Great selection, friendly and helpful showroom staff, excellent installers, competent who go the extra mile. Amazingly, despite looking like an expensive shop, they're cheaper than the discount ware... See more
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Review summary
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Reviews shaping this summary
I'm writing this review on behalf of my parents who recently had Ross Hughes Flooring, Pwllheli to lay their new Amtico bathroom floor. Aeron, laid the floor and did a fantastic job. He was neat, tidy... See more
Needed bathroom flooring at very short notice. Popped into the Caernarfon showroom and and received 1st class service from all the staff. Ordered the floor on a Wednesday it was delivered and fitted... See more
Company replied
After shopping for a pram for our soon to be here newborn we got a quote for nursery carpet. The quote was quick and simple, selection was brilliant and flexible fitting dates that suited us. We had t... See more
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Company details
- #22 of 38 best companies in Flooring contractor
Written by the company
Welcome to Ross & Hughes Carpets, a dedicated family run business with years of experience in the industry. Based on the Cibyn Industrial Estate in Caernarfon our showroom is lavishly fitted out with the latest selection of floor finishes. Our dedicated team is at hand to advise with the specification, design, selection and installation of your new floor. Working in the residential & commercial markets we strive to provide an exceptional service in every project we undertake.
Contact info
Ty Seiont House, Cibyn Industrial Estate, LL55 2BD, Caernarfon, United Kingdom
- 01286 677757
- online-enquiries@rosshughes-flooring.co.uk
- www.rosshughes-flooring.co.uk
4.8
Excellent
59 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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we booked Ross Hughes Flooring to do…
we booked Ross Hughes Flooring to do our home in Anglesey, from first calling into the shop the help and advice we received was absolutely brilliant Adrian's knowledge on the different type of floor was second to none and really helped us we were also provided with samples that we could take away to mach up to our home there was no pushy sales at all just very helpful service. when we made the choice to go with them we were given a date and the team turned up ten minutes early and ready to work at 9am all the fitters were very polite and professionali had some very specific things we needed doing and none of them was any bother even though one of the jobs was a pain for them they never once complained and stuck to it i can not speak highly enough about the lads we had on site an absolute credit to ross hughes. the cost of the flooring was very reasonable for such a high quality flooring were are absolutely made up with the flooring it looks incredible and makes our home i would very highly recommend 10/10
Thank you very guys
3 August 2026
Unprompted review
New lounge and stairs carpet
Fantastic experience.
Really good communication throughout the process - frrom point of purchase to aftersale. Carpet is good quality and the fitters were so polite and professional. I will be definitely be using this company again!
21 July 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your wonderful review! 😊 We're delighted to hear you had such a positive experience from start to finish. It's great to know you were happy with the communication, the quality of your new carpet, and the professionalism of our fitters. Your kind words mean a lot to the whole team. We really appreciate your support and look forward to helping you with any future flooring projects. Thanks again!
The guys at Ross flooring were…
The guys at Ross flooring were brilliant from start to finish. Helpful with advice and information. The installation was excellent the lads were really thorough and made good progress on a really hot day.
7 July 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your lovely review! 😊 We're delighted to hear you had such a positive experience from start to finish. It's great to know our team was able to offer helpful advice and that you were pleased with the installation. We'll be sure to pass your kind comments on to the fitters—they'll really appreciate the recognition, especially after working so hard in the heat! Thank you for choosing Ross Hughes Flooring, and we hope to see you again in the future.
Excellent job
No problems with measurement of a very odd space. Very happy with the fitting, especially given some challenging corners and pipework. Price seemed pretty competitive.
13 July 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you for taking the time to leave us such a fantastic review! 😊 We're so pleased to hear you were happy with every stage of the process. It's great to know our measuring service got everything spot on, even in such a tricky space, and that the fitters did a great job around the challenging corners and pipework. We're also delighted you found our pricing competitive. Thank you for choosing Ross Hughes Flooring—we really appreciate your support and hope to work with you again in the future!
Top quality and excellent service
Excellent service /fitting and carpets and amtico We had to rearrange our fitting twice(our fault ) as our house was not ready .Once it was ready they could fit us in 2weeks later and said it would take 2 weeks .( amtico 1 week ) they were on time and when I came back 2 weeks later all was done and looked amazing and no mess left .We are very pleased and would definitely recommend ,Claire Nd her team
12 July 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for taking the time to leave us such a lovely review! 😊 It was no problem at all rearranging the fitting dates—we completely understand these things happen during renovations. We're so pleased we could get you booked back in quickly and that you're happy with both the carpets and your new Amtico floor. It's great to hear everything was finished on time, left clean and tidy, and that you're pleased with the end result. I'll make sure the team see your kind comments. Thanks again for choosing Ross Hughes Flooring, and for recommending us—it really does mean a lot!
