Banner for ROOMSENSE

ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, craftsmanship, and helpfulness throughout the process. Many highlight the outstanding service, noting a smooth, stress-free experience from initial design to final installation. People frequently commend the high quality of the products, including beautiful, well-crafted kitchens and appliances, emphasizing excellent attention to detail and superior workmanship. However, some customers also noted issues with product accuracy and administrative errors. Specifically, a few people experienced receiving incorrect items like wrong hobs or incorrectly sized unit doors, and some reported missing components, leading to delays and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising the professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, praising the professionalism, efficiency, and high standards... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

People report positive experiences with quality, consistently praising the high standard of units,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied

Rated 5 out of 5 stars

Exceptional from start to finish. Very professional company, great quality and workmanship. My fitter Steve Martin was amazing. Making sure everything was perfect despite working in very hot weather.... See more


Company details

  1. #21 of 25 best companies in Kitchen Renovator
  2. #73 of 106 best companies in Bathroom Renovator
  3. #60 of 113 best companies in Bathroom Supply Shop
  4. #129 of 227 best companies in Bedroom furniture shop
  5. #90 of 137 best companies in Kitchen supply shop

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

Promotion box for ROOMSENSE

Our HOT SUMMER SALE NOW ON! Get 50% OFF

+20% EXTRA DISCOUNT+FREE BOSCH DISHWASHER! T&C's apply

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(197)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love my Bathroom

The experience was very good because the fitters were very helpful and professional.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 3 out of 5 stars

Not being able to communicate…

Not being able to communicate effectively by phone rather than email. It's not always easy to explain in an email what the problem actually is. A couple of problems have arisen since the work was done. I would appreciate a call at some time discuss the priblems

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch with our aftersales dept should you require any assistance. you can email us at: aftersales@roomsense.co.uk.

Rated 5 out of 5 stars

Fantastic quality

Delivered on time. Installed on time and excellent workmanship.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Have used Roomsense twice now in…

Have used Roomsense twice now in different houses. Competitive prices. Hard-working installers.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 4 out of 5 stars

The sales team were amazing

The sales team were amazing, Ian was checking on progress everyday, the kitchin its self is stunning, I was helped to make right decisions and the surveyor was great, unfortunately their are small problems the two pantry doors do not line up with the side panels so their is a half inch gap at the top, the doors sit lower than the side panels, which is noticeable, and not nice, the doors need to be made to fit the side panels, plus finishing touches of screw holes not plugged up underneath cabinets, the cooker light stopped working within a month and the strip lights Underneath the wall cabinets buzz and are part not working regardless of only turning them on three times to show them off, two sockets together not alighned, noticed by a friend apart from these issues its a lovely kitchin.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Excellent service from Roomsense…

Excellent service from Roomsense Kitchens. Purchased both a kitchen and a bathroom from them and they did no disappoint, excellent quality, low price and quick excellent fitters.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Lucky for us

Lucky for us, Roomsense was recommended by someone we met at a party. Our designer, Andreas is experienced and gave us good practical advice and his design was exceptional. No hard sale, just honest clear pricing. The customer service was impeccable, everybody was polite and the kitchen was delivered as planned and without delays. Steve the fitter showed what true expertise is and his attention to detail is second to none, the kitchen including floor tiles was complete in seven working days and we are definitely happy we did not let anyone else fit it.
If you are looking for a brand new kitchen, bedroom or bathroom you must use Roomsense.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

Thank you for sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

I would recommend

From the initial home visit I was at ease with Steve the designer. He showed me all the samples and gave good ideas providing a plan that worked for me. The surveyor was also good making a few tweaks along the way and the fitting was smooth and without problems. I would not hesitate to recommend them.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

Thank you for sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

I am Very happy with Roomsense.

I am Very happy with Roomsense.
Ian spent his time giving good recommendations and explaining everything to me. Everyone in the showroom was very polite. The surveyor took his time to make sure the fitter’s paperwork was precise. The fitters Viktor and Dana did a great job. Thank you to all the team for giving me my dream kitchen

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Have a fantastic experience with this…

Have a fantastic experience with this company from the initial consultation visit and design with Andreas to the installation team. Very pleased and a must recommend.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

So pleased with finish

So pleased with the finish of my new kitchen.
The fitters worked tirelessly to finish in time.
Cannot fault the workmanship or product quality.

Lx

17 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 4 out of 5 stars

Fitters arrived on time

Fitters arrived on time, any questions I needed to asked, were fully explained. Very clean workers.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

We are very happy with Roomsense…

We are very happy with Roomsense Kitchens. They gave us the best ideas and their price was cheaper than our Wren quote. The kitchen is very good quality and I only wish we had got them to install it in the first place. Our builder made a mess of the fitting so we asked Roomsense to sort out what they could. They sent their fitters in and they took most of it out and fitted it again properly.
We recommend you use them and their fitting service.

17 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 4 out of 5 stars

Every thing was great apart from the…apart from the hob

Every thing was great apart from the hob quite dangerous with the high pan rests if you don't get it centred they tip not safe if you have hot water or oil in them

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

Love my new kitchen!

Love my new kitchen!

Massive thanks to Roomsense team.

17 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Do not hesitate in using this company

If you’re thinking of using Roomsense, I would absolutely recommend them. Their product is extremely well built, and their sales team and customer service are truly second to none. Ian Reeve was our contact and he did everything to make our kitchen perfect even sourcing certain products for us that we asked for he did an amazing job. Jay Hemmingway also helped us with the aftersales I kept asking questions on items and he was patient and supplied the information I asked for with no hesitation.

From the very beginning, the team was professional, knowledgeable, and genuinely committed to helping us achieve the perfect kitchen for our space. We chose to self-build our kitchen, and they did everything possible to make the process easy for us. From the planning stage right through to delivery, everything was handled smoothly and efficiently.

They even organised someone to assemble the cabinets, which saved us hours and hours of time and made a huge difference. The attention to detail throughout the whole process really stood out, and nothing ever felt like too much trouble.

The quality and finish of the kitchen are outstanding — everything feels premium, well-crafted, and built to last. Our kitchen looks amazing, and we are absolutely delighted with the result.

Overall, a brilliant experience from start to finish. We wouldn’t hesitate to recommend Roomsense to anyone looking for a high-quality, stylish, and reliable kitchen supplier.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Good service good quality cupboards…

Good service good quality cupboards fitter were brilliant couldn’t ask for more

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 3 out of 5 stars

The units are excellent but admin was…

The units are excellent but admin was confused meaning we were sent the wrong hob (electric instead of gas) and had to source our own or wait 2 weeks for the right one. Also the housing for the oven was incorrectly done and they had to come back and redo it. Some of the unit doors were also incorrect sizes and we had to wait for the correct size.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

Dear Valued Customer,
Thank you for your feedback. We note that this was supply only and we delivered a replacement plinth and one door within a few days of being informed you required them. Unfortunately this was one of the rare occasions where the hob delivered was incorrectly sent by our suppliers. Please contact us should you need any future assistance .
Kind regards
Roomsense Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend
Great design
Great product
Great fit

6 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look