I was expecting this to be far better quality; despite it being in the sale . Well packaged..but the plant itself wasnt a healthy looking specimen. My previous order was in excellent condition and is thriving
Reply from Roots Plants
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your ‘Bressingham Purple’ Polemonium did not arrive in the condition you expected.
We always aim to send out healthy, quality plants, and we’re disappointed that this one did not meet our usual standards. We appreciate your comments and will take them on board to help us improve.
We’re pleased to hear that your previous order arrived in excellent condition and is thriving, and we hope your Polemonium settles in well with the right care and attention.
Many thanks,
Sophie
