Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more
Company replied
Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more
The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more
Company details
Information provided by various external sources
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.
Contact info
9 Ross-Simons Drive, 02920, Cranston, United States
- 800-835-0919
- customerservice@ross-simons.com
- www.ross-simons.com
4.0
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful cross and chain…
The cross and chain looked exactly as pictured. They are lovely.
I received frequent updates on my order, which arrived as promised.
24 September 2025
Unprompted review
Love the items.
16 September 2025
Unprompted review
Fast arrival time
Fast shipping and easy to order from website.
I ordered the sterling silver magnetic clasp converter for my charm bracelet.
Unfortunately, the clasp wasn’t large enough so had to send back. Waiting for refund.
23 September 2025
Unprompted review
Reply from Ross Simons
Thanks for sharing your experience—it’s great to hear the ordering process and shipping were smooth. We’re sorry the clasp didn’t fit your charm bracelet as expected. Once your return is received and processed, your refund will be issued promptly.
The delivery was prompt and quick
The delivery was prompt and quick. I’m out of town and have not had the opportunity to see my jewelry. But I’ve ordered from Ross & Simon on several occasions and have no doubt that I will love my new pieces.
26 September 2025
Unprompted review
Everything was made in China I'm not longer a fan
I did not know these pieces came from.China very disappointed
16 September 2025
Unprompted review
Reply from Ross Simons
Our pieces come from all over the world, including many made here in the United States, and we work closely with trusted partners to ensure quality and craftsmanship regardless of origin. Please note that if you are seeing a label on the presentation box that says "made in China" it is the box that was made there and doesn't refer to the contents inside.
Great earrings
Great earrings! I needed a new pair for the ones I loss.
22 September 2025
Unprompted review
Reply from Ross Simons
So glad to hear you love the earrings! It’s always a bit of a heartbreak to lose a favorite pair, but finding a new set that feels just right is a win.
I love the earrings, but…
I love the earrings. They’re really gorgeous. But I’ve already lost one of the threaded end caps. Not sure when or how it came undone, but 1/2 my pair of earrings is no longer useful.
25 September 2025
Unprompted review
Reply from Ross Simons
Thank you for sharing that—it's wonderful to hear you love the earrings, but we're truly sorry about the lost end cap. Threaded closures can sometimes loosen without notice, especially with regular wear or if they weren’t fully secured. Please reach out to customer service at (800) 835-0919 so they may assist.
I’m sorry to say that I was…
I’m sorry to say that I was disappointed in the necklace the advertisement showed different color gems but when I saw it the pendant was so small that you couldn’t see many of the gems there were no variations of color either I can pick out maybe 1-2 colors. I wasn’t sure whether to review because I hate giving bad reviews
25 September 2025
Unprompted review
Reply from Ross Simons
Thank you for sharing your experience. It can be challenging to accurately depict size and color online, especially with multi-gem pieces where lighting and magnification can sometimes make the colors appear different in person. If the necklace didn’t meet your expectations, you’re absolutely welcome to return it within 30 days for a refund or exchange. We want you to feel confident and delighted with every piece you choose.
Really nice jewelry
Really nice jewelry. Love the quality and value.
25 September 2025
Unprompted review
I am a long time fan of your jewelry
I am a long time fan of your jewelry. Ordered quite a bit when I was in the workfield. Now I am retired and don't wear as much jewelry as I did when working. I saw this ring and loved it. Will wear it as an engagement ring since I did not like my original ring
18 September 2025
Unprompted review
Beautiful piece of jewelry
Beautiful piece of jewelry. The glass beads are gorgeous. The bracelet wears beautifully.
20 September 2025
Unprompted review
Delivery was quick and my order was…
Delivery was quick and my order was filled accurately. The rings I ordered are truly beautiful and look amazing. My only complaint is in the website. Way too many emails and the cart disappears everytime! Lots of work.
9 September 2025
Unprompted review
Item as described
Item as described. Arrived faster than expected. The piece is beautiful. Thank you
19 September 2025
Unprompted review
Stunning garnet bracelet
Fast delivery and quality product. I love my new garnet beaded bracelet. It’s so special. And, the price was reasonable too! I’ll definitely be a repeat customer and will tell friends!
23 September 2025
Unprompted review
Ordering and shipping was great
Ordering and shipping was great. Unfortunately, I don’t love the bracelet. The mesh makes the gold really yellow and it is more dressy than I expected. I’ll keep it for special occasions but will maybe research reviews and more photos in the future. There were no reviews for this piece however. Thank you.
19 September 2025
Unprompted review
Reply from Ross Simons
Thank you for your thoughtful feedback—it’s great to hear that ordering and shipping went smoothly, even though the bracelet didn’t quite match your expectations. Mesh designs can sometimes amplify the gold’s brightness, giving it a more formal look than anticipated. It’s completely understandable that you’d reserve it for special occasions.
Bought a good cross for my wife … wow
Bought a good cross for my wife … wow! Absolutely amazing, looks stunning.
20 September 2025
Unprompted review
I enjoy looking at the jewelry…
I enjoy looking at the jewelry Ross-Simons offers their customers. The prices seem reasonable, and they offer different ways to purchase them.
Customer service is always friendly and helpful too.
16 September 2025
Unprompted review
This is the second necklace i…
This is the second necklace i purchased, i really love the necklaes
15 September 2025
Unprompted review
Received my pendant & was happy with…
Received my pendant & was happy with the quick delivery & quality of this piece.
16 September 2025
Unprompted review
Reply from Ross Simons
We are pleased to learn that you were happy with the pendant and the service you received!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.