Excellent service
Excellent service and a really good range to choose from. Fitting was again excellent service. Arrived on time and carpets look amazing. Won’t buy my carpets from anywhere else. Genuinely deserve 5 stars
10 June 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your amazing review! 😊 It really means a lot to hear that you'd never buy your carpets from anywhere else. We're so pleased you were happy with the service from start to finish, and that our fitters did such a great job. Hearing that your new carpets look amazing and that you feel we genuinely deserve 5 stars is the best compliment we could ask for. Thanks again for your support—we look forward to seeing you again when you're ready for your next flooring project!
Quality experience
Recently I've had LVT and carpet fitted by Ross Hughes. Shops had a good display of options and staff were helpful making a selection.
Both were fitted to the agreed schedule and the fitters were courteous, punctual and hard working. End result was a quality job.
I would certainly reccommend Ross Hughes.
11 June 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your kind review! 😊 We're delighted to hear you had a great experience with both your new LVT and carpet. It's lovely to know you found plenty of choice in our showroom and that our team could help you find the right flooring. We're also pleased everything was fitted on schedule and that our fitters made such a positive impression. Thank you for recommending Ross Hughes Flooring—it really means a lot to us, and we hope to help you again in the future!
Excellent throughout.
The service we received from Ross Hughes was excellent from start to finish. There's a good choice of products. The store staff were efficient in making arrangements and kept us informed throughout. The carpet fitters arrived on time, were respectful of our property and left no mess. I would highly recommend Ross Hughes.
8 June 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your wonderful review! 😊 We're really pleased to hear you had such a positive experience from start to finish. It's great to know you were happy with the choice available, that our showroom team kept everything running smoothly, and that our fitters arrived on time, treated your home with respect, and left everything spotless. Your recommendation means a great deal to all of us. Thank you for choosing Ross Hughes Flooring—we hope to see you again in the future!
Excellent Service
Bought flooring from here - excellent service from start to finish - so helpful instore, fitted following week. Fitters were excellent - friendly, tidy, quick - very professional - would definately use again.
10 June 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your lovely review! 😊 We're so pleased to hear you had a great experience from start to finish. It's fantastic that our showroom team could help you find the right flooring and that we were able to get it fitted the following week. We'll be sure to pass your kind comments on to the fitters—they'll really appreciate hearing that their friendly, tidy and professional work made such a good impression. Thanks again for choosing Ross Hughes Flooring, and we look forward to seeing you again in the future!
Fantastic service
Fantastic service by Ross Hughes Flooring. Great selection of carpets and flooring in the showroom, and the staff were very friendly and knowledgeable. They came out to measure very promptly and were able to fit within two weeks. The fitters were efficient, tidy and hard working. Special thanks to Adrian for being so helpful and responsive. Excellent service from start to finish. I would definitely recommend Ross Hughes Flooring.
28 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your fantastic review! 😊 It was an absolute pleasure to help, and I'm really glad you were happy with everything from start to finish. It's great to hear you found the showroom selection helpful, that we could get you measured up and fitted quickly, and that the fitters did such a great job. I'll make sure your kind words are passed on to the whole team—they'll really appreciate them. Thank you so much for your recommendation, and we look forward to helping you again in the future!
GREAT SERVICE
Excellent workman ship and we're very polite. Great value, highly recommend
26 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your kind review! 😊 We're delighted to hear you were happy with the workmanship, service, and value you received. It's great to know our fitters made a good impression and were polite and professional throughout. Thank you for recommending Ross Hughes Flooring—it really means a lot to us, and we hope to help you again in the future!
Great service
Great service. Really friendly staff. Extremely pleased with the end result.
12 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your lovely review! 😊 We're delighted to hear you had a great experience with us and that you were pleased with the end result. It's great to know our team made you feel welcome and provided the service we aim for. Thank you for choosing Ross Hughes Flooring, and we hope to help you again in the future!
