Rossignol Reviews 702

Amazing quality quick delivery and excellent service

Allways reliable, allways quick delivery.
Easy to return!

Great website, superb product, super fast delivery!

Qualität and retro style on skis.

Jacket was excellent. Great colour and overall design. Website and information also very clear and easy to navigate.

Fast, efficient service. Great quality product

Free chipping.
payment via Klarna

I hired ski's at Start Gate Rossignol in Cervinia at Valtur Cervinia Cristallo Ski Resort. The store does not offer you any insurance on hired equipment, but fails to make this clear, as I always buy this, and then relies in small print in their terms and conditions in the event of damage to the ski's. They simply do not offer insurance....ridiculous. Consequently, we had to pay €400 for ski's that had been used all season by various hirers, and as we were in last 3 weeks of season, I suspect the ski's were already very worn and at risk of failing. Very convenient for Rossignol! Most insurance companies now exclude hired sports wear on the basis that you have an option to insure in store......not the case with Start Gate. My recommendation, use a local ski hire shop and insure, and avoid unscrupulous practice. I will never use them again, and am currently exploring legal redress. I would add that there was no off piste skiing by anyone in our ski group so refute any accusation to that effect and quite simply, the pistes were getting tired as it’s springtime!!!
Also, offer insurance like all other ski rental outlets. Anyway, as said, will not be using you again, and no more Rossignol gear. Ciao.

UPDATE 17/04/25 - Finally (third attempt) DHL have picked up the parcel. In reference to Rossignol's below claim that returns are 'free of charge' - the DHL customer number which is provided to arrange a pick up from DHL is a premium rate number, I have incurred charges of just over £15 simply trying to schedule pick ups as per Rossignol's returns process - this is additional cost to me so I do not consider this as free of charge!

ORIGINAL COMMENTS 10/04/25:
Awful customer service - will never purchase again from Rossignol.

I purchased some ladies jogging pants which didn't fit. No problem, Rossignol offer free returns via DHL who will come and pick up the return. This may be the intention but is absolutely not the reality.

Twice I have scheduled for DHL to pick up my parcel and twice they have not turned up. Little did I know during the times I called them to schedule the pick up that they charge a premium rate for the phone call and I have been charged over £15 in call charges!

Desperate for a solution, I reached out to Rossignol for their help. After all, I am their customer and this is a service which they offer to their customers. To be frank, the customer services at Rossignol couldn't care less. There was no apology for the experience and they seemed to struggle to understand the issue. I explained that I did not think it was right for me to have spent over £15 in phone calls to DHL trying to arrange a return and asked if they could refund this amount to me - they said they will look into it but given the 'laissez-faire' attitude of the call centre staff, I'm not holding my breath. They said they would look into sorting out a pick up with DHL and I am still waiting for this to happen - in the meantime, I am left with a pair of jogging pants which don't fit, awiating a refund and out of pocket by over £15 for the phone calls to DHL.

I have followed Rossignol's return process and it doesn't work! Given that I am unable to return the proudct in a timely manner through no fault of my own, I think the very least Rossignol could do would be to offer an immediate refund of the jogging pants as a gesture of goodwill for the incovenience and the out of pocket expenses I have incurred.

As a skier, I have spent thousands with Rossignol over the years on ski equipment and clothing. After this experience and as it stands, I will not be purchasing so much as a glove from them in the future.

Good products as usuel !
Need more Sales !!

I purchased ski gloves for my daughter from Rossignol. She went to dry slope before going skiing and after one use gloves became unusable! The company still haven't refunded the money. They are resending the info "to the relevant department", going back and asking me for more and then "sending it to the relevant department" again. Absolutely terrible! Avoid them as you won't get your money back!
Update: they claimed that they had refunded the money (see their reply below), but still no refund. Absolutely terrible company! If I could give them -1 I would!

Fast delivery so happy with my boots
Thanks for good service

I wanted a pair of skis that no one in Norway seemed to stock. So I ordered from the Rossignol e-commerce site in January. All VAT was included in the prices on the website. I paid the extra fee (equivalent to about $25) to get my skis faster via DHL. A week after receiving my skis in Norway, I get an invoice from DHL Norway for about $30. I call DHL and they said that the way the paperwork was done at shipping, I owe this money. So I reached out to Rossignol customer service on January 14th to better understand why I was being charged even more for shipping after delivery. I sent them a copy of the DHL invoice. They apologized, said not to pay the invoice and that their department would take care of it. January 28th, I receive another invoice from DHL telling me I still owe them. I reach out to Rossignol customer service again and ask why I am being charged additional fees for the shipping of the order, and send them a copy of the DHL invoice again. I am told "We inform you that we have forwarded the invoice to our office in charge, which will take care to contact DHL in order to receive further details on this matter. In the meantime, we kindly ask you to confirm us whether you have already been charged the amount shown on the invoice." I let them know I have not paid the invoice. They respond "We confirm you that our office in charge has newly contacted DHL on this matter in order to solve out this issue. We invite you to ignore the notification you received."

It is now March 4th. It appears DHL have sent my invoice to a collections agency and the nearly $30 DHL invoice is now nearly $50 due to late fees and having the collection agency involved. I sent the new invoice to Rossignol AGAIN but am expecting this to go nowhere at this point. I don't want a stupid DHL invoice to leave a bad mark on my credit. I will never buy nor recommend Rossignol or Rossignol products again.

On top of that, their "gear expert" I chatted with on 2 occasions told me the wrong information about my skis... 1) that the bindings would be installed for me and 2) When asked if I needed to take them to the ski shop to have anything done before I used them, they said maybe have the edges worked on. I was clear about what skis I ordered, and they do not have metal edges. Their gear expert was anything but an expert.

Excellent speedy delivery

Easy to order and good customer service, only wish I could have avoided paying the vat as I live in the Channel Islands where vat does not apply

A few years ago I needed to replace crosscountry skis and boots - I purchased Rossignol boots Model K3 . Our winters in south -Eastern Ontario have been often non-winters ( as far as snow is concerned ) for the last few years so I have not skiied much at all - i have approximately 10 hours of use with these new boots . I skiied yesterday and after 1 hour the front binding broke entirely off the boot - my wife had the same thing happen to her Rossignol boots two weeks ago . Poorly manufactured and poorly designed boots that should be replaced by the company

Update: They said they would follow up on my email and never did.

Bought the Men's 1907 Chamonix Brown Boots back in 2024. A few months after buying the zipper tag snapped off. I emailed and they sent me a replacement tag that I had to go pay someone to fix. That was $50 extra to fix this new boot.

A year later the zipper tag snapped off again and now it's out of warranty. Now I have these very expensive boots that are no longer good for Canadian winter. I never knew about this brand and I would highly recommend staying away from their boots.

Zip broke on my Rossignol jacket, within the two year warranty, sent proof of payment and damage. It Clearly says on the customer service page they respond within two business days.
Not once have they replied in that time. I’ve had to call and chase, then they make out they’re dealing with it.
15 emails, 3 phone calls and 12 days in so far and no action.
They talk very politely on the phone,
and “when” they manage to respond to an email. It Just seems like empty promises.
Shame the service is so slow.
The products are great.
I bought this jacket two years ago as my first Rossignol purchase, since then we have bought 29 other rossignol products including ski boots, jackets, and the ladies Megève boots. Totalling around £3500.
All quality products.
My score
Products 9/10
Customer service 3/10
Rossignol Please don’t respond under this review with more empty promises. 👇
Instead Use that time productively by pleasing a loyal customer with a solution to my broken zip.