get anywhere in the city without any hassle.

Facilities: The common areas are spacious and beautifully designed. The atmosphere is modern and spotless, with thoughtful decorative touches throughout. The rooms are functional and comfortable—exactly what you need in a quality hostel.

Staff: One of the best aspects. The team is attentive, speaks multiple languages, and genuinely cares about making your stay enjoyable. Don't hesitate to ask them for recommendations; they know the city inside and out.

Atmosphere: Perfect for meeting people from around the world. The organized activities (tours, terrace events) created a genuine community during my stay.

Value for Money:Excellent. You pay a fair price for premium service that's not typical in a hostel.

I'll definitely return. Room00 Madrid is much more than a place to sleep; it's an experience. Highly recommended for travelers seeking quality, comfort, and a welcoming atmosphere.

11 May 2026
Unprompted review
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Reply from Room Urban Hostels

Hi, thank you so much for this — it really made our day.

We recently recovered access to this Trustpilot account after it went unmanaged for a while, so we’re a bit late replying, but we didn’t want to miss the chance to thank you properly.

It’s great to hear the location, facilities, and especially the team stood out for you — that’s exactly the experience we aim to create, and we’ll make sure this feedback gets passed on to the Madrid team directly.

We’d love to host you again whenever you’re back in the city!

Best,

Room Urban Hostel Team

Rated 1 out of 5 stars

i would rate it power if i could this…

i would rate it power if i could this is the worst place i have ever been the rooms are small and beds are bad the staff are stupid and walks into our room while we are there and goes through our stuff they stole about 400 euro but refuses to give us anything we say we wanted to talk to the police but nobody came we ended up getting nothing WORST HOTEL EVER DONT GO this is why the hostel is cheap cause they are stealing for a side hustle and everyone in the staff are in on it

3 April 2025
Unprompted review
Room Urban Hostels logo

Reply from Room Urban Hostels

Hi, thank you for taking the time to write this.

We want to start by apologizing for the time that has passed without a response — we recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve recovered access to the account, we’re going through every pending comment, including yours, as a priority.

What you’re describing is serious, and we want to be clear: we take it very seriously. This isn’t something we’re going to address here in a review reply — we want to look into it properly and directly with you.

Could you email us at marketing@room00hostel.com with your stay dates, room number, and as much detail as you’re able to share? We will follow up with you personally and give this the attention it deserves.

Best,

Room Urban Hostel Team

Rated 1 out of 5 stars

Really bad experience

Really bad experience. The rooms were damp, and the staff was very rude and difficult to communicate with since they don’t speak English. The breakfast was one of the worst I’ve ever had at a hotel, etc. There was some dry toast and pastries. You have to wash your own dishes, even though there is someone working during breakfast, but all she seems to do is refill the juice when someone takes a single glass. Additionally, there is no drinkable water available, not even for breakfast. Never stay at this hostel!!!

3 March 2025
Unprompted review
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Reply from Room Urban Hostels

Hi, thank you for sharing this feedback.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re sorry to hear about the room condition and the communication difficulties you experienced — that’s feedback we’re taking seriously and looking into directly with the property team. We’re also sorry about the breakfast experience and the lack of drinking water, which isn’t the standard we want to offer our guests.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’d like to follow up with you directly.

Best,

Room Urban Hostel Team

Rated 1 out of 5 stars

It was really bad expirence for me and…

It was really bad expirence for me and my friends

We went there a week in march and it was the most shcoking expierence at this hostel we went in the room and the first thing we saw was that there were virtually no space in the room that we booked for the 8 of us and shockingly gross bath and toilet then the next day the police came because the hostel thought it was us that had made noise and then they took our depositum of about 20 euro and when we confronted the staff they were arrogant agianst us

never go here it is hooribel

3 March 2025
Unprompted review
Room Urban Hostels logo

Reply from Room Urban Hostels

Hi, thank you for taking the time to share this.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re sorry to hear about the state of the bathroom and the overall experience during your stay — that’s not the standard we hold ourselves to. We’d also like to understand what happened with the noise complaint and the deposit charge, as we want to make sure our team is handling these situations fairly and clearly.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review your case directly and follow up with you.

Best,

Room Urban Hostel Team

Rated 1 out of 5 stars

Really bad service!!!

Really bad service, no one could speak English or help with anything significant. Their breakfast was extremely bad, no water! Really a disappointment. They also took our deposit without any explanation. 0 stars from me.

14 March 2025
Unprompted review
Room Urban Hostels logo

Reply from Room Urban Hostels

Hi, thank you for sharing this feedback.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we’re going through every pending comment, no matter how old — including yours.

We’re genuinely sorry to hear about your experience. We were a bit surprised by the communication issue, as English is something our front-of-house team is trained and expected to handle day to day — but we’d really like to understand what happened in your case, since that’s clearly not what we aim for.

We’re also sorry to hear about the breakfast, and we’d like to look into the deposit charge with you directly.

Could you email us at marketing@room00hostel.com with your stay dates and any booking reference you have? We’ll review it personally and follow up.

Best,

Room Urban Hostel Team

Rated 2 out of 5 stars

Overall not the best experience.

Overall not the best experience.
The rooms are like a prison cell and the breakfeast is just bad cake and some bread with very processed cheese and dirty plates.
The bathroom had brown stains on multiple occasions with no brush. I would be careful of staying here

6 October 2024
Unprompted review
Room Urban Hostels logo

Reply from Room Urban Hostels

Hi, thank you for taking the time to share this.

First of all, we want to apologize for the time that has passed without a response from us. We recently discovered that this Trustpilot listing wasn’t being managed by our team, and now that we’ve been able to recover access to the account, we want to go through and respond to every pending comment, no matter how old — including yours.

We’re sorry to hear about your experience, especially the bathroom cleanliness issue you mentioned — that’s not the standard we hold ourselves to, and it’s something we want to look into directly with the property team.

Could you email us at marketing@room00hostel.com with your stay dates (and room number if you have it)? We’d like to follow up properly and make sure this gets addressed.

Best,

Room Urban Hostel Team

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