ROSEFIELD Reviews 

I ordered a watch for my wife for the holidays, and though the watch was beautiful and seemed very well made, the case size was not what she wanted. I initiated a return and there was a significant delay in the return transport. I reached out to Rosefield to alert them to the delay, and they responded quickly to track and then refund my purchase. My experience with Rosefield support team was timely and caring and resolved in very quickly, considering the postal delays. I would definitely purchase from them again.

Rosefield company makes beautiful watches but also takes care for customers and make sure that customers are satisfied with products and services.
I was really impressed with Rosefield support team because as soon as I had one issue with delivery of my watch, they react immediately and helped me very quickly.
I am very thankful to Simone for fast correspondation and great support. My expirience with Rosefield team was excellent and I would reccommend this company and their employees to all future buyers.
Thank you dear Simone and Rosefield team❤️

Great and excellent service, very helpful and kind with my refund - thank you again for your brilliant and fast help.
I can totally recommend, Moritz

excellent service, returned a watch from the UK, made a mistake with customs, but they still refunded me the full amount. recommend. excellent service

I have had a wonderful Experience with Rosefield , my strap was not staying closed and I contacted them through WhatsApp and got a reply straight away with someone unfortunately I don't have a name but a really lovely warm message back to me and all I had to do is send a video and my new strap is on the way , Definitely highly recommend Rosefield 😊

The customer service was amazing!! I talked with a rep through instagram messages and they were so helpful. They got me a replacement watch strap immediately and ended up replacing my watch all together due to an original faulty strap. And the watch is just beautiful too!!

I initially had an unfortunate experience with this company, as I was sent the wrong watch. While I was disappointed I received the wrong watch, the customer service department was excellent! I received a refund for my watch and the customer service department even looked into trying to reimburse me for the expensive international shipping I had to pay to send it back. Ultimately, Rosefield has beautiful watches and jewelry pieces. I gifted one to a friend and she loves it. So thankful to the customer service department who turned a negative experience into a great one. Would recommend them for sure!

I had to return a watch before Christmas, this has been dealt with promptly. Customer service was great

Great service. Anne was extremely helpful.

I bought a beautiful dove grey watch strap from Rosefield, which sadly became unwearable after a couple of months because the leather became very discoloured and grubby just from normal handling (i.e. taking it on and off). I left a review of this on the product page of their website, but they did not publish it. I think transparency is really important and it has put me off making any future purchases from this company.

Excellent service throughout, their customer service was brilliant.

Very helpful customer support, efficient and understanding! Wouldn’t highly recommend this company and also their great jewellery

I got a very fast reply and they were very kind in the mail. My bracelet watch was broken and I immediately got a new one, which was delivered fast!

Couldn’t be happier!

My parents bought me a Rosefield watch last Christmas and we found the watch had stopped working (even after replacing the battery) the communication was fast and they were even kind enough to send me out a brand new watch replacement. Thank you so so much.

Returns are to the Netherlands, not free and can incur customs costs. The support team have been unhelpful responding with "Please let them know that the customs was already paid when the order was shipped to you." except there is no way of communicating with the PostNL and then the team ignored further requests to resolve the issue.
Update - the support team have agreed to a refund and allowed us to keep the watch if it is returned to us. Upgraded to 3*, as it should be made clear on a .co.uk website of the return complications .

What amazing customer service! I bought two watches for my wife to choose between, and then tried to return one. That involved posting it from the UK to the Netherlands. After a couple of weeks the watch arrived back at my house - apparently rejected by Dutch Customs. It seems they treated it as an import into the EU, rather than a return. I contacted Rosefield to see if they could find out how I could return it, and they came up with a very generous solution. They allowed me to keep the watch and they refunded me the cost. That is ‘above and beyond’ customer service.
Can’t recommend them highly enough.

For years I had bought gifts from Rosefield and never had major issues, until this year! I bought 3 items at the end of November, and then the items.got lost in transit. It took a very long time to get any help as all emails were general copy and paste responses. They eventually sent me a replacement order which again the tracking was not updating so it was likely they would not be delivered by Christmas which Rosefield agent had admitted. On the 23 December, the items were still not delivered, so obviously i had to go out and buy new gifts as the rosefield agent messaged me on the 23 December saying as these have not been delivered yet and we do not know when they will be delivered, we will give you a refund but then refused. So i had to go and buy replacement gifts. Then on 24 December the rosefield gifts arrive, which are now useless as i had to buy more gifts. I requested to return for a refund as they didnt arrive within the estimated delivery date and arrived 3 WEEKS LATE. Rosefield refused return as they are personalised. Also to note this ordered was over 100 euro, not just a cheap order. Will never ever buy from them again, their customer service and responses are shocking.

My daughter chose a watch from this company, but nowhere on the description, did it say that it had an adjustable clasp, which meant on my daughter's small wrist, the strap was double the width on one side and very uncomfortable.
The watch itself was just what she wanted and was very pretty and would have been ideal, if I had been on a strap that could've had links taken out, but for some reason it's a fixed strap with a slide clasp. Not good if you have small wrists.
Very disappointed and to top it all, I have had to pay £12 to return it to the Netherlands, via tracked postage. So not did I pay £10 for delivery, I've paid a total of £22 postage for a watch I wouldn't have bought in the first place, if the description had been accurate.
Just be warned if purchasing from the UK. I personally wished I had bought from a UK retailer.

Excellent customer service. Very friendly and dealt with all issues I had very promptly.

Ordered for the holidays. They have changed the shipping date 3 times. Unfortunately it was my daughter’s gift which now arrive “maybe” after Christmas. Save yourself the trouble. If you cannot deliver in time for holiday do not pretend you can. Buyer beware. Posting this review on all sites.