Roomrs Reviews 

Reply from Roomrs

Jun 12, 2026

Thank you for such a kind and detailed review! Apartments that feel intentionally designed and comfortable enough to actually settle into is exactly what we aim for, and we're really glad the location and community side added to the experience too. A friendly, accommodating team that genuinely cares is the standard we hold ourselves to, so it means a lot to hear that came through. Really appreciate the recommendation.

Thanks,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for the kind words! A smooth, easy process across sales, leasing, and customer service is exactly what we aim for, and we're glad the team was helpful throughout your move. Making the transition to NYC feel like a positive one is the whole goal, so it's great to hear it landed that way for you.

Thanks,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for such a thoughtful review and the recommendation! Being there both in person and on the phone during move-in is the kind of support we aim to deliver, since that's usually when people need it most. Sending clear instructions and FAQs ahead of time is one of the ways we try to take the guesswork out of the transition, so we're glad that helped make things smooth on your end.

Take care,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for the kind words! Clean, well-maintained apartments in quality buildings are the baseline we hold ourselves to, so it's great to hear that came through during your stay. Hope to have the chance to host you again down the line.

Thanks,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for such a thoughtful review and the recommendation! A smooth process from booking through move-in, with responsive support along the way, is exactly what we aim for, so it's great to hear that all came together for you. Accommodations that actually match the description and are clean on arrival is something we hold ourselves to consistently, and we're glad that landed too. The team will appreciate the kind words.

Thanks,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for the kind words and the recommendation! A friendly, supportive team that's actually there when issues come up is the standard we hold ourselves to, so it's great to hear that came through for you. Hope to have the chance to host you again in the future.

Take care,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for sharing this! Moving into NYC within a week of starting your search is exactly the kind of fast turnaround Roomrs is built to support, so it's great to hear that worked smoothly for you. Responsive, helpful customer service is something we hold the team to consistently, and we're glad that came through during your experience.

Thanks,
The Roomrs Team

Reply from Roomrs

Updated Jun 12, 2026

Thank you for such a thoughtful and detailed review! A flexible short-term rental at a good rate, without the overhead of a traditional sublet, is exactly the gap Roomrs was built to fill - so it's great to hear that worked well as a landing pad in NYC. The ability to switch apartments mid-stay is one of the features we're really proud of, and we appreciate you calling it out. Really appreciate the recommendation.

Take care,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for the kind words and the recommendation! Trusting a 3D tour without seeing a place in person can feel like a leap, especially in NYC, so it's great to hear the apartment lived up to what was shown. A quick, easy process is exactly what we aim to offer, particularly for people new to the city where the rental market can feel overwhelming.

Thanks,
The Roomrs Team

Reply from Roomrs

Jun 12, 2026

Thank you for such a thoughtful review! Eliminating the logistical headaches of furniture and utility setup is exactly what we built Roomrs around, so it's great to hear that came through during your move. A smooth digital onboarding process and prompt responses to maintenance and admin questions are standards we hold the team to consistently, and we appreciate you calling that out.

Thanks,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hello Carla,
Appreciate you taking the time to share this! Moving to NYC is no small thing, so it means a lot to hear the process felt manageable from start to finish. Glad the apartment lived up to the listing too — and thanks for the recommendation.
Thanks,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hello Wyatt,
Thanks so much for sharing this! Moving to NYC can feel like a lot, so we're happy the process felt quick and easy on your end. Glad the communication helped you land in the right apartment too.
Thanks,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hello Patrik,
Thank you for sharing this. A seamless move paired with great roommates is exactly the experience we aim to deliver, and we're glad the room met expectations as advertised. Flexibility for short-term stays is something we've invested a great deal in, and we'd be glad to welcome you back whenever your next stay comes up.
Take care,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hi Raymond,

We’re sorry to hear that you feel this way, and we’d like to clarify the situation for accuracy and transparency.

The stationary glass panel in your room was found cracked during your tenancy and was reported by you while you were still in possession of the unit. As outlined in the lease you signed, tenants are responsible for damage that occurs inside their private room during their stay. After receiving your report, a maintenance team conducted a review, and we provided an invoice and statement for the full replacement of the panel. This invoice was shared with you and the balance made clear, and the amount was applied in accordance with the lease agreement.

Regarding the security deposit timeline, the deduction explanation were provided, and the refund portion was processed. While there was an initial processing error with the bank details you provided, this was corrected promptly once brought to our attention, and the $750 refund was successfully reissued.

We understand that you disagree with the damage assessment, and you’re fully entitled to pursue any channels you feel appropriate. We respect that. We’re sorry that your experience didn’t meet your expectations, but we stand by the handling of this matter and the accuracy of the charge based on the lease terms and the documented condition of the room.

If you’d like to continue the conversation or review documentation again, we’re happy to speak with you directly.

Thanks,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hello Christian,
Thank you for the thoughtful review and the recommendation. We've put a lot of focus into making support accessible and keeping billing and move-in/move-out as transparent as possible, so it's great to hear those efforts came through. The community side is one of our favorite parts of coliving too — glad you got to connect with interesting people during your stay.
Thanks,
The Roomrs Team

Reply from Roomrs

May 12, 2026

Hello Makaela,
Thank you for the kind words! Furnished apartments with modern, move-in-ready setups are a core part of what we offer, and it's great to hear that resonated with you. We hope to have the opportunity to host you again down the line.
Wishing you the best,
The Roomrs Team