Roper Rhodes Reviews 

Roper Rhodes’ Technical Department has been consistently supportive, helpful, and incredibly knowledgeable. They’re always on hand to answer any question, no matter how small it might seem. Terrianne, in particular, has been fantastic, always offering clear guidance and genuine support. It makes such a difference knowing there’s someone reliable and friendly ready to help every time.

Tanya Ricketts is nothing short of excellent. Out of all the suppliers that we deal with Tanya is without a doubt the best.
She has NEVER let us down.

Colin Aston

Formula Bathrooms

Let me start by saying I've worked in the plumbing and heating industry for 20 years and have installed Roper Rhodes products before with no issues.
That's the good bit out the way.
A company shows how good it is or isn't in this case when things go wrong.
I had what should have been a very minor issue on installation of one of their toilet cistern's.
I spoke to a customer service agent who did try her best but was unable to let me speak to their technical manager.
Frustratingly their " technical" department were unable to grasp the design fault or offer a solution.
Videos were emailed via my supplier who was becoming frustrated as I was.
A replacement cistern was supplied before checking the issue their end and no surprise it had exactly the same issue.
Common sense would suggest their " technical manager" opens the box and checks to see if the issue is the same before delivering another faulty product and causing further delays for the installer and client.
No that would be too easy.
A spacer was supplied which was as much use as a chocolate tea pot.
Roper Rhodes actually had the cheek to blame me the qualified installer for not installing their faulty product properly!!
A video was sent and my supplier suggested if they could reply with a video back showing what I was doing wrong then I'd eat my words.
No reply from Roper Rhodes.....Funny that!
For the record I had to adapt a plumbing fitting not designed for it's purpose to get around their faulty product which caused unnecessary stress to all involved apart from this company.
My client was then happy with their fully functioning toilet and I could get paid.....very important.
It's a shame because on the face of it their products are aesthetically pleasing.
I had another issue on the same bathroom install where by I had to back off the new tap cartridge on the basin and bath taps so the handles finish inline.Why should the installer have to do that on new products?
Moving forward would I install or recommend their products.Its a big NO from me.
Roper Rhodes you used to be a decent company but some where you are going wrong and I agree with the other poor reviews.

Ordered a toilet from the Roper Rhodes website through a third party. The photo was of a complete toilet with pan and cistern. Only a pan was delivered. Nowhere in the product description does it say that this is pan only.
The toilet was 2cm deeper than the stated dimensions online making it unsuitable for my tiny bathroom.
This company need to improve their listings so customers avoid dissappointment and the hassle of returning items and delaying booked in workmen.
Customer services were quite rude about it too when I phoned them. All in all not impresssed and would not order their products again or recommend them. The only good thing was that they rightly waived the handling fee to return the item although is cost me a £45 minute drive.

We had a few issues with a two bathroom fittings installed a few years ago. The staff (Charlie) was really helpful in sorting out replacements and organising their delivery. All very stress free!

Purchased a (expensive!) toilet seat with a design fault in the "upgraded" hinge assembly. I sent them detailed information about the problem, but they simply do not care. The only response I got from them was essentially suggesting that I installed it wrong. How do you install a toilet seat wrong??? No, they have simply been dismissive of my complaint.
Don't be fooled by the image they try to push. They do not care about the quality of their products, that much is clear. Their quality guarantee is worthless and they are happy peddling faulty products.
[Update] as an experiment, I ordered a second toilet seat from a retailer. Exact same make/model. This time, the finish on the wood was defective. Very poor quality control indeed! But this time, I won't even bother complaining to Roper Rhodes. Waste of my time.

Their products are excellent and the after sales exceptional. The representative who dealt with my query (Charlie Granger) could not have been more helpful.
If only all companies were this good!

I was having trouble finding a cistern seal locally in Cornwall. The sales and technical departments at Roper Rhodes were excellent in both interest in my problem and finding a solution to my problem .
I can’t praise them enough. Thank you

Spoke to Mandy regarding an enquiry over my toilet. She was very helpful and kind and sent me the information I required immediately via email.