Exceptional customer service from when…
Exceptional customer service from when we first entered the showroom the sale staff and fitters worked well with us advised us and did a fantastic job we r very happy and would highly recommend
13 April 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your fantastic review! 😊 We're delighted to hear you had such a positive experience from your first visit to the showroom right through to the fitting. It's great to know our team were able to offer helpful advice and that you're so pleased with the finished result. We'll be sure to pass your kind comments on to both the showroom staff and fitters. Thank you for recommending Ross Hughes Flooring—it really means a lot to us!
Delighted with our new carpet
Delighted with our new carpet. Great communication and service throughout the process. Polite, tidy fitters...would recommend to anyone.
11 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your lovely review! 😊 We're delighted to hear you're so pleased with your new carpet and that you had a great experience from start to finish. It's fantastic to know the communication, service, and fitting all met your expectations. We'll be sure to pass your kind comments on to the fitting team. Thank you for recommending Ross Hughes Flooring—it really means a lot to us, and we hope you enjoy your new carpet for many years to come!
Very pleased
The staff in the showroom and the surveyor were knowledgeable and helpful. The fitters did an excellent job and were neat and tidy.
7 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for taking the time to leave us a review! 😊 We're really pleased to hear you had such a positive experience with our showroom team, surveyor, and fitters. It's great to know that the advice and service you received throughout the process helped make things easy, and that you're happy with the finished result. We'll be sure to pass your kind comments on to the team. Thank you for choosing Ross Hughes Flooring!
Having used Ross Hughes Flooring in the…
Having used Ross Hughes Flooring in the past and being very pleased with their service, they have just installed all new carpets to my mother’s flat and she is really satisfied.
From the start of ordering to the fitters leaving , we could not of hoped for a better service.
Thank you very much.
8 May 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your continued support and for taking the time to leave such a lovely review. 😊
We’re delighted to hear both you and your mother were pleased with the service from start to finish. We’ll be sure to pass your kind comments on to the team and fitters.
Thank you again for choosing Ross Hughes Flooring — we really appreciate it.
Very pleased with the stair carpet.
Very pleased with the stair carpet.
If ever I need new carpet, will surely go to Ross Hughes Carpet again.
28 April 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you for the lovely review 😊
We’re so pleased to hear you’re very happy with your new stair carpet. It means a lot to know you would choose Ross Hughes Flooring again in the future.
Thank you again for your support and enjoy your new carpet!
We recently had new flooring installed…
We recently had new flooring installed by Ross & Hughes Carpets Limited, and the whole experience was excellent from start to finish. The team were professional and helpful throughout the procurement process, making everything straightforward and stress-free.
The installation itself was carried out to perfection, with great attention to detail. It’s clear they take real pride in their work. On top of that, they left the house immaculate at the end of each day, which we really appreciated.
Highly recommended for anyone looking for quality flooring and outstanding service.
29 April 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for your fantastic review 😊
We’re delighted to hear you had such a positive experience from the initial procurement process right through to installation. Our team takes great pride in both the quality of our workmanship and making sure every job runs as smoothly as possible, so your comments really mean a lot to us.
We’ll be sure to pass your kind words on to everyone involved. Thank you again for choosing Ross Hughes Flooring and for your recommendation!
Top class service
We were looking for new flooring to replace dated porcelain tiles in our holiday home. Ross Hughes Flooring in Caernarfon was recommended so I visited and was highly impressed with the service. Adrian in the shop was extremely helpful in recommending the best lvt flooring for a beach house and three dogs and I wasn’t pressured into just buying the most expensive make. When it came to fitting everything was organised remotely as we weren’t at the property - the fitters were punctual, tidy and efficient. I wouldn’t hesitate to use Ross Hughes flooring again.
6 April 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you so much for the amazing review 😊
We’re delighted to hear you were so pleased with both the service and the finished flooring in your holiday home. Choosing the right floor for a beach house with three dogs is definitely important, so we’re glad Adrian was able to help you find the best option without any pressure.
It’s also great to hear the fitting process went smoothly whilst being organised remotely, and that the fitters left such a positive impression. We really appreciate your recommendation and look forward to helping you again in the future.
Thank you for choosing Ross Hughes Flooring!
Excellent quality flooring
Excellent quality flooring
Efficient service throughout the whole process.
24 April 2026
Unprompted review
Reply from Ross Hughes Flooring
Thank you for your review 😊
We’re delighted to hear you were pleased with the quality of the flooring and found the service efficient throughout the whole process.
Thank you for choosing Ross Hughes Flooring — we really appreciate your support!
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