Ross Simons Reviews 

2,020
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely fast delivery times, careful packaging, and the overall convenience of placing orders online easily without encountering any trouble. Many people also enthusiastically appreciate the stunning designs, exceptional craftsmanship, and the wide variety of attractive jewelry options that consistently arrive promptly. However, some customers also noted that certain ordered items appeared much smaller in person than expected from the promotional online photographs and descriptions. A few other people also felt that a few purchased pieces lacked proper durability, mentioning frustrating issues with broken clasps or tiny stones falling out prematurely.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the beautiful designs, fast... See more

Quality

People report ambiguous experiences with quality, as many reviewers enthusiastically praise the stunning... See more

Delivery service

Reviewers highlight great satisfaction with the delivery service, frequently praising prompt shipping,... See more

Price

Customers had ambiguous experiences with price, as some reviewers praised the reasonable costs, excellent... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight fast delivery, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 5 out of 5 stars

Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewellery shop
  2. Clothing Shop
  3. Watch shop

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,020)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Tree of life

I liked their selections available and decided on something reflective of who I am. Ordering was easy and three selections for speed delivery was available. I received my lovely ring well packaged and am enjoying it.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent jewelry resource

Every item I have ordered has been great quality. Boxed. And I’ve really been happy with my purchases. Bought a number of gifts. Things for myself. Silver, gold, pearl.

1 September 2025
Unprompted review
Rated 3 out of 5 stars

The earrings were much smaller than I…

The earrings were much smaller than I expected. I thought your jewelry would have more presence and character. I like the style design, just too small.

25 August 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your thoughtful feedback—we’re glad to hear you liked the style and design, but we’re sorry the size didn’t meet your expectations. To help customers gauge scale, we include product dimensions in the description and show each piece, to scale, worn on a model. That said, we know it’s not always easy to visualize size online, and your input helps us improve how we present our collections.

Rated 1 out of 5 stars

POOR QUALITY JEWELRY

Jewelry is cheap, breaks easily and is way way over priced!
I would never ever recommend them to anyone! They portray beautiful beautiful jewelry in their catalogs, but I've had nothing but problem after problem after receiving my items! From issues with the clasps, to stones falling out and tarnishing which was advertised as in my case as Sterling Silver!

30 June 2025
Unprompted review
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Reply from Ross Simons

We're truly sorry to hear about your experience. At Ross-Simons, we've been a trusted jeweler for over 70 years, and we take pride in the quality and craftsmanship of every piece we offer. We stand by all of our products and are committed to working with our customers to make things right. If you've encountered any issues, our customer care team is here to help resolve them promptly and ensure your satisfaction. Your trust means everything to us.

Rated 4 out of 5 stars

The item was as described

The item was as described. I really like my earrings. The only complaint I have is they are hollow. I was expecting them to have a bit more weight. Ordering was easy, it arrived in a timely manner. Overall, I was very pleased!

29 August 2025
Unprompted review
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Reply from Ross Simons

Thank you so much for sharing your experience! We're thrilled to hear that you really like your earrings and that the ordering process was smooth and timely—that’s exactly the kind of experience we aim to deliver. We understand your feedback about the earrings being hollow. Many designs are crafted that way to ensure comfort, wearability and affordability, but we know that some customers prefer a more substantial feel. Your input is incredibly valuable, and we’ll absolutely take it into account as we continue to refine our collections.

Rated 1 out of 5 stars

Disgusted

I just tore apart your catalog and dumped it in the trash after seeing page after page with Christian crosses or all sort, and Christmas decorations, but NOT ONE STAR OF DAVID, a beloved symbol for those of the Jewish faith.
Surely you know that Jewish people love and appreciate fine jewelry, certainly as much as those of the Christian and other faiths.
So the exclusion of Stars of David or other Jewish-related jewelry can only be intentional.
In this time of rising anti-Semitism, it is disgusting to see Ross & Simons exhibiting such discrimination.
By the way, my grandparents -- both Jewish -- proudly carried the name of Simons, as did their ancestors. They would be appalled to see a company like yours carries their name.
I have requested you take me off your mailing list and be assured I am utterly disgusted with your company.