Having spent a lot of money purchasing Roper Rhodes items for a house renovation, I had to return one item, a shower, not because it was faulty, but because it wouldn't fit the plumbing set up. The item was still in it's box and all it needed was some tape to reseal it. As I was dependent on the fitter's availability (he got delayed on another job), sometimes the return time, 'no quibbles' isn't feasible. So on refunding the item, it is subject to a 20% restocking charge, which in this case has cost me £80.50 inc VAT. I'd understand if there was no packaging, but that wasn't the case at all. They did offer to reduce it to 10% if I bought another one of their showers (I didn't). Great brand, good kit, but suggest reading the T&Cs prior to purchasing to check for restocking charges.

Absolutely first class customer service from Roper Rhodes. Sadly, our brand new bathroom 'furniture' recently suffered a minor chip after a visit from an over-enthusiastic plumber. I called Roper Rhodes on Monday morning to see if I might be able to buy suitable touch up paint to cover it up. I spoke to a wonderful young lady who not only was incredibly helpful and charming, but kindly offered to send the paint free of charge!!! I received the paint this morning (Wednesday). This is the kind of service I thought no longer existed. I am so impressed - thank you Roper Rhodes, your customer service colleagues are an absolute credit to you. 🏆💐

Customer service was fast and efficient, my technical issue was resolved swiftly.

Excellent products and amazing customer service.

We have always had great service from Roper Rhodes, recently the clips on the plastic chrome trims on our sinks had broken, they were 7 years old but Roper Rhodes replaced them completely free of charge, you can't get better than that!

Our sinks, cabinets and bath panel still look as good as new after 7 years.

Very highly recommended.

To experience a company who still gives exceptional customer service is unusual. I phoned regarding a tap where I could not remove the cartridge to repair a drip. Tap was purchased from a dealer who no longer do plumbing supplies. I was asked to provide pictures of the tap, along with receipt after which I was told a replacement would be dispatched.The whole process was handled with the highest level of customer service, I am truly impressed with the ethos in the company and how the staff are trained. A refreshing experience to speak with a person and to be dealt with so professionally, I can not praise them enough.

Excellent service, very helpful technical member of staff (Ben), very prompt delivery.

I’ve given five stars for customer service. Had a problem with silver trim on my bathroom base unit (for sink/toilet) within the day, emails were answered and problem solved. Best service ever.

It’s great to be surprised these days with super customer service i contacted Roper Rhodes last week as on old bathroom light unite my mother had stopped working it needed a new fuse but it was non standard. I contacted the customer support just expecting them to tell e what sort of fuse i needed. But no they not only said they would send me a replacement but it would be free. When it arrived not only was it a new fuse but a whole new section. I can not rate this company enough helpful fast and considerate. Thank you Sean at Roper Rhodes talking about going the extra mile. Well done and thank you

I needed some parts for a 15 year old Storm tap. The person that I spoke to was extremely helpful and immediately emailed the parts list to me. I called back and spoke to another helpful person who arranged for the parts to be sent to me.
I have to say that the staff at Roper Rhodes are always polite and helpful which I find fantastic in this day and age.

Ordered a wall cabinet from the fitted furniture range and Roper Rhodes supplied a WC cabinet, arguing with my plumber that they had supplied the correct product. We then realised when the correct cabinet was supplied that the “chalk white” cabinet ordered was oak with only a white front (not fully white as pictured), and additional panels were needed to clad the sides (but not the top and bottom, which would have stayed oak). What they supplied to do this was 12 inches too long and they said it should be cut to size. Having spent over £600 we decided to return it as not of satisfactory quality or fit for purpose. RR insisted on applying a 20% restocking fee. Appalling customer experience for a substandard product which would have ruined my new bathroom

Our experience with Roper Rhodes was outstanding. And their Customer Service Department responded to our bathroom cabinet issue quickly with integrity, quick and clear communication, and a creative and a generous resolution. Integrity rarely seen during our six-year home renovation. Highly recommend them.