3 September 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your very candid feedback. We’re truly sorry that the catalog didn’t reflect the diversity you were hoping to see. Our company is very proud of its Jewish roots and works toward being as inclusive as we can be. Unfortunately, our catalogs have limited space for the 18,000 skus we carry, including Star of David jewelry, which is offered on our website by clicking this link: https://rsssmns.com/45WLNwd. We’re always working to make sure our collections reflect the values and traditions of all our customers, and we regret that this particular catalog may have missed the mark. We will be sure to share your feedback with our merchandising and marketing teams and hope that you will consider visiting our website for a much wider variety of items.

Rated 3 out of 5 stars

Beautiful shell charm

Its a beautiful shell charm. I really like it. For an 18Kt gold plating I found it a bit dull, feels more like 14kt. Also, the garnet stones are very light in color, the red does not stand out. So I would say looks different from online pictures. Still very pretty nonetheless and I purchased it during a sale so I will keep it.

20 August 2025
Unprompted review
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Reply from Ross Simons

Thank you for your thoughtful feedback. It’s wonderful to hear that you appreciate the charm’s overall design and aesthetic. While the shell motif and craftsmanship seem to have met your expectations, we understand your concerns regarding the gold plating and garnet stones. While we try to photograph all of our pieces as accurately as possible, we understand that screen resolutions and the lighting it is exposed to can vary, making the piece look slightly different in person. We’re glad the piece still holds appeal for you and that the promotional pricing made it a worthwhile purchase.

Rated 3 out of 5 stars

I had to search for my delivery using…

I had to search for my delivery using the tracking number with our USPS mail lady.
She called the local post master to use GPS with the tracking number on my order.
The mail lady was able, with a GPS locating delivery
Site, to retrieve my Ross Simon package.
It was located about three to four houses down our street sitting on a front porch for two days.
I was very upset as this was an expensive purchase for me.
It took two days of working with USPS to finally locate my purchase.
Please consider using UPS or FedEx for Ross Simon deliveries.
USPS is not always reliable.

21 August 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for taking the time to share your experience—your persistence in working with your local USPS team to recover the package is commendable, and we’re relieved it was ultimately retrieved. We typically find USPS to be a reliable carrier, and we regret your experience. We truly appreciate your patience and hope your next experience is smooth and worry-free.

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy. The website is user friendly which makes purchasing very simple. My piece of jewelry actually arrived 3 days early!
Thank you!

18 August 2025
Unprompted review
Rated 5 out of 5 stars

So unique and special!

This is a beautiful piece of jewelry, and I am so pleased to own it being of Italian ancestry. My grandmother, who was born in Italy, owned a coveted piece of jewelry called the Lion of Venice which was similar to the 500 Lire Coin in that it was two-toned silver and gold and flipped over. My older sister inherited it after my mother's death, so I am thrilled to have this in my possession. Even more special, there was a small scratch on the woman's face and when I called Customer Service, they said they would replace it at no charge immediately. Terrific Customer Service!

22 August 2025
Unprompted review
Rated 4 out of 5 stars

I was a little disappointed in how thin…

I was a little disappointed in how thin the rings were since I’ll be wearing these everyday don’t know how long they will hold up! But very pretty!

18 August 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your honest impressions. It’s understandable to feel a bit concerned about durability, especially when they’re intended for daily wear. While the delicate design adds to their beauty, it’s important that they also stand up to everyday use. Of course, we want you to feel comfortable with your purchase, and you may return anything within 30-days of purchase.

Rated 1 out of 5 stars

I ordered the green jade bracelet

I ordered the green jade bracelet. The color is a dark grayish green. Not at all like pictured. I’m in the process of returning it. Hopefully I will get the green shown in the picture with the replacement. It’s aggravating and disappointing to have to stop and go through the process of returning the item.

14 August 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we’re truly sorry the bracelet didn’t match the green you expected. We understand how frustrating it is when a piece arrives looking noticeably different from the photos, especially when jade is known for its rich, beautiful color. We make every attempt to photograph all of our pieces as accurately as possible but understand that color can vary based on screen resolutions and lighting. We appreciate your patience and hope the replacement reflects the true shade shown in the listing.